New 24" iMac - darker backlighting at edges of screen

Hi, I was just wondering if it's normal for a new 24" iMac to have uneven backlighting at the edges of the screen? All the way up and down the left and right sides of the screen for about half an inch the backlight is dimmer than it is on the rest of the screen. It is more noticeable at the bottom left and right corners. There's also two stuck pixels in the bottom left quarter of the screen - one is stuck red and the other is ok unless it has to display the colour blue in which case it just appears black.
I know stuck and dead pixels are possible on any display, but what about the backlighting? Has anyone else experienced this on a 24" iMac?

Following my previous post, the repair shop fitted the third screen under warranty and that screen too had dead pixels.....So this is two brand new screens with dead pixels now... Apple quality? I have contacted Apple direct and asked for a replacement computer as I have no faith in their ability to make repairs and they refuse, though the machine was under a year old when it first went in for repair with the screen problem. So from my point of view, poor quality hardware and poor quality back up. Thanks Apple, I am still waiting, whilst you continue to attempt repairs, this is surely the last product I shall buy from your company.

Similar Messages

  • Display on new 24" iMac?

    I have read many of the complaints about the displays on the new 20" iMacs. For those of you with the 24" iMacs, do you have the same complaints? Are the LCDs on the 24" iMacs of comparable quality to the Apple Cinema Displays? I am considering buying a 24" iMac and your comments would be greatly appreciated. Thanks

    I am a recent owner of a new aluminium 24" iMac in the UK. I've never used a Cinema Display so cannot comment on comparison.
    Can agree with many comments here - very very bright, glare not distracting, crisp (but not as crisp as I'd like at close quarters)
    However BEWARE.
    My first iMac24 delivery started misting up inside the glass panel a few hours after first boot and had to be replaced - see
    http://discussions.apple.com/thread.jspa?threadID=1073945
    http://discussions.apple.com/thread.jspa?threadID=1073643
    I had left it 2 days to acclimatise to room temp before first boot too.
    Also, the replacement iMac24 seems to the naked eye to be brighter on the left side of the screen than the right. At first I thought it was just psychological but I have checked with a camera light meter which seems to confirm that this is not an illusion - there seems to be a third of a stop difference in luminosity. I will check more but looks like this may also be going back. please i hope not. Has anyone else noticed this??
    24 vs 20 display
    I have also compared several 24 and 20 models side by side and there is a huge difference in quality and viewing angles. The 20 display looked terrible.
    The displays I've seen were probably not calibrated so not at their best but that shouldn't affect viewing angles and certainly doesn't account for the luminence gradient from top to bottom on the 20 screens which i have seen on every one so far - please note, the same problem affects my MacBook (screen darker at top than bottom) - I have an Intel Core 2 Duo MacBook, a replacement for my Core Duo which also had the same screen problem, and i have looked at macbook screens of all models in the US and UK and seen the same screen problem.
    my advice: spend the extra for the 24 - i decided it was worth it. but watch carefully for the first day or two.
    happy computing

  • It's 2:25p.m.That Means My New Intel iMac is Going to Crash!  What's Up?

    My father-in-law recently bought a new 17 inch iMac with a I Gig of Ram, running at 1.667 mz, the whole nine yards. Nice machine. He bought it on my recommendation. It worked good until it started crashing. He put up with it for a while. I told him he didn't have to do that. So he took it back to his Apple dealer. They ran diagnostics and then determined it was the logic board. So they replaced that. He brought it home and it continues to crash, screen going dark and then it asks him to restart. The bizarre part of it all is it happens mostly at 2:40p.m. to 2:50p.m. almost on clockwork. What's up with that?
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    If it really always happens about the same time, a likely culprit would be a power problem caused by someone turning on a cooking device or heater at that time -- and causing a voltage drop or surge in the same circuit.
    Is your Dad noticing any lights dimming?
    Another alternative, if it is connected via wireless, would be some kind of radio interference caused by someone nearby who is on a regular schedule with using a microwave oven, cordless phone, or wireless computer.
    Again, it would be useful to know what programs you Dad is running at that time.
    And the timing might just be co-incidence, in which case the range of possible causes is a lot larger.

