New 27 iMAC keeps crashing iMovie and freezing videos on YouTube & Quicktime
We just got a new Sept 2013 iMac three days ago, purchased refurbished from the Apple Store online. The whole point of the purchase was to be able to use iMovie to thoroughly edit videos for our YouTube channel, use garage band, lots of internet surfing and video watching etc. We spent the extra dollars to get what we thought was the most improved version of the iMac with all the souped up specs in order to avoid any hassle and headaches from a lack of performance. Here's what we have:
3.4GHz quad-core Intel Core i7
27-inch (diagonal) LED-backlit display with IPS technology; 2560-by-1440 resolution
8GB (two 4GB) of 1600MHz DDR3 SDRAM
1TB hard drive (We have only used 80 GBs of it so far, so plenty of space left)
NVIDIA GeForce GTX 775M graphics processor with 2GB of GDDR5 memory
720p Camera & Mic
OS X 10.9
We're feeling a bit duped now as this seems to have turned out to just be a big expensive piece of junk. Here are our problems:
- Firstly, thank goodness that we had our own Logitech HD camera/mic left over from our PC because the "HD camera" built in to the iMac is worse in quality than my old blackberry curve. Grainy, lack luster, mic has sharp and distant sound, really really bad and false advertisement.
- In the middle of using iMovie (iMac came preinstalled with the newest one, i think its 10?), it will stop responding properly or will crash and close, we wont even have any other programs running.
- When opening Quicktime to record a new video, in the middle of a recording or while the recording window is idle, it will start glitching - flashing between live footage and a freeze frame repeatedly. The only way to stop it is to quit out Quicktime and open again and try to record quickly, or in some cases we have to completely restart the iMac, which then still randomly in the middle of a recording or idle window it will continue to flash and glitch. (You can view an example here in the last minute of one of our videos, we tried to make it work and kept the take since we were doing our outro music dance, but it totally ***** when this happens randomly during our content portion and we have to redo recording. http://youtu.be/MAJzaEShJGw?t=4m34s )
- When watching YouTube videos, the computer takes a while to respond to a command, like if we click on a certain part of the video, it will not load it until we press the pause/play button a few times and wait. Also at the beginning of a video it will start glitching and freezing again, similar to how we explained above in the quicktime, but faster.
If you are familiar with what could be the problem or have any advice, PLEASE HELP, we are concerned that after dropping so much money within just 3 days of use, this iMac is not performing flawlessly in the areas that we most needed and want to know if these issues are common and fixable or if its a defect that would require we send this thing back immediately. We did not get apple care and would hate to have wasted money that we really dont have on a glitchy crashing huge piece of junk.
Want to mention a few other pros and cons unrelated to our issues, for those who may be considering buying one too:
PROS:
- The Magic mouse is really great, particularly because of the scrolling and zooming gestures. (Though sometimes i accidentaly swipe in a browser and go back to a previous page losing any information that was input on the page i was originally on, for example, i had to retype this whole apple imac inquiry because i swiped backwards by mistake and the whole form cleared! annoying, wish the horizontal swipe navigated between tabs instead of going through the page view history.)
- When the imovie is not crashing, after watching some tutorials and making a few vids, its a really greatly improved program from the '09 version we used to use. I import and edit videos much faster now, and footage does not freeze or take time to load while im dragging and dropping, it is immediately responsive.
- Love using the Talk to text function (like Siri) by pressing "fn" twice. Use this to write long emails and papers with ease. Would like to see a "Speak" read back option that allows for text to be selected and read back (like Siri on iPad)
CONS:
- The text is SO small everywhere and there is no option to exactly set text size across the whole system, only option given is to set a different resolution which lessens the quality of the screen with pixelation, and some programs give you the option to set custom sized text in their individual preferences.
- Sometimes in both iMovie & Garageband, simple automated functionality will stop working, for example in iMove, when certain screens or images are dragged and dropped to the work area by the activity bar (i dont know what else to call it, the line that rolls across during playback or stays put when pressing spacebar) usually, that screen or image will click into place to align with the activity bar and will highlight the bar yellow to further communicate that alignment before you drop it, but after extended use in a session, that snapping into alignment when adding items stops working. Or sometimes you can drag and drop the ends of a title screen to adjust/trim the clip, but after extended time that too stops responding and does not let the cursor turn into that arrow that allows you to trim or extend, until after many frustrated clicks or a quit and restart.
- When sharing/exporting a video from iMovie, i would recommend unchecking the add to theatre option because it significantly extends the amount of time needed to complete the action and i found out the theatre is just like a video stream of your movies to be shared on icloud for easy access from your other devices (similar to the icloud photostream connected to iPhoto). It takes the time to make the video readily availabe in various sizes on the Mac server for easy access, which means it takes forever for your video to be exported to where you actually want it. This is not something we need and is not worth the wait time. (For example, last ime we left the theatre box checked, the progress status of the video was estimated to be completed in 351 minutes, and then 20 minutes later that somehow inclreased to 385 minutes, then duddenly it was done, so i think this add to theatre option also cause the progress status updates to go berzerk.)
