New (2011) 13" Air in for repairs for 2 weeks - "on hold, part on order"

Not sure if anyone can offer advice, but my typical fanboy attitude toward Apple is losing some of its enthusiasm.
I got one of the just released 13" MacBook Airs which I was loving until it started developing problems with the keyboard (either bluetooth or the built-in one) becoming randomly unresponsive, necessitating a reboot. As the problem persisted I took it in to an Apple store where they determined it probably needed a new logic board. It was sent to their repair facility.
Two weeks later, the status of my repair remains "on hold -- part on order." I've contacted Apple Care a couple of times and after checking with the "repair dispatcher" for additional details, I'm told the part's on order and should be in any day now...for two weeks.
How can a part, for a new computer that's in full production be so difficult to get?
At what point should I start demanding a new computer?

Not a defective Air..well defective in that it had the sound fluctuation and the photoshop brush problem. Then I got a 2nd Air and same thing. The retina does certain things like opening folders, especially shared ones on a network faster than the Haswell Airs. I've had two of the Air's now and it was the same behavior. I've also now had the 13" rMBP and a 15" rMBP (which I'm typing on now). Do you have any sources showing the Air to be faster than the rMBP? A quick search shows this -
http://www.primatelabs.com/blog/2012/10/13-inch-retina-macbook-pro-benchmarks/
showing the Air's slower than the retinas.
We are not talking about a huge difference in any case but it's noticeable. I still have a cpl of days on the 2nd Air to return it. BTW, the update from Apple this week fixed the Photoshop and Sound fluctuation problems that many of the Air's have.

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New 2011 MB Air 4,2 - Spurious trackpad clicks (many)

Hi, I just upgraded from my old Macbook Air 2,1 (late 2008) to a new 2011 Macbook Air 4,2 (13").
This new unit has the glass trackpad which acts as a button when you press it.
I have been getting a great many spurious mouse clicks while swiping over the pad, that cause me to inappropriately select files and buttons, accidentally pick up files and folders and drop them into the folder next to them, yadda yadda.
I tried the obvious thing, which is to go to "Trackpad" in System Preferences, and to uncheck "Tap to click." All the current system updates as of today are indtalled. I am still getting spurious mouse clicks when I have fingers on the trackpad, even though the underlying button is never depressed and hence there has been no "clicking" sound. This occurs with even light touch, and is totally unpredictable. It happens about once or twice per minute. It's a royal pain. Is this a known issue? Or do I need to bring my mac to a store to have it checked out?
Thanks,
K

Just FYI, I was able to resolve this issue. I took the Air into the Apple store a couple times, but we weren't able to figure out what was wrong.
Then, while at home, I tried fiddling with the trackpad for the umpteent time (I had tried this before but had not had any luck reproducing the issue). This time however, I notived that if I pressed down vry carefully with increasing pressure, slowly on the lower edge of the trackpad, I could get the mouseclick to register without actually mechanically "clicking" the trackpad. E.g. the switch could be activated without the mechanism mechanically registering a click. I did not notice this was possible the first many times I checked it, because it is actually very hard to do intentionally and requires a *very* steady hand applying gradual increasing pressure.
Apparently, as one is swiping, moving the pointer, and doing various other maneuvers on the trackpad, in this situation, the trackpad registers spurious clicks. If the normal pressure on the pad varies a lot during daily use, you will occasionally get spurious clicks when just the right pressure is there on the pad transiently.
I went into the Apple Store to try this out on the floor models, and found that this was not possible on any of the floor models. Once I showed this to the Genius representative, he agreed that there must be something wrong with the trackpad. He said that in addition, there are some screws on the trackpad that can be used to adjust the "spring" or amount of pressure to apply to the pad before it depresses, which he could try to see if it helps, but he felt it was better in this circumstance to just switch out the trackpad, which he did.
Since switching out the trackpad, I have not had a single spurious mouse click so I am very happy with the change.

Endless Boot loop on the new 2011 MacBook Air

Has anyone experienced the Endless Boot loop syndrome on the new 2011 MacBook Air?
Mine is the 13" 4/128 model.
Tried the SMC reset but to no avail!
Am I the first one on earth?
Please help, Apple world!