  • IMac Dark Area Left Side Screen

    Worked late couple of nights ago - watched the left side of the screen go darker. Turned the iMac off for 15 minutes - and the screen was okay again.
    Till today... the dark area - left side of screen - turned up again. Disappeared again for 5-10 seconds and the problem reoccured.
    The iMac is cold at the bottom of the screen but pretty hot in the top... wondered if it has something to do with the heat generated.
    Often happens when iMac is turned on for several hours.
    Any ideas?
    The iMac is from fall 2009.

    Greetings,
    Sounds like the backlight behind the LCD is going out.
    Reset the SMC and then test: http://support.apple.com/kb/HT3964
    Reset the PRAM and then test: http://docs.info.apple.com/article.html?path=Mac/10.6/en/26871.html
    If the issue persists after you follow the above steps you are experiencing a hardware issue and your system requires evaluation and / or service. You may wish to make an appointment with a Mac Genius at an Apple store, contact AppleCare via phone, or contact an Apple Authorized Service Provider for assistance.

  • New iMac is stuck on grey apple screen after restart from Migration Assistant

    New iMac is stuck on grey apple screen after startup. It is a 3.4GHz Quad-core Intel Core i5 running OS 10.9.4. The problem occurred after a migration from my older 2009 iMac which is running Snow Leopard 10.6.6. When the restart occurred from Migration Assistant, the new computer will not boot up to the login screen. Disk utility did not solve problem. Followed instructions for a soft reinstall of Mavericks but that also did not solve problem. Any suggestions?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
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    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
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    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • Black/Blank Screen with Boot Camp Win 7 Install on new 27" iMac

    I'm having a problem getting Windows 7 on a new 27" iMac and am familiar with the Boot Camp Windows installation process. Here's what I've done...
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    I think I figured out what is happening here with the video drivers on the new iMac's and Win7. I believe it's re-directing the video to the mini display-port output when you see the screen go blank. I installed my Win7 x64 with no issues but I had an external monitor hooked up at the time and while it was installing the O/S my iMac went black but everything moved over to my external screen. Once it finished installing then everything went back to normal after a reboot.
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    James
    Message was edited by: joudbren

  • How to drive a 30" Cinema Display from a new 27" iMac?

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    Overview
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  • Hi,,does the new 2011 imac 27 inch U.S version  support any pal signal inputs as video or hdmi through the video recorder device or kanex xd ?

    Hello,,
    I have 1 question please,,,
    does the new 2011 imac 27 inch from USA support or lay any PAL signal ??
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    should he buy the imac from the U.S store or the europe store ??
    N.b : there is no mac store ONLINE in the middle east espicaly in Gulf, thats why he want to buy the imac from the mac store online,,
    and thank you

    Hello,,
    I have 1 question please,,,
    does the new 2011 imac 27 inch from USA support or lay any PAL signal ??
    as for example
    I have a friend who lives in the middle east &  has kanex xd & he wants to connect it with the imac 27 inch from Satellite receiver  or PS3 though HDMI cable,, but yet the signal is PAL not NTSC in the middle east,, so will the imac 27 inch play the movie from the satellite in full colour or in blue & says cannot play the movie because its not NTCS ?  because this is U.S version  of imac then he might need an convertor?
    the same as if he want to record any hdmi or analog  device from his video recorder  device,,but the input is pal,,so will it plays normal in the U.S machine or will he find any trouble ???
    so can you pls give me an advice for him
    should he buy the imac from the U.S store or the europe store ??
    N.b : there is no mac store ONLINE in the middle east espicaly in Gulf, thats why he want to buy the imac from the mac store online,,
    and thank you

  • My experiences & solutions to new overheating iMac

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  • 1-new slim imac, 1-new vista machine, 1-new airport extreme

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    any and every post is much appreciated.

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    Reinstalling MacOS does NOT fix the problem for me.  I'm still searching a solution !
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    Afterwards, your device should be displayed if connected:
    We'll want to click on it, and choose the Music tab at the top. Let's make sure "Sync Music" is checked:
    Afterwards, you'll have the option to sync either the entire music library (for your first iPod), or "Selected playlists, artists, albums, and genres" (for the secondary device). Upon selecting this option, four larger option boxes will appear allowing you to pick and choose what content will be synced. For audiobooks, you may need to do the above in the "Books" section. For a visual instruction on how to do this, see the following:
    iTunes 10: Sync to your iPod
    http://support.apple.com/kb/VI72
    Thanks,
    Matt M.

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