Given the maximum RAM that model can use is 32GB, and the earlier release of that 27" mid-2013 iMac is nearly the same in most regards, you may note the listing of this slightly older iMac 27" is here in an Apple support document...
•iMac: How to remove or install memory:
http://support.apple.com/kb/HT1423
http://support.apple.com/kb/HT1423#1
The images of where the RAM chips are located, behind a metal plate, should be similar in your iMac and the mid-2013 iMac 27" shown in images on that page. Note there are several models discussed.
You could take the computer to a certified Apple service facility (retail store, or specialist reseller) and pay them to do this, and buy the RAM from them, and you will pay for this at a retail level. If they do it, you'd want to be assured the computer did all the things you sought to cure by upgrading RAM, correctly without fault. Like run tests and stuff.... Or there's no reason to not go ahead (after confirming from Apple) that you could buy quality RAM and do this job yourself, citing the Apple page link I'd posted above.
Contact Apple Support:
http://www.apple.com/support/contact/
You'd have to obtain the correct RAM (as indicated in my earlier post, citing MacTracker) of suitable quality for use in a Macintosh computer, and the recommendation for a DIY is to get the kit from 'Other World Computing' OWC online at their site. You can talk to knowledgable sales staff at OWC about what you have and what you need, and to help they may ask for the product serial number.
This is OWC and they have the spec RAM required for your iMac 27" model; double-check info:
http://eshop.macsales.com/shop/memory/iMac/2012_27/DDR3L
Since yours is an Apple Refurbished model it will have a different number series. Unlike those in a retail store, because Apple does that to tell what ones they refurbished; refurbs I bought online were like that.
With questions during the first three months, you can get 'support' under the initial 90-day span of ownership of the new (and certified) Apple refurbs bought online; the other part of that is 'service' for 1 year. Call a nearest retail Apple Store, to set a genius appointment; or go online, and start the process of reporting your issue, while you still have some kind of warranty on the device. They can diagnose the issues you cite and tell you if you can upgrade the RAM (as you likely can) then you can buy and install the RAM yourself and probably pay less than 1/2 the retail rate, if you get some from OWC. A diagnosis is free if the Genius looks into it, but you'd need to set an appointment & lug the iMac to their store; protected from weather/shock.
If you want to extend the complementary service to three years (less the included 90-days) and add two years of AppleCare service, that is an affordable option of about $170. For a total of three years coverage.
{If you had a 21.5-inch iMac the RAM would require a service department visit where they use a different method to install the RAM upgrade. Those are built differently than the 27-inch iMac.}
There is a bit of detailed important information in the Apple link on how to upgrade the iMac RAM. There is a certain amount of RAM installed already and these chips would likely be removed if you get matching sets of new RAM to upgrade the capacity. And no matter what some say, there is a reason why they can be upgraded with more. Even with Mavericks OS X 10.9.x and its 'memory compression' etc, it would gladly accept all the RAM upgrade chips it could swallow. (Behind metal screen, mid-bottom iMac 27")
You may need to consider questions about applications that use system resources separate from those about whatever issues your iMac seems to exhibit. There may be some other cause of the video and iMovie symptoms, but more RAM won't hurt given the beast you bought can use 32GB and it has 8.
And if it seems too much to handle, you have 14 days from date of
purchase to take it back. Contact them ahead of then, if you do.
Hopefully this helps.
Good luck & happy computing!
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My iMac keeps crashing randomly and restarting with error
I have asn iMac 2009 intel running OSX 10.8.4
it keeps randomly crashing and restarting with error message
"your compter crashed because of a problem"
Process: rapportd [222]
Path: /Library/Rapport/*/rapportd
Identifier: rapportd
Version: ???
