New 15" Screen Issue: It's NOT a Hardware or Software Problem!!

So, just brought my PB in to an independent, certified Apple tech.
Bottomline from his perspective was that it is neither a hardware or software issue. His opinion was that Apple is putting in cheaper LCDs!!! To his eyes - ane experience - they look like the cheaper one put in many Wintel books.
That said, we can't expect a software or hardware solution EXCEPT total replacement of the LCD - which personally I don't see happening. Now we know why this version of the PB offered more features at a cheaper price. They skimped on the screen!!!
The good news. it is not an issue for the 17"!!
As for all of us "stuck" with one? I'm afraid, not much can be done or expected from Apple at this point. The techs are not lying to you when they say it's "within spec." For these lower quality screens it is.
So, that's it as far as I'm concerned. Question answered. Not the answer I wanted to hear. But, it is the one I expected. It will be interesting to see if Apple uses these screens on the next release of PBs.

Not sure that the LCD screen is so cheap. The lines are not produced by bad packaging of the pixels units, because they fully disappear when using pure colors, and are just apparent in mid tones.
My guess is that this has something to do with an inadequate coupling btw the video board and the screen. This does not mean that this can be repaired in keeping the same hardware configuration. This rather means to me that the screen deserves a more adapted piece of equipment to work with.
I have an exemple of a low price Dell LCD screen at home (and an exemple of very good Sony as well). The Dell displays faint lines, but they do not disappear on the right sausage boy when moving the crankycat safari window. The Sony is just perfect.
Hope is not totally gone..but I did send back my powerbook for a refund just in case there is none.

Similar Messages

Windows xp pro stalls - blank screen- hardware or software problem?

Hi Guys,
My system is about one month old and has been awesome in performance and graphics.
Suddenly it (windows xp pro) stalls after flashing the windows loading screen and it goes blank. Looks like a software problem?
I am posting on this forum because when I check cmos, no hard drives are registered.
I can't get into safe mode, can't get past the administrator/user screen because no mouse operates here and can't select icons with the keyboard.(No admin passwords were set up anyway)
Booting from CD, repair console doesn't work because it can't find any hard drive.
Reluctant to do a complete reinstall because of precious stuff on the hard drive.
Using f8, "last known good..." just gives the same blank screen.
Using floppy boot, no other drives are recognized.
If my root directory has been wiped out by a virus or something, how come it gets past post and starts to load windows? If it's merely the graphics driver or similar not loading, how come the cmos shows no hard drive?
Is this a hardware or software problem? Any help much appreciated.

THE ANSWER !!
Hi Guys,
I finally got to talk to the guy who set up this system and he said that it is normal for RAID drives not to show on BIOS/CMOS. 'Think of it like a vrtual drive' he said. When the black and white initialization screen shows something like: 'Nividia Stripe-healthy'...then THAT is the hard-drive.
He said that as long as Windows was getting to the loading screen, that means that the computer itself was functioning okay, so don't worry about BIOS, the problem is a file corruption in windows, or virus etc.
Also he said that when trying to use recovery console or reinstall windows, because the system can only read the RAID drives through a SCSI interface, you have to load the Nvidia SCSI drivers from floppy by pressing f6 when asked to at the bottom of the pale blue screen (from Windows cd boot), before trying to do anything with windows (or windows will just tell you it can't read the drives, as it did before with me.)
So in the end, I reinstalled windows by that method and everyting seems fine so far. YAY!
Thanks you people for being kind enough to help someone out. I really appreciate it.

I'm having trouble with my new iPhone.it seems it likes to turn it self off for no reason at all.i would like to know is this a hardware or software problem or just a iPhone problem i don't know.

I'm having trouble with my new iPhone.it seems it likes to turn it self off for no reason at all.i would like to know is this a hardware or software problem or just a iPhone problem i don't know.

basic troubleshooting steps from the User Guide are restart, reset, restore from backup, restore as new.
Have ANY of these been tried?