It's not a hard core gaming rig, but it plays all the FPS games I like, quite well. It handles hi-def video, just fine. I use it for Photoshop, and it is quite fast. For web browsing, it has no equal. The 2010 maxed out 11" would do it all, except for some hi-def video (1080P), which it would stutter. But my new 2011 maxed 13", is perfect for video (1080P=no problem).
I really don't think a MBP will give you as much, on a daily basis. It (the MBP) has only a few advantages, and except for the built in optical drive (which you can still go external, if need be), none of the advantages you will miss even slightly.
I think the MBP would only serve me, if it spent most of the time deskbound, but I would still need an SSD. Once you have had an SSD, you can't go back. Then, you would have a really pricey MBP.

I jus bought the new Eminem album on iTunes for £10.99 but before looking I ordered the one that's the clean version and not the swearing one!!! Is there any way I can cancel the clean 1 or give it back n get the swearing 1 instead???

I jus bought the new Eminem album on iTunes for £10.99 but before looking I ordered the one that's the clean version and not the swearing one!!! Is there any way I can cancel the clean 1 or give it back n get the swearing 1 instead???

I jus bought the new Eminem album on iTunes for £10.99 but before looking I ordered the one that's the clean version and not the swearing one!!! Is there any way I can cancel the clean 1 or give it back n get the swearing 1 instead???

Is the new (2011) macbook air better than the mac book pro?

Hi,
I am a university student and Im thinking of going from my macbook pro 13" (2008) to the new macbook air i7 notebook but i'm not sure if I should get the new air, it appeals to me alot because of the fact that its so light and portable but im not sure if it will be enough for the programs I may run on it as I am a multimedia computing student I will be running software such as Photoshop, After Effects, Premier pro as well as flash and I dont know if the air will be as good as my pro has been.
Before I take the leap I wanted to know if it was really worth me getting the new air, I love it because its portable, when i take my pro to uni it weighs a ton and the fact that the air is so light makes me want to get it, but if it wont be able to handle the work I need to do on it theres no point in me getting the air .
I was thinking of getting the top of the range air:
1.8GHz Dual-Core Intel Core i7
4GB 1333MHz DDR3 SDRAM
256GB flash storage
the spec for my current pro is:
2 GHz Intel Core 2 Duo
4 GB 1067 MHz DDR3
Is it really worth getting the air or would i be better off getting the new pros? Would really appreciate some advice.
Thanks

It's not a hard core gaming rig, but it plays all the FPS games I like, quite well. It handles hi-def video, just fine. I use it for Photoshop, and it is quite fast. For web browsing, it has no equal. The 2010 maxed out 11" would do it all, except for some hi-def video (1080P), which it would stutter. But my new 2011 maxed 13", is perfect for video (1080P=no problem).
I really don't think a MBP will give you as much, on a daily basis. It (the MBP) has only a few advantages, and except for the built in optical drive (which you can still go external, if need be), none of the advantages you will miss even slightly.
I think the MBP would only serve me, if it spent most of the time deskbound, but I would still need an SSD. Once you have had an SSD, you can't go back. Then, you would have a really pricey MBP.

Ordered new iBook, no shipment status for a week!!

I ordered my iBook G4 on the 17th of october, and shipment began on the 26th of october. I still haven't received my order. I have tried to phone the apple store, but I have no reply. The problem is that I ordered my iBook whilst I was in France, and I'm only home(UK) for a week, so I would like to have it before I return.
Please could someone give me an e-mail address or a telephone number to contact apple.

Shipment time depends on your location. Most importantly, it depends on whether you've ordered a standard configuration, or if you've ordered a built-to-order machine. Standard config machines may be shipped on the same day or the next, and may come from the warehouses other than Taiwan (for example, if you order a standard config machine in the States, they may send one to you from a warehouse in the States, hence it may only take a couple of business days).
On the other hand, if you've purchased a built-to-order machine, there will be significant delays because (1) the machine has to be queued for customization, (2) most built-to-order machines are assembled and shipped from Taiwan, hence the longer and less reliable shipping time.
My guess is if you've purchased a built-to-order machine to be sent to the UK, your iBook will likely arrive on the week of November 7th. It'll be unlikely that you'll receive it at the end of this week. If you've purchased a standard config iBook, you'll have better chances of receiving it this week. The main concern is how long your iBook will take to be cleared from customs.
Once the iBook has been shipped, Apple can't answer your questions about shipping. If you have any inquiries on shipping, you should find the purchase code and/or the tracking number for whichever courier is responsible for the shipping, and call up the courier instead. Apple does not keep track of where your machine is for you.