Code Type: X86 (Native)
Parent Process: launchd [169]
User ID: 501
Date/Time: 2013-07-04 10:09:02.186 +0200
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Crashed Thread: 5
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000000013e2
VM Regions Near 0x13e2:
__PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Library/Rapport/*
--> __TEXT 0000000000001000-0000000000065000 [ 400K] r-x/rwx SM=COW /Library/Rapport/*
__DATA 0000000000065000-000000000006f000 [ 40K] rw-/rwx SM=COW /Library/Rapport/*
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x949f0644 strlen + 20
1 rapportd 0x0001ae55 dictionary_findp + 22
2 rapportd 0x0001bcac counters_add_get_dict + 61
3 rapportd 0x0001d621 pool_redel + 92
4 rapportd 0x0001ba31 pool_clear + 121
5 rapportd 0x0001beaf pool_free_impl + 52
6 rapportd 0x0001dbf7 dictionary_free + 79
7 RapportUtil1.dylib 0x001893ea CLocalSection::~CLocalSection() + 40
8 RapportUtil1.dylib 0x0018e17b CSimplePersistentSection::~CSimplePersistentSection() + 97
9 RapportUtil1.dylib 0x00186e07 counted_ptr<IConfigurationSection>::release() + 57
10 RapportUtil1.dylib 0x00186512 SectionSynchronizer::~SectionSynchronizer() + 54
11 RapportUtil1.dylib 0x00186e07 counted_ptr<IConfigurationSection>::release() + 57
12 RapportUtil1.dylib 0x001885d8 std::pair<std::string const, counted_ptr<IConfigurationSection> >::~pair() + 26
13 RapportUtil1.dylib 0x00188628 __gnu_cxx::hashtable<std::pair<std::string const, counted_ptr<IConfigurationSection> >, std::string, __gnu_cxx::hash<std::string>, std::_Select1st<std::pair<std::string const, counted_ptr<IConfigurationSection> > >, std::equal_to<std::string>, std::allocator<counted_ptr<IConfigurationSection> > >::_M_delete_node(__gnu_cxx::_Hashtable_node<std::pair<std::string const, counted_ptr<IConfigurationSection> > >*) + 44
14 RapportUtil1.dylib 0x00188994 __gnu_cxx::hashtable<std::pair<std::string const, counted_ptr<IConfigurationSection> >, std::string, __gnu_cxx::hash<std::string>, std::_Select1st<std::pair<std::string const, counted_ptr<IConfigurationSection> > >, std::equal_to<std::string>, std::allocator<counted_ptr<IConfigurationSection> > >::clear() + 62
15 RapportUtil1.dylib 0x001889eb __gnu_cxx::hashtable<std::pair<std::string const, counted_ptr<IConfigurationSection> >, std::string, __gnu_cxx::hash<std::string>, std::_Select1st<std::pair<std::string const, counted_ptr<IConfigurationSection> > >, std::equal_to<std::string>, std::allocator<counted_ptr<IConfigurationSection> > >::~hashtable() + 23
16 RapportUtil1.dylib 0x00186791 CConfigurationManager::~CConfigurationManager() + 77
17 RapportUtil1.dylib 0x0019a8e3 counted_ptr<CConfigurationManager>::release() + 57
18 RapportUtil1.dylib 0x0019b348 configuration::~configuration() + 54
19 RapportUtil1.dylib 0x0019a113 counted_ptr<configuration>::release() + 57
20 libsystem_c.dylib 0x94a3eebf __cxa_finalize + 184
21 libsystem_c.dylib 0x94a41db9 exit + 23
22 rapportd 0x00002317 start + 63
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x912099ae kevent + 10
1 libdispatch.dylib 0x991cfc71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x991cf7a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x912090ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x94a070ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x94a06e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x949eed2a start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x912090ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x94a070ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x94a06e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x949eed2a start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x912090ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x94a070ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x94a06e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x949eed2a start_wqthread + 30
Thread 5 Crashed:
0 rapportd 0x000013e2 0x1000 + 994
1 libsystem_c.dylib 0x94a045b7 _pthread_start + 344
2 libsystem_c.dylib 0x949eed4e thread_start + 34
Thread 5 crashed with X86 Thread State (32-bit):
eax: 0x000013e2 ebx: 0x0002c5a7 ecx: 0xbffff864 edx: 0xbffff85c
edi: 0xbffff868 esi: 0x00194b50 ebp: 0xb030af98 esp: 0xb030af3c
ss: 0x00000023 efl: 0x00010206 eip: 0x000013e2 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x000013e2
Logical CPU: 0
Binary Images:
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0x999cc000 - 0x99a6cff7 com.apple.QD (3.42.1 - 285.1) <BAAC13D2-1312-33C0-A255-FAB1D314C324> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x99a6d000 - 0x99a73fff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x99a74000 - 0x99a84ff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x99a85000 - 0x99a85fff com.apple.Carbon (154 - 155) <604ADD9D-5835-3294-842E-3A4AEBCCB548> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x99ce3000 - 0x99d3aff7 com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x99d3b000 - 0x99e57ffb com.apple.desktopservices (1.7.4 - 1.7.4) <782D711D-7930-324A-9015-686C2F86DBA3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x99e58000 - 0x99eeaffb libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B50A7B4E4B1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x99eeb000 - 0x9a026ff7 libBLAS.dylib (1073.4) <FF74A147-05E1-37C4-BC10-7DEB57FE5326> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9a08e000 - 0x9a092fff com.apple.OpenDirectory (10.8 - 151.10) <A1858D81-086F-3BF5-87E3-9B70409FFDF6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x9a093000 - 0x9a097ffe libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
