New 2t Time Capsule shuts down: light is off, doesn't show up in network

2T Time Capsule completely shuts down: no activity light at all, doesn't show up in network registry, and is cold to the touch.
If I unplug and replug, it will work again, but will eventually shut down again.
Is this a problem with a sleep proxy service?
This unit is less than a week old.
I appreciate the help.

The internal power supply on the Time Capsule is defective. Soon, the Time Capsule will not turn on at all.
Please contact Apple for a replacement Time Capsule as soon as possible.

Similar Messages

Can I connect an external hard disk to time capsule? I tried but it doesn't show up. What would be the reason??

Can I connect an external hard disk to time capsule? I tried but it doesn't show up. What would be the reason??

The USB drive must be formatted for Mac in Mac OS Extended (Journaled), or if you want to use both Mac and Windows files, the drive can be formatted in FAT32.
A number of drives are formatted for Windows only in a format called NTFS. This willl not work on the Time Capsule.
In addition, the USB port on the Time Capsule is under powered. You almost always have to use a powered USB hub when you connect a drive to the Time Capsule...even if the drive has its own power supply.

New 2TB Time Capsule: solid amber light, but TC working well...what's wrong?

Hi, I'm hoping someone can help me...thanks in advance for reading through this question!
I have a brand new 2TB Time Capsule, using it with the AT&T U-verse modem/router 3801 HGV.
After much consternation, I finally got the TC set up in bridge mode with the U-verse router.
The TV, phone, and internet are all working well through AT&T...and my wireless internet
connection through the TC is working great as well. Also, the TC is performing the first
back up of my MacBook Pro hard drive. Everything seems to be working great, I think.
However, I have some questions that I feel need to be addressed:
1- The light on the TC is solid AMBER, not green. When I check the connections in the Airport
Utility, all indicator lights on my screen are green, and the "dot" beside the TC icon is green.
Solid amber indicates that the "Time Capsule is completing its start-up sequence". I would expect
the start-up sequence to be completed long ago and the light to be green...and I can't find anything
wrong.
Any ideas as to why the light on the TC could be solid amber??
2- What should I do to get the light to be green??
3- I have no idea of the speed of the back-up, and what it should be. I have about 190GB of data
to back up. I totally understand that it takes many hourse for the first back-up. It looks like the
speed I'm seeing is changing frequently, and it's backed up about 3.5GB in about 20 minutes or so.
Is that a fairly "normal" speed?? I just want to make sure my configuration is good.
4- I'd like to set up a "guest" wireless network with an easier password...I had done it earlier when
the connections were not working and perhaps I accidentally removed it when updating to "bridge"
mode. To set up a new network, do I just write over the info in the fields when I get to "Wireless"
tab in the Airport Utility?? The info from my "home" network populates those fields now, and I
just don't want to risk overwriting the info and losing that network.
Does the TC "add" a new wireless network when I add new data in those fields...and SAVE the
original "home" network I created?? Just making sure!
Thanks to those who reply!
Chris

1- The light on the TC is solid AMBER, not green. When I check the connections in the Airport Utility, all indicator lights on my screen are green, and the "dot" beside the TC icon is green.
That is weird.. most TC I look at solid AMBER means the hard disk is dead. Not sure but since it is working it is no biggie.. there is some control over how the led functions.. but I doubt you can set the color different.
In other words.. not a clue.. if the TC is new take it to the genius and show them.. that is not the way it is supposed to work.
3- I have no idea of the speed of the back-up, and what it should be. I have about 190GB of data
to back up. I totally understand that it takes many hourse for the first back-up. It looks like the
speed I'm seeing is changing frequently, and it's backed up about 3.5GB in about 20 minutes or so.
Is that a fairly "normal" speed?? I just want to make sure my configuration is good.
Over wireless expect slow.. you did not state wireless or wired.. but those look like reasonable wireless speed. your files will load at different speed.. small files are slow.. larger files much faster.. it takes time to write the tables for many smaller files.
We always recommend first backup over ethernet.. even if the TC is pulled out of the network.
4- I'd like to set up a "guest" wireless network with an easier password...I had done it earlier when
the connections were not working and perhaps I accidentally removed it when updating to "bridge"
mode. To set up a new network, do I just write over the info in the fields when I get to "Wireless"
tab in the Airport Utility?? The info from my "home" network populates those fields now, and I
just don't want to risk overwriting the info and losing that network.
Guest network is removed as an option in bridge mode.. just use the uverse modem wireless for guest.