Is black screen for iPhone hardware or software problem

Is black screen for iPhone hardware or software problem.

Don't know until you troubleshoot. First step is a reset:
hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

New iMac: Screen Issues and Noisy Hard Drive

Hello,
I'm writing regarding my new 27" iMac which I purchased just under a week ago (spec: 3.1GHz Intel Core i5, 1TB HDD, 4GB RAM).
When I got my iMac home and unboxed it, all was fine, however once I had began to install some applications and use them, I noticed an unusual issue with the screen. I had a Skype window open on the left hand side of my screen, with an ongoing chat, Obviously, the chat 'stream' was moving, but the menu items on the far left remained the same. The iMac had been on for about 10mins, with the Skype window open for the same duration. After which, I opened iPhoto, and made it full screen, filling my screen with a dark grey background. I could still see the outline of the text from my Skype window through the iPhoto window. Thinking the window may have been semi-transparent, I closed the Skype window, however when I re-fullscreened iPhoto, the test was still there, as if it was burnt into the screen.
I understand the concept of screen burn, but surely this shouldn't happen after just 10mins? It's nothing permanent, as it fades away again within another 5mins or so, but it is annoying knowing that I can't leave a window open for very long without worrying I will have text burnt into my screen for a period of time. As a graphic designer, I could be working on images that are dark, and likewise, I don't want to see remains of my chat or emails over the top of my design work.
Has anyone else had this issue? Is this an issue that can be repaired by myself (eg. installing a firmware update, although I have all the latest updates from Software Update)? Or should I just return my iMac to the store and get them to look at it? I'm worried that if I take it back, they may fail to see the issue, as the lighing is a lot different in the store to at home.
The other issue I am experiencing is I have a very noisy hard drive, that seems to click and make a grumbling noise rather a lot. Obviously at times when the computer is working hard, this is to be expected (I think), although most of the time it is grumbling away whilst I'm just browsing in Safari with one tab open.
Has anyone else experienced this issue, taken it back and has a successful replacement? I've read that it could be to do with Mac OS X Lion, because people have reported that their hard drive ran silently on Snow Leopard but has got noisier with Lion. Should I wait for a Lion update before returning it? Other than the issues above, everything is fine.
Thanks for taking the time to read this, and I look forward to someone being able to shine some light on my issues.

Thanks for the advice.
Today, I returned my iMac to the Apple Premium Resellers where I purchased it. The helpful chap there looked at my screen and acknowledged the issue, before giving me a brand new iMac.
My previous model came with Snow Leopard pre-installed, which I upgraded to Lion. This new, second iMac is a relatively new one as it has Lion pre-installed. Feeling hopeful, I've just arrived home and unpackaged my new computer.
The result? EXACTLY the same issue. My Twitter window on the far left of my display has been open for no longer than about 7 or 8 mins, and I can clearly see the display pictures from my follwees burnt into the screen when I full screen a dark app like Snow Leopard.
I'm wondering whether this is a Lion issue? Should I wait for a software update before returning it again? It's not something that's going to be annoying on a day-to-day basis, but now that I know it's doing it, I can't help but keep checking when I open iPhoto.
PEOPLE WITH NEW 27" iMAC's: Would you please perform the following test for me and let me know the results?
1. Open up a white backgrounded application, such as Twitter, Skype, or Safari.
2. Leave it on screen (anywhere, but far left seems to be worst) for about 5 to 10mins.
3. Open up iPhoto with it's grey full screen background, or set your wallpaper to a flat colour dark grey.
4. Now minimise the white backgrounded windows, and switch to a grey background with no windows in front of it.
5. Look carefully at your screen: can you still see an outline of/text from the window in the position that it was, like it's burnt into the screen?
Thanks in advance to anyone that can perform this for me.

PC Card not recognized - hardware or software issue?