0x9a098000 - 0x9a0fcff3 libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib
0x9a108000 - 0x9a10afff com.apple.securityhi (4.0 - 55002) <62E3AE75-61CB-341E-B2A0-CFC985A2BF7F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x9a434000 - 0x9a434fff com.apple.CoreServices (57 - 57) <956C6C6D-A5DD-314F-9C57-4A61D41F30CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 119
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=117.4M resident=68.9M(59%) swapped_out_or_unallocated=48.5M(41%)
Writable regions: Total=32.1M written=848K(3%) resident=1084K(3%) swapped_out=0K(0%) unallocated=31.1M(97%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 96K
CoreServices 1600K
MALLOC 21.3M
MALLOC guard page 48K
Memory tag=35 7428K
Stack 66.5M
VM_ALLOCATE 56K
__DATA 5452K
__DATA/__OBJC 172K
__IMAGE 528K
__LINKEDIT 31.6M
__OBJC 1524K
__OBJC/__DATA 8K
__PAGEZERO 4K
__TEXT 85.8M
__UNICODE 544K
mapped file 101.9M
shared memory 308K
=========== =======
TOTAL 324.4MHi Carolyn,
Thank you for your suggestion it seemed to do much better, and lasted the whole day but then it crashed again last night
Interval Since Last Panic Report: 139535 sec
Anonymous UUID: 4964D4DE-C0B4-4BF5-739A-DA67B363A129
Fri Jul 5 06:52:57 2013
panic(cpu 1 caller 0xffffff8009cb8655): Kernel trap at 0xffffff7f8af16af7, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x00000001044e905c, CR3: 0x000000000c9fe000, CR4: 0x0000000000000660
RAX: 0xde531e715ebf009b, RBX: 0xffffff80220ae048, RCX: 0x7fffffffffffffff, RDX: 0x0000000000000040
RSP: 0xffffff80890dbfa0, RBP: 0xffffff80890dbfb0, RSI: 0x0000000000000002, RDI: 0xdeadbeefdeadbeef
R8: 0xffffff807d58d078, R9: 0x0000000000988ddc, R10: 0xffffff80890dbd20, R11: 0xffffff7f8aed61c0
R12: 0xffffff807d58d000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff8016105dc8
RFL: 0x0000000000010282, RIP: 0xffffff7f8af16af7, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000001044e905c, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff80890dbc40 : 0xffffff8009c1d626
0xffffff80890dbcb0 : 0xffffff8009cb8655
0xffffff80890dbe80 : 0xffffff8009cce17d
0xffffff80890dbea0 : 0xffffff7f8af16af7
0xffffff80890dbfb0 : 0xffffff8009cb3137
Kernel Extensions in backtrace:
com.digidesign.fwfamily.driver(9.0f4)[EA9004EA-D8CD-1CA7-6281-17C82B2AF0EF]@0xf fffff7f8af08000->0xffffff7f8af29fff
dependency: com.apple.iokit.IOFireWireAVC(4.2.2)[F7D819BB-CD26-352B-BE6A-AB3040A06AEF]@0xff ffff7f8a8e5000
dependency: com.apple.iokit.IOAudioFamily(1.8.9fc11)[AB8DD2DD-43BD-3B7B-95F7-26E6E0BBF339]@ 0xffffff7f8aece000
dependency: com.apple.iokit.IOFireWireFamily(4.5.5)[A045A111-194F-3E54-A63E-E015DC69B862]@0 xffffff7f8a37b000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x0000000009a00000
Kernel text base: 0xffffff8009c00000
System model name: iMac10,1 (Mac-F2268CC8)
System uptime in nanoseconds: 17432848808837
last loaded kext at 260053975535: com.apple.filesystems.smbfs 1.8.4 (addr 0xffffff7f8bf58000, size 229376)
last unloaded kext at 229025294943: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f8be6f000, size 8192)
loaded kexts:
com.paceap.kext.pacesupport.snowleopard 5.9.1
com.digidesign.fwfamily.driver 9.0f4
com.digidesign.iokit.DigiDal 10.3.6f14
com.apple.filesystems.smbfs 1.8.4
com.apple.driver.AppleBluetoothMultitouch 75.19
com.apple.filesystems.ntfs 3.10
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.87
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.kext.AMDFramebuffer 8.1.2
com.apple.ATIRadeonX2000 8.1.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AirPort.Atheros40 600.72.2
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.nvenet 2.0.19
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBOHCI 5.2.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.IOBluetoothHIDDriver 4.1.4f2
com.apple.driver.AppleMultitouchDriver 235.29
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOFireWireAVC 4.2.2
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.kext.AMD4600Controller 8.1.2
com.apple.kext.AMDSupport 8.1.2
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0 -
My iMac keeps crashing and I have no idea why
My iMac keeps crashing, and I don't know why. It started yesterday and for some reason just fails. I get an message saying it has shut down due to an error, and this is then the details of the error report it produces.
Can anyone please help and tell me what is wrong?
Huge thanks.