Time Capsule Shuts Down or Powers Down During or After Backup

Just started backing up my wife's MBP (Leopard) to our Time Capsule via Time Machine. Previously the Time Capsule had only been used as an Airport, and had never shut down by itself. Now, inexplicably, the Time Capsule powers itself down. If I stop backing up to it, it stays on. If I run Time Capsule, it powers down. Powers up again fine - unplug, wait 10 seconds, and it cycles to a green light. Then a few hours later, Time Capsule is discovered powered down. Its not the cats, not the dog - it seems to be whenever Time Machine runs.
Checked the firmware on the Time Capsule and upgraded it to the most current. Made no difference.
What is going on?

So this just started happening to my Gen 1 500GB Time Capsule as well. I came across these articles:
http://www.macgasm.net/2010/07/12/time-capsule-recalled/
http://www.guardian.co.uk/technology/blog/2010/jul/13/apple-time-capsule-failure -analysis
The second one claims that the shutdown is due to an "overheating fault in some of the electronics around the power supply." I am going to check the serial number on mine to see if it falls in the range for a recall-replacement (since I am way out of warranty).
Even if yours isn't in the recall range, is it possible it's damaged from prior overheating?

Time Capsule shuts down frequently

Over the last few weeks my Time Capsule has been shutting down randomly. I did a hard reset a couple of weeks ago and that seemed to resolve the situation for a time, but now it has recurred.

The new express I haven't had opportunity to test. I would say it was pretty much the same, although they are not as good as the extreme.. use 10/100 port still, can introduce a slow down. So if you can afford it the Extreme is always going to be better as a router or AP. Still the reality is wireless seldom gets close to 100mbit so whilst theoretical speeds require gigabit.. reality is a harsh word. If you are close enough to get more than 100mbit, you are close enough to use a patch cable. (That is assuming Apple didn't leave out the ethernet port of course).
In my testing the wireless of the whole series is medium.. middle of the road. Whilst the latest generation stuff is supposed to have big power boosts.. I could barely detect a difference.. and in my double storey house.. my old G modem has wireless signal right to the extreme ends of the house.. Neither the TC or latest Extreme could get any signal there at all. YMMV.. !

My time capsule shuts down very frequently. Wondering if it's a software or firmware problem?

My time capsule is shutting down with great reglularity in the past few weeks. I have the latest software upgrade and I keep unplugging and it reboots, but then usually shuts down within an hour or two again. Wondering what might be causing this or if I have to replace it.

The Time Capsule may be overheating. Try placing it on a laptop cooler with plenty of free air space all around.

Time Capsule shuts down

My Time Capsule occasionally shuts down on its own. Everything is plugged in. When I unplug it from the back and plug it back in, it powers up again. It will work for days, even weeks and then power down again. I have tried plugging it into different power strips from other outlets and it sill happens. I brought it and the power cord to the the Genius Bar twice, 1 time for 2 weeks and they said they could not replicate the situation.

MKayden wrote:
My Time Capsule occasionally shuts down on its own. Everything is plugged in. When I unplug it from the back and plug it back in, it powers up again. It will work for days, even weeks and then power down again. I have tried plugging it into different power strips from other outlets and it sill happens. I brought it and the power cord to the the Genius Bar twice, 1 time for 2 weeks and they said they could not replicate the situation.
As with many HD today, the TCs HD does have a sleep feature. What exactly do you mean by "shuts down"?
Does it not wake on its' own when a TM machine backup takes place?
Do you lose internet connectivity?
Does your wireless network disappear on your Mac?
Another idea is this: When you look at the TCs power cord in the back of the device, does the white tip disappear completely into the back of the TC? If not then it is not pushed in all the way and power could be lost. I discovered this one last year.
Cheers!

The new firefox twitter app is great - except it disappears every time I shut down the computer and I have to remove and then reinstall it every day!?? I am working on an iMac - if that is causing the problem ...? Thanks.