Hello All,
this is my first post to this forum. I own a PowerBook G4 (late 2005) since February 2006, but still do consider myself being new to the world of Mac.
Most questions in this forum get good and detailed answers. That's why I hope someone here can help me with some issue regarding my PowerBooks PC Card slot. Thanks in advance for reading this.
I can't get some special PC Card to work. I'm not sure if it's an hardware or a software problem. For now, I guess it's an hardware issue with the PC Card slot. Regarding this, my Apple Service Provider told me, they will charge me a fee of 90 (Euro-)bucks, if their result of checking the PowerBook is, that the PC Card slot has no hardware damage and needs no repair. I'd like to have some more certainty before paying this for no reason.
Some facts:
* The PC Card is an Option GlobeTrotter HSPDA 7.2 READY DataCard
* This data card proved to work well in a linksys WRT54G3G router
* I installed a vendor specific driver/kernel extension/whatever that came with this card
* When the data card is inserted, it seems to get power from the pc card slot, since some lights on it start to flash
* At the same time a message occurs in system.log:
'Unable to create cardbus nub for socket 0'
* The card +does not+ appear in System Profiler
Provided that a pc card slot works correctly: Does system profiler at least displays an entry in section 'PC Cards', even if a certain card is not supported?
I'd like to ask you to tell me what you think. Please make a guess, if it's an hardware or a software issue, and let me know for what reason.
Thank you!

Hi eww,
thank you, any help/hint/idea is appreciated, cause I ran out of ideas myself.
I bought the card from a company called nova media: http://www.novamedia.de/epages/e_produkte_gt_hsdpamac.html. Novamedia develops drivers and connectivity software for those data cards by Option, and sell them bundeled with hardware. So I'm pretty sure this card basically works on PowerBooks. Their support answered several of my questions, and even developers got involved, but at the end they couldn't say for sure if it's their drivers or my PowerBooks fault. They never had this kind of error before.
Entry 'PCI Cards' in System Profiler shows 5 devices, no matter if the card is inserted or not:
Entry 1 ... is a network controller
Entry 2 ... Card: TXN,PCIXXXX-00, Type: cardbus, Bus: PCI, Slot: PC Card
Entry 3-5 ... USB20 devices
I had a look at the darwin source code (http://www.opensource.apple.com/darwinsource/tarballs/apsl/IOPCCardFamily-45.tar .gz) for the cardbus stuff and even found the log statement, but beyond that, got no clue from it. Unfortunately I'm neither a C programmer nor a device driver expert.
I guess, the best thing is to bring the PowerBook to my Apple Service Provider now. I'll leave a message here in 1 or 2 weeks what the results were. Currently I need my PowerBook very bad and can't do without it for several days.

MacBook Pro 13" Early 2011 Backlight Keyboard Not Working?! Software Problem...

So my "MacBook Pro 13" Early 2011" backlight keyboard hasn't been working. I have tried LabTick today, doesn't fix anything. Even in high or low lighting situations (dispite the Adjust keyboard brightness in low light being off) doesn't like to go on. It doesn't give me a circle with a cross like it does with that box checked in day light. It shows on the screen the
16 dots fully light after hitting F6 fully, just it doesn't light up. I one time had to reset my Mac OS at the Apple Store, it fixed the problem, but when I restored with a time machine backup, it went back to this software problem. How can I fix this?! What is wrong with my OS? Mountain Lion? How can I fix this?!

If it does not detect the display automatically, try going to system preferences>displays, click detect displays.

TS2771 LCD screen shows double image, is this hardware or software?

I have a 4th Gen iPod Touch that shows a double image on the LCD. About a third from the bottom of the screen you see the screen image repeated. The iPod was never dropped so I don't know how this damage occurred.
I plan on replacing the screen, but I am worried that once I do, the problem won't go away. Has anyone seen this before? Do you know if the problem will go away with a new screen? Is this a logic board problem?
Thanks.

Try the following to rule out a software problem:
- Reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory defaults/new iPod
If still problem then it is likely a hardware problem.
I have no idea if it is a screen or ligic board problem.