Hardware Overview:
Model Name: iMac
Model Identifier: iMac9,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.93 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 6 MB
Memory: 8 GB
Bus Speed: 1.07 GHz
Boot ROM Version: IM91.008D.B08
SMC Version (system): 1.45f0
Serial Number (system): VM******0TM
Software OS X 10.9 (13A603)
Error report as follows:
Anonymous UUID: 954FEFB3-53EC-843A-0739-711F6D804866
Sun Nov 24 16:20:47 2013
panic(cpu 0 caller 0xffffff801dadc19e): Kernel trap at 0xffffff7f9fdceef1, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff7f9fdceef1, CR3: 0x00000000012fe000, CR4: 0x0000000000000660
RAX: 0x0000000000000000, RBX: 0x0000000000000006, RCX: 0x0000000003000000, RDX: 0xffffff8034a5d960
RSP: 0xffffff810e0a3740, RBP: 0xffffff810e0a37a0, RSI: 0xffffff81004a1068, RDI: 0xffffff8034a5d960
R8: 0xffffff801e0d2b30, R9: 0xffffff81004a1068, R10: 0xffffff810e0a34b0, R11: 0x0000000000000206
R12: 0x0000000000000020, R13: 0xffffff810e0a3ab4, R14: 0xffffff8030a0ba08, R15: 0x0000000000000001
RFL: 0x0000000000010282, RIP: 0xffffff7f9fdceef1, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff7f9fdceef1, Error code: 0x0000000000000010, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff810e0a33d0 : 0xffffff801da22f69
0xffffff810e0a3450 : 0xffffff801dadc19e
0xffffff810e0a3620 : 0xffffff801daf3606
0xffffff810e0a3640 : 0xffffff7f9fdceef1
0xffffff810e0a37a0 : 0xffffff7f9fdcfda2
0xffffff810e0a39b0 : 0xffffff7f9fde0077
0xffffff810e0a3a30 : 0xffffff801ddb3671
0xffffff810e0a3a90 : 0xffffff801dbdf80d
0xffffff810e0a3ae0 : 0xffffff801dbf4360
0xffffff810e0a3b80 : 0xffffff801dbe5f15
0xffffff810e0a3c30 : 0xffffff801dbe67d2
0xffffff810e0a3f50 : 0xffffff801de3de23
0xffffff810e0a3fb0 : 0xffffff801daf3e06
BSD process name corresponding to current thread: mds_stores
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000001d800000
Kernel text base: 0xffffff801da00000
System model name: iMac9,1 (Mac-F2218FA9)
System uptime in nanoseconds: 705898990026
last loaded kext at 511933163642: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f9e370000, size 335872)
last unloaded kext at 705842715414: com.trendmicro.kext.filehook 1.5.0 (addr 0xffffff7f9fdce000, size 98304)
loaded kexts:
com.trendmicro.kext.KERedirect 1.0.0
com.seagate.driver.PowSecLeafDriver_10_5 5.1.1
com.seagate.driver.PowSecDriverCore 5.1.1
com.apple.filesystems.smbfs 2.0.0
com.apple.filesystems.msdosfs 1.9
com.apple.filesystems.cddafs 2.6.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.11
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleHDAHardwareConfigDriver 2.5.2fc2
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.iokit.IOBluetoothUSBDFU 4.2.0f6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleBacklight 170.3.5
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.nvidia.NVDAStartup 8.1.8
com.apple.driver.iPodSBCDriver 1.7.0
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.nvenet 2.0.21
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBOHCI 650.4.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOFireWireSBP2 4.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.93 GHz, 8 GB, SMC 1.45f0
Graphics: NVIDIA GeForce GT 130, NVIDIA GeForce GT 130, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8783, 0x53524433344731333333534D414300000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8783, 0x53524433344731333333534D414300000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST31000342ASQ, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5670S, 295 MB
USB Device: Built-in iSight
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:
<Edited by Host>And what is wrong with Trend Micro Titanium as a package?
1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack, and what you should and should not do to protect yourself from that threat. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. OS X security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source, or that does something inherently untrustworthy. How do you know what is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are in this category, though not all are necessarily harmful.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. Most of the real-world danger of malware attack comes from highly targeted "zero-day" exploits that are not yet recognized.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
Anti-virus software may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use the software unless a network administrator requires you to do it.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer is going to be infected every time you install an application, read email, or visit a web page. But neither should you have the false idea that you will always be safe, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
My iMac keeps crashing after AHT checked out. Running 10.7.4. Purchased this mac new about 2.5 years ago. Mail crashed and I can't get it to re-import mail. Safari crashes often. Entire computer crashes at least 2 times a day. I ran permessions in utiltiies. Do not know where to go next?
Good afternoon,
I have followed all previous describes steps and all has been great for a week but just crashed again....
