New 27" iMac; Glitch with DVD drive

Just got my new refurbished 27" iMac yesterday(my first mac computer ever) and after starting up and playing around few things, I tried to play DVD and it would not accept any DVDs including the setup dvd that came with iMac.
After talking with tech support they asked me to powered down and take out the power plug for few second and restarting the mac solved the issue with DVD.
Not sure how did powering down and restarting helped with DVD in this case. Should I be worried about this DVD drive?
Thanks,
Jeegar.

I guess at least it is now working - I have just bought one myself and just been shipped. First refurb Mac i have ever bought so fingers crossed...

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