New G530 Screen Issue

Hi there,,, i just bought a new lenovo G530 and i have a problem with the screen. The quality of picture and everything is fine but the screen is "pixely". what i mean is that i can actually see the fine pixels evenly spread accross the screen. This really bothers me...none of my laptops or desktop monitors have this issue. This is hard for some people to see, but when i point it out to them they see it. Now whenever i open my notebook i notice the pixels even from 1-2 feet away. This gets really bad at white backgrounds on maximum brightness. I wanted to know if this is a defect and i should go exchange or return it to tigerdirect where i bought it from. thanks.

this is a LCD issue, i have that on my R61 too, and i am trying to get it fixed with depot. The depot said no problem (obviously there is)... these are due to low quality LCD..
You have to call Lenovo and tell them that the LCD is pixelated and there is banding issues.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

New iPhone, screen won't rotate NOT LOCKED

My dad just bought the iPhone 5 literally 20 minutes ago. The orientation of his screen is stuck on landscape and will not change.
1- The screen settings is NOT locked. Again it is unlocked
2- we have already tried holding down the power button and home key at once
We've tried everything and its getting very frustrating. Please help

You say the screen settings are not locked. I know they will not lock like that, however have you tried toggling the lock on and back off again?
You say that you tried holding down the power key and the home key at once, called a reset. Did the phone screen go dark, then the Apple logo come up and then the phone restart? Did you only do this the one time?
If these things are not working, since you say you just purchased it, I would return the device, as something appears to be wrong with the gyro, since you cannot get it to correct out of landscape mode.

Ipod touch 4th loging screen graphs damaged, does not recover after restoring software

My ipod touch 4th loging screen graphs are showing like coloured barcodes in movement. I have already restored the software with the updated version of itunes several times, but the problem continues. It is unaccessible, although I had an alarm programmed that keeps working. I never jailbreaked it, only downloaded a few books and apps from itunes. Is there a way to get it back to work normally from home?
Thanks in advance.

If you still have the problem after restoreing the iPod to factory defaults/new iPod (not from backup) then you likely have a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

I try to install the adobe photoshop elements 4.0 Qh 72872 on my new mac but the cd ist not working it has a problem the install number on the cover is [s/n removed] what can i do i dont want the newer programs

adobe photoshop elements 4 cd is not working on my new computer can not install the programm what to do?
Message was edited by: Pat Willener - removed serial number.

Photoshop Elements 4 is too old. It was written for PowerPC Macs and will not work on new Intel Macs. There is nothing you can do about it.

Hardware or Software Problem?? "Hang" Time issue

I have no definitive answer or resolution thus far for this
problem in the forums and wanted to re-summarize it here, one more time, to see if anyone has
any other suggestions before i toss in the towel on self-repair efforts and invest in Apple Service.
Problem:
On a dual MDD G4 1.25, which i normally boot/use OS 9 on)
there is now a system 'hang time' of anywhere from 15-25 secs. in various circumstances including:
On boot-up, just after the Finder has loaded, I can move the mouse cursor but the Mac won't respond to clicks for up to 15-20 secs. Then, the "buffered clicks" get executed at once.
This hang time also occurs within certain applications, and on startup of IE Explorer there is an abnormal delay between the Open command and completion of startup cycle(opening to Home Page).
At first it appears a system freeze, but then ultimately system interactivity resumes eventually.
This machine is on a high-end Tripp-Lite power conditioner in a recording studio.
The problem seemed to begin after a day where i had multiple power fluctuations/outages requiring cold reboot several times.
I have swapped out both 512 Dimms and tried running with each separately and the problem remained.
TechTools has been run, OSX Permission Repairs run/re-run..
and i've done an OS 9-only "restore/reinstall" of that
System. I also ran a defragmentation off of techtools.
Memory 'tested' as okay.
My internal HD is a 160g, one partition.
Since the problem occurs within OS 9 and i did reinstall that system, i would tend to think that rules out the System.
I can't detect any similar problem under OSX!
Things tried that didn't resolve it:
Emptying Servers Folder in the System Folder. Desktop Rebuild, PRAM/NVRAM resets, VM Off, Extensions OFF restart, (no change), Startup Items Folder/Prefs Folder EMPTIED and restart; no change. All Devices (USB/Firewire & Cable Modem, Keyboard/Mouse) disconnected/Restart; no change.
MemTest run on Dimms; Reported as OK.
Is there any point in reinstalling Sys software given all
this, or any ideas on what else to try?
Thanks,
Mike