Fri Sep 14 19:12:03 2012
panic(cpu 1 caller 0xffffff8000301702): "new_vnode: vp (0xffffff801f93a078) on RAGE list not marked VLIST_RAGE"@/SourceCache/xnu/xnu-1699.26.8/bsd/vfs/vfs_subr.c:3546
Backtrace (CPU 1), Frame : Return Address
0xffffff80e87bb760 : 0xffffff8000220792
0xffffff80e87bb7e0 : 0xffffff8000301702
0xffffff80e87bb870 : 0xffffff80004ddf0c
0xffffff80e87bb960 : 0xffffff80004f1f7d
0xffffff80e87bbb20 : 0xffffff80005041db
0xffffff80e87bbb50 : 0xffffff80004d4c8f
0xffffff80e87bbc00 : 0xffffff80004d3eda
0xffffff80e87bbe10 : 0xffffff8000319293
0xffffff80e87bbe70 : 0xffffff800030613c
0xffffff80e87bbf50 : 0xffffff80005cd61b
0xffffff80e87bbfb0 : 0xffffff80002daa13
BSD process name corresponding to current thread: backupd
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: System model name: iMac10,1 (Mac-F2268CC8)
System uptime in nanoseconds: 82852757487046
last loaded kext at 29873830462021: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f81101000, size 241664)
last unloaded kext at 14387986152655: com.apple.driver.AppleUSBCDC 4.1.17 (addr 0xffffff7f80791000, size 12288)
loaded kexts:
com.FTDI.driver.FTDIUSBSerialDriver 2.2.14
com.eltima.ElmediaPlayer.kext 1.0
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleUSBCDC 4.1.17
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleBluetoothMultitouch 70.12
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleHDA 2.2.0f3
com.apple.driver.AudioAUUC 1.59
com.apple.driver.IOBluetoothSCOAudioDriver 4.0.5f11
com.apple.driver.IOBluetoothA2DPAudioDriver 4.0.5f11
com.apple.driver.AppleMikeyDriver 2.2.0f3
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.AppleBacklight 170.1.9
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
com.apple.GeForce 7.1.8
com.apple.driver.AppleLPC 1.5.8
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.AppleUSBCardReader 3.0.1
com.apple.iokit.SCSITaskUserClient 3.2.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.3
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Atheros40 504.64.2
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleUSBHub 4.5.0
com.apple.nvenet 2.0.17
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleUSBOHCI 4.4.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleSMBIOS 1.8
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 160.7
com.apple.driver.AppleHIDKeyboard 160.7
com.apple.driver.AppleMultitouchDriver 231.4
com.apple.driver.IOBluetoothHIDDriver 4.0.5f11
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.0f3
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.6fc17
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleHDAController 2.2.0f3
com.apple.iokit.IOHDAFamily 2.2.0f3
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.driver.AppleSMC 3.1.3d8
com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
com.apple.nvidia.nv50hal 7.1.8
com.apple.NVDAResman 7.1.8
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.IOPlatformPluginFamily 5.1.0d17
com.apple.driver.AppleUSBBluetoothHCIController 4.0.5f11
com.apple.iokit.IOBluetoothFamily 4.0.5f11
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.0
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.driver.NVSMU 2.2.9
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.6
com.apple.iokit.IOStorageFamily 1.7.1
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4 -
Troubleshooting help needed: My iMac keeps crashing and restarting with a notice: "Spinlock application timed out" What can I do?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
Select the most recent panic log under System Diagnostic Reports. Post the contents — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports. -
Running Compressor and uploading videos. Imac keeps Crashing.
Hello,
Here are my system specs:
Model Name: iMac
Model Identifier: iMac11,1
Processor Name: Intel Core i7
Processor Speed: 2.8 GHz
Number Of Processors: 1
Total Number Of Cores: 4
L2 Cache (per core): 256 KB
L3 Cache: 8 MB
Memory: 4 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: IM111.0034.B02
SMC Version (system): 1.54f36
Serial Number (system): QP0260Z6D4V
Hardware UUID: AF8C3C03-C013-5D48-8FD7-74A10A4D9A6C
I am compressing video files and simultaneously uploading videos to blip.tv and my imac keeps crashing on me. This happens about four times in six hours. Is it a memory issue? An error report comes up which I should have copied and pasted here but alas, I did not. Any help would be greatly appreciated. Thaqnks
Markcom.eltima.ElmediaPlayer.kext 1.0
com.paceap.kext.pacesupport.snowleopard 5.7.2
com.line6.driver.xtaudio 7.1.0
com.eltima.SyncMate.kext 0.2.5b15
Normally a good place to start troubleshooting is to remove the non-Apple stuff, following the developer's instructions (often there is an uninstaller package available).
If the problem goes away, and you need to run what you've removed, re-install one-at-a-time and test. If you do re-install, make sure you have the latest MLion compatible software. -
IMac keeps crashing after 5 trips to "Genius" Bar...