Is my Mid-2011 MacBook Air eligible for free upgrade to Mountain Lion?

hey pals, I bought the MC969 (11" 4GB 128GB) MacBook Air on 1st July 2012. Just wanna know that is the IVth Gen MacBook Air which is barely a week old, eligible for the mountain lion uptodate program?

Caution!
As stedman1's reference states, the customer must purchase a qualitying new Mac system.
The question was about last year's Mac model. I'm convinced you will have to pay the $20 for Mountain Lion.
Anyway, you can check back on the stedman1 reference page once Mountain Lion is released for definitive results.

Any screen problems or kernel panics on the new 2011 mac air? Help!

I want to buy a macbook air but i now that the old one (2010 late) has some problems - screen flickering, kernel panics and eventually death. I want the new ait but also i want a computer to work fine, not with problems. Thanks guys.

reinstalled the OS from the original CD with the wireless USB adapter attached and got a kernel panic, while booted from the original Mac install CD...
Apple states that no external devices are can be attached to the Macbook when doing an install. I suggest an SMC reset and then reinstall your system exactly according to Apple guidelines. When you get to the point of wanting to attach your wireless USB device - don't. It's entirely possible there are issues with the system and this USB product that have not been documented.

For several weeks, I have had Air Sketch on my iPad. I was using it to illustrate certain graphic points to my dental students. Now it is gone from my iPad and even iTunes doesn't seem to recognize that I ever had it. Is there a running history somewhere

I have had Air Aketch for several weeks. I use it to illustrate points graphically to my dental students.. Now it is gone from my iPad and there appears to be no record of same. Is there a running history of whay I have had installed and used?
Thanks,
Denny

You can re-download it for free as long as you use the same Apps Store account as the original purchase.

Mid 2011 Macbook Air - Yosemite keyboard and trackpad stopped working, the only button that worked was the power button, only one USB port works.

I have a Mid 2011 Macbook Air.
Upgraded to Yosemite last week.
Three days ago I was using my Macbook Air for the first time since upgrading to Yosemite. I had been using my Macbook Air for approximately 30 minutes, I was using safari and the keyboard and trackpad stopped working (would not respond). The only button that worked was the power button.
I rebooted and they were still not working. I plugged in a USB mouse and external USB keyboard, only one USB port would work (the Left USB port if looking at the screen) so I had to swap between keyboard and mouse.
After logging in there is a bluetooth icon at the top of the screen with a sawtooth line through it. Bluetooth is unavailable and the bluetooth icon is missing from the system preferences menu.
If I run a hardware test by holding D (on USB keyboard) at startup it says that no problems are found and at the conclusion of the test the keyboard and trackpad start working again. When I log on the bluetooth is working again.
I shut down the Macbook Air and when I started it again the keyboard and trackpad and right side USB ports were all not working again. I logged in using the USB keyboard and mouse and the bluetooth not available sawtooth icon had returned.
I ran the hardware test again and at the conclusion of the test the trackpad and keyboard started working again.
I have tried deleting com.apple.Bluetooth.plist and com.apple.Bluetooth.plist.lockfile from /Library/Preferences/ and tried resetting SMC and Power Functions but this did not fix the issue. The only thing that seems to work is running a hardware test - obviously I don't want to do this every time I use the computer.
I do not believe any hardware is faulty/damaged - I think it has something to do with bluetooth/Yosemite.
I do not have the Macbook with me at the moment, if you have suggestions that I can try or additional checks/info you require please let me know and I can get back to you.
Thanks,
John

Hi!
I have exactly the same problem, and I can't find any solution.
I can't even track down the root of the problem: the Bluetooth/Wifi module? The trackpad? The keyboard/top case? The logicboard?
I've tried all the usual: SMC/PRAM reset, clean install, kext cache clearing.
Any suggestion is greatly appreciated!