A. Invest in a UPS to go with your line conditioner.
B. Run Apple Hardware Test
C. PMU reset and/or reset-nvram in Open Firmware.<<
Hi and Thanks. Yes a UPS is on order.
As to resolving the existing problem, I have performed
Steps B and C. The problem was unchanged.
<div class="jive-quote">Are you working off one drive? two? same bus or separate?<<</div>
One 160g drive (same bus, one large partition).
Might want to zero your drives, even invest in a couple new drives (Hitachi T7K250 160GBs $72 each OWC but out of stock) or something similar. Even Maxtor 300GB 16MB cache are nice.<<</div>
So this could in fact be symptomatic of a damaged HD?
This is the major step I have not taken as of yet. Reason
being, given that OSX seems to function without issues,
I questioned why OS 9 would behave erratically on the same
HD.
If memtest says RAM is ok, that helps. Best test for RAM there is for consumers.<<</div>
Yes, a couple of memtest tests have "okayed" the Dimms.
You've reinstalled programs from install disks?
Tried with fresh preferences?<<
Applications/Programs have NOT been reinstalled because it
does not seem to be appliation-related. The problem appears on boot-up with the new 'hang' time after desktop appears, per previous description. It manifests with similar delayed processing periods in certain applications also. Hence I
surmise it to be Hardware or System vs application-specific.
Prefs have been replaced by way of trashing ALL prefs from the original System Prefs folder at the time System 9 was
reinstalled and subsequently using a Temp-Prefs folder to
remove them all and reboot. With NO prefs, the identical
problem appeared during the startup completion process.
Latest version of TTP for Classic OS 9? for OS X? (4.5.1 beta is pretty good). <<</div>
Yes, using the latest version of Tech Tools and it has been
run on the OSX application but there is no feature (that I
found) within TTP that allows one to choose ONLY the System 9 Folder (not on TechTools 4+ versions). It boots only as,
and in, OSX.

USB thumb drive not mounting... hardware or software problem?

I have two systems I'm working with. The first is a MacBook, running 10.5.6 (also Parallels 4 for WinXP). I have no problems here.
The problematic system is a MacPro, running 10.5.6 (and Parallels 4 for WinXP).
Symptoms:
All USB ports function (sort of). I can plug my keyboard in to any port and they work. If I plug a thumb drive in (to any port), it periodically flashes, but never mounts, nor is it visible in Disk Utility or System Profiler.
If I start Parallels with the thumb drive inserted. It asks me what I want to do with the device, and I can tell it to mount on the mac, and it does. If Parallels is already started, then I insert the thumb drive, nothing (Mac OS or Parallels) notices it was inserted.
If I boot Windows directly, then insert the thumb drive, it tells me the port is not a high-speed port, but will still mount the device.
Finally, again, I have no problems with this thumb drive on my MacBook.

Roger
This may be sorted out in the Preferences for Parallel. In the configuration editor>usb option>connection options.
With parallels running does it see the usb in the menu under devices when you plug it in?

I have purchased i phone 4s from US .but its not working with vodafone microSIM .can you please tell me whether its hardware or software problem

please reply me soon..

i have purchased unlocked iphone
How do you know that? Unless you bought it directly from an Apple Store as unlocked, it pprobably isn't or was hacked. Phones that were hacked to "unlock", often don't work correctly and ALWAYS get re-locked when updated or restored.

New 15" Screen Issue: It's NOT a Hardware or Software Problem!!

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