I have had lots of issues with my 2011, iMac i7 computer over the past few months. I'm not sure what the issue but I'm thinking it's hardware based. I have AppleCare & have been calling Apple support and brought the computer into the Apple store for repair 5 times and they have not be able to reslove the issue. I'm about ready to give up on Apple all together.
My issues:
iMac keeps crashing & restarting (even when I haven't thouched it or after its rebooted itself it will just crash again)
iMac will stop booting up all together
All of the windows & icons become jiggery (shacking but not like they should / happens with both 3rd party programs & Apple apps)
What I've tried:
Reinstalled OS X, a lot
Replaced the RAM & increased it
Apple replaced the harddrive
Tried not loading one new program on the computer after reinstalling OS X
Here is the error report after the last crash:
Fri Jun 7 19:47:34 2013
panic(cpu 6 caller 0xffffff802b8b7e95): Kernel trap at 0xffffff802b8e7191, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x000000000000080c, CR3: 0x000000002bf31001, CR4: 0x00000000000606e0
RAX: 0x0000000000000800, RBX: 0xffffff81fc463cb0, RCX: 0x0000000000000002, RDX: 0x0000000000000090
RSP: 0xffffff81fc463c10, RBP: 0xffffff81fc463c70, RSI: 0xffffff80602fea28, RDI: 0xffffff81fc463cb0
R8: 0x0000000000004000, R9: 0x0000000000000000, R10: 0xffffff8051c0f832, R11: 0x000000000000000c
R12: 0x0000000000000000, R13: 0x0000000000004000, R14: 0xffffff80602fea28, R15: 0x0000000000000000
RFL: 0x0000000000010206, RIP: 0xffffff802b8e7191, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000000000080c, Error code: 0x0000000000000002, Fault CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff81fc4638b0 : 0xffffff802b81d626
0xffffff81fc463920 : 0xffffff802b8b7e95
0xffffff81fc463af0 : 0xffffff802b8cd4dd
0xffffff81fc463b10 : 0xffffff802b8e7191
0xffffff81fc463c70 : 0xffffff802b8e6f50
0xffffff81fc463ce0 : 0xffffff802bb144e9
0xffffff81fc463d50 : 0xffffff802bb0526c
0xffffff81fc463d80 : 0xffffff802b8ed787
0xffffff81fc463df0 : 0xffffff802bb0502b
0xffffff81fc463ea0 : 0xffffff802b8f93bf
0xffffff81fc463ed0 : 0xffffff802b8f2af7
0xffffff81fc463f30 : 0xffffff802b8f9339
0xffffff81fc463f50 : 0xffffff802bbe063a
0xffffff81fc463fb0 : 0xffffff802b8cdd23
BSD process name corresponding to current thread: launchd
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x000000002b600000
Kernel text base: 0xffffff802b800000
System model name: iMac12,1 (Mac-942B5BF58194151B)
System uptime in nanoseconds: 30733369456503
last loaded kext at 25149066637946: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fadbad000, size 65536)
last unloaded kext at 25299434739746: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fadbad000, size 57344)
loaded kexts:
com.apple.filesystems.afpfs 10.0
com.apple.nke.asp_tcp 7.0.0
com.apple.filesystems.smbfs 1.8
com.apple.filesystems.ntfs 3.10
com.apple.driver.AppleBluetoothMultitouch 75.19
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.driver.AGPM 100.12.87
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.kext.AMDFramebuffer 8.1.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.AMDRadeonAccelerator 1.0.6
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD3000Graphics 8.1.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleIntelSNBGraphicsFB 8.1.0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1
com.apple.driver.AirPort.Atheros40 600.72.2
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleMultitouchDriver 235.29
com.apple.driver.AppleBluetoothHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.driver.IOBluetoothHIDDriver 4.1.3f3
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.iokit.IOAcceleratorFamily 30.14
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.kext.AMD6000Controller 8.1.0
com.apple.kext.AMDSupport 8.1.0
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.2.6
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 1.71f22
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x873E, 0x4C49464554494D454D454D4F52592E434F4D
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x873E, 0x4C49464554494D454D454D4F52592E434F4D
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x873E, 0x4C49464554494D454D454D4F52592E434F4D
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x873E, 0x4C49464554494D454D454D4F52592E434F4D
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3
USB Device: FreeAgent GoFlex, 0x0bc2 (Seagate LLC), 0x5031, 0xfa130000 / 6
USB Device: Expansion Desk, 0x0bc2 (Seagate LLC), 0x3312, 0xfa120000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: EPSON Artisan 730 Series, 0x04b8 (Seiko Epson Corp.), 0x087b, 0xfd140000 / 5
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
Is anyone having the same issues or any idea on how I can fix this? If not, would anyone like to buy a iMaBoth companies prices are competitive:
http://eshop.macsales.com/shop/apple/memory/iMac
http://www.crucial.com/
And perhaps worth adding that both offer a lifetime warranty on their RAM. -
New Speedgrade CC keeps crashing as the program launches.