Which Microphone for New Mid 2011 Macbook Air 13"

Please recommend a few USB condensor microphones for voice/vocal recordings that is sure to work with the New Mid 2011 Macbook Air.
My 3.5mm to USB adapters that work on my 2009 Macbook Pro with Leopard OS, no longer works with Lion OS
Ill be using this with GarageBand, iMovie & Audacity. Previously I'd use my Azden SMX-10 with the adapter. (the Azden is also used with my Canon DSLR).
Thanks in advance.

It is entirely possible, as many have known from day one (as ifixit's first teardown revealed). Unlike the unupgradeable memory, the SSD is a discrete expansion card that is removeable with just one screw, after removing the case cover. It is however debateable as to whether such an expansion is worth the possible risk of making demonstrable changes to the MBA whilst still under warranty. So you may want to stave off consideration for a while.
I made the upgrade recently on my older 2010 MBA, and it was easier than upgrading the HDD on my old MacBook Pro.
Here OWC/Mac Sales has kits and instruction videos.

I've got a power cable from my 2011 macbook air which I would like to use as a spare cable for my new 2013 macbook pro, but the design has changed. Is there an adapter available so that I can use it?

I've got a power cable from my 2011 macbook air which I would like to use as a spare cable for my new 2013 macbook pro, but the design has changed. Is there an adapter available so that I can use it?

Welcome to the Apple Support Communities
Use the MagSafe to MagSafe 2 Converter > http://store.apple.com/us/product/MD504ZM/A/magsafe-to-magsafe-2-converter?fnode =51 However, note that the MacBook Air doesn't provide enough energy to charge the MacBook Pro with Retina display, so it could not work

Hard Drive for a MID 2011 MACBOOK AIR 11 INCH

Do you have a recommendation for online purchase of a new Hard Drive for a MID 2011 MACBOOK AIR 11 INCH??
Thanks

Here is another vendor that sells MBA storage upgrades:
http://www.transcendusa.com/apple/jetdrive/
Ciao.

Connecting Macbook Air 2011 to Epson projector for Keynote

Hi,
I'm trying to connect my Macbook Air 2011 to a brand new Epson (Powerlite 1760W) projector for Keynote presentations.
I bought the recommended Monoprice mini cable from the Apple store but I can only plug it into my MBA (small squarish socket), the other end dosen't connect to the projector. It seems the projector wants a VGA cable into it.
I'm lost. Do I still need the UBS cable between the two? Do I need a USB / VGA cable instead?
Thanks in advance.

Alison,
In looking at the technical specifications (on Epson's site) for this device it would appear that you can make HDMI work - http://www.epson.com/cgi-bin/Store/jsp/Product.do?sku=V11H361120&BV_UseBVCookie= yes
That being said, the HDMI end on the adapter and on the projector are most likely female. So you'll need an HDMI cable (the length will vary on how far the machine is away from the projector) but I suspect a 3 or 6 footer would work just fine. The cable is a male-to-male.

What's the best external backup solution for the 2011 MacBook Air?

I'm really considering moving to a new 2011 13" MacBook Air for my primary machine and I'm curious to know what ya'll might suggest for the ideal backup solution.
Currently I use a Firewire 800 drive with my MacBook Pro consisting of a Bootable OS backup, Media volume backup, Time Machine backup + blank volume for files.
The current external options available —Thunderbolt release date anyone?—are: USB 2.0 and Time Capsule. Lately—and a first up until now—I've started thinking about potentialy moving my backup solution online. I'm curious if anyone has experience with an affordable, simple, online solution?
Also, don't suppose any kind of storage solutions could utilize the SD card slot in any way?
I look forward to hearing about your backup solutions!
All the best,
—Jordan

Redundancy is more important than speed when it comes to backup.
I like a have a clone of my internal drive to an external drive of the same size. If your internal drive fails you can boot from your external clone. I use SuperDuper!
If your data is important to you, you should keep a backup off-site and have more than one backup set.
Cloud storage is an option if you have fast broadband and small data volumes.
I like the simplicity of Time Machine with Time Capsule for incremental and version backups.
Rather than invest in Thunderbolt (expensive and fast), invest in redundancy (cheap, slow).

New (2011) 13" Air in for repairs for 2 weeks - "on hold, part on order"

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