New Speedgrade CC keeps crashing as the program launches. The last version ran fine. I'm using a Macbook Pro with (10.7.5) 8 gigs of ran. Help or thoughts would be appreciated.
Thank you,
KevinI'm having this same issue with Direct Link with the most recent versions of Premiere and SG. I have tried unistalling and reinstalling both apps along with a system restart. Nothing fixes it. I DO NOT have any third party plugins for premiere installed. I have a couple VideoCopilot plugins for After Effects on the maching, just Optical Flares and Element 3D. Wehn I use the Direct Link feature it will crash SpeedGrade. If I open JUST SpeedGrade and import some video clips into the timeline it runs fine. It seems to only have issues when I try opening a Premiere timeline within SpeedGrade.
I am running it on a Series 7 Chronos Samsung Laptop with 12GB of RAM and a 3.2 Core i7 Processor. The Graphics card is an Nvidia GeForce GT 650M with 2GB of dedicated video memory. I feel my specs are more than enough to run the programs succesfully.
If I need to provide log files, I would be happy to do that, but I will need to be instructed on how to do that.
Any other questions about how I am using the software or any other details about my hardware, just let me know. I hope to get this fixed soon as I am about to cancel my subscription to CC. The issues I have had with CC are starting to affect my business and it is costing me more money than I would like. Please let me know if you have a fix or have had a similar issue that you have found a solution for. -
My apple app. app on my imac keeps crashing.
upgraded to mountain lion os x 10.8.2 and now my apple app. app on my imac keeps crashing. i cannot access the app store.
Drag and drop the App Store in the Trash, then install this update combo and it will reinstall the Mac App Store app.
OS X Mountain Lion 10.8.2 update combo
http://support.apple.com/kb/DL1581 -
Imac keeps crashing in time machine backup after upgrade to mountain lion
2008 imac kept crashing (shutdown and restart) during first backup after upgraded to mountain lion. The backup size was about 10GB but time machine crashed after a while (at most 2GB) and never completed backup. So, I don't have any backup since right before I upgraded from Lion. Any suggestion?
Something strange happened. I was able to get time machine to work by going out to the login screen (the account kept logged in) and let it run the backup with the screen off (screen auto off after a few min). I tried it on two different external drives and that did the trick on both. Since the initial Mountain Lion backup was huge (155 GB), I was quite surprise that it worked at all. I assume your MBP was a Lion to ML. I also just did a 2012 MBP upgrade but that one was smoother. I did not recall having crashing issue. One thing I did find during this was that my WD passport USB drive was corrupted. Not sure it was the cause or not. I had to erase and reformat to get it back to work. Maybe do a verify disk to confirm. Good luck.
-
My imac keeps turning off and restarting by itself
My iMac keeps turning off and restarting by itself. Any ideas why and how to fix it? Thanks.
Hi ...
Try Resetting the System Management Controller (SMC) -
My imac keeps ejecting discs and wont read them
my imac keeps ejecting discs and wont read them
I did not ask for the full serial number. Anyway, you are the 7th week of 2008, unlikely that is a PRAM battery issue.
Since your machine isn't under warranty, I'd try a CD cleaner that supports car stereos, like this one from Radio Shack online, but only if Apple Authorized service technician says it is safe:
http://www.radioshack.com/index.jsp?productId=2361963
This being a user to user forum, I can't say if it is or isn't.
Or you can buy a supported external optical drive, like the various ones from http://www.macsales.com/
Internal optical drive replacement is complicated, and possibly covered on http://www.ifixit.com/ -
iMac making loud beeps and freezes. Only way to shut down is hold power button. Any ideas what might be wrong?
iMac making loud beeps
Could be the RAM (memory)
Power On Self-Test Beep Definition - Part 2 -
i would like to restore my iphone to ios 4.3.5 from 5.0.1. i've tried and watched videos over youtube and it doesn't helps. is there any other specific way? the ios 5.0.1 makes my phone crash and drains my battery whenever i tried to switch it back on. kindly help me.
There is no legit way to do this at all.
-
Can I use iMovie to commercial videos on youtube?
Hello! I have a question,
Can I use iMovie to commercial videos on youtube?
Yours!Hello przemlo
Yes, you can use iMovie for either for Mac or iOS to make movies and publish them to YouTube. Check out the articles below to know more on how to publish the video.
iMovie '11: Publish a movie to YouTube, Facebook, Vimeo, or CNN iReport
http://support.apple.com/kb/PH2279
iMovie (2013): Share from “iMovie” Theater
http://support.apple.com/kb/PH14740
iMovie for iOS (iPad): Share to YouTube
http://support.apple.com/kb/PH3233
iMovie for iOS (iPhone, iPod touch): Share to YouTube
http://support.apple.com/kb/PH3350
Regards,
-Norm G.
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