The new firefox twitter app (mini tab on left of page) is great - except it disappears every time I shut down the computer and I have to remove and then reinstall it every day!?? It won't appear on the page until I do. I am working on an iMac - if that is causing the problem ...? Thanks.

Eustace, thank you so much for writing back. I will try what you suggested!!
thx for your reply - apparently when I went to the Apple store a long time ago, they restore maybe photos and itunes etc from my external hard drive (passport). I guess at that time they reinstalled an earlier operating system than my macbook came with and that somehow corrupted FileVault. apparently there was no sparse bundle (whatever that is) for my old admin account and they said that ever since the install of the older OS that it was actually NEVER backing up anything in my admin account.
Then, I bought Time Capsule and starting backing up to that instead. I started having problems with it being slow etc and then StartUp Disk full errors and didn't know what to do, so I "Restored" from Time Capsule and that's when I lost everything in my Admin account and was locked out when I tried to log in - it said File Vault error ..."
anyway - that's THAT sad story. I was told to create a new admin account and I've basically been trying to start over - even though I have a partial save of my computer in Crash Plan and I DO see a sparse bundle listed in there, but I just don't know enough about computers to know if it's something I can get back or if I am just totally doomed.
I'm afraid to reinstall anything because if there is even a remote shot that the other files are still floating around in my computer, I feel like that chance will be shot forever. I need to hire McGee from NCIS, I just KNOW he could get those files back for me!!!

I am setting up new AirPort Time Capsule and IMac. I keep getting a flashing amber light. I've tried all the resetting and unplugging. How do I fix this?

I need help setting up my new AirPort Time Capsule and IMac. I keep getting a flashing amber light. I've tried all the resets

I need help setting up my new AirPort Time Capsule and IMac. I keep getting a flashing amber light. I've tried all the resets

Why is time capsule shutting off?

I've only encountered one major issue since installing Lion on my iMac. Time Capsule actually shuts down by itself intermittently. Anyone else having this issue?

My 3 year old Time Capsule was intermittently shutting down recently. Until today when it shut down and would not restart. It would begin the startup procedure through the yellow light sequence, then as soon as it hit the green light it would shut down.
Checking around online I learned that Apple isn't supporting these very well and I was about to just move on. But instead I just decided to check out the hard drive. I took it out and plugged it into my iMac to run disk utility on it, but it would not show up in the finder... a dead hard drive. I bought and installed a new WD Caviar Green hard drive and amazingly, the Time Capsule started up with all my settings intact. A few minutes of formatting the hard drive and it is working like new. I have had it backing up for the last several hours.
Is this a result of Lion OSx or coincidence? I highly doubt Lion corrupts the hard drives of the TC, but it is coincidental. It could be that the hard drive (almost 3 yrs old) was on its way to demise and by installing Lion (which required some heavy TC usage through a data migration and subsequent full backup) pushed it over the edge.
Bottom line, you may try a new hard drive. A 1TB Western Digital Caviar Green is going for about $60 at Micro Center or on Amazon. It is pretty straightforward to replace (once you get past the removal of the rubber bottom) and a $60 replacement is much better than a new $300 Time Capsule.
Here is a site that goes thru the procedure to replace a TC hard drive: http://www.applefritter.com/node/23907

Every time I shut down my computer, I lose all my settings - like things I removed from the dock are all back, the trackpad resets to original settings, etc. How can I get my preferences to stay like they used to? Thx!!

I recently went through a nightmare with my computer where there was an "old" operating system put on my computer and I guess File Vault was turned on. Since then I've upgraded and am now running 10.8.3 but got locked out of my old admin account when I tried to restore my computer from Time Capsule. Attempts to recover anything from my old admin account have been futile
So, I started a new Admin acct and have been trying to reconstruct my life, but every time I shut down and restart my computer, it erases/resets all my prefernces, like all the things in the Dock that I remove all come back and the track pad is always moving in the wrong direction again and has to be reset every time. Is there a way I make my prefernces stick??
BTW if anyone knows how to recover all my lost stuff that would be beyond amazing too
Thanks in advance!

Eustace, thank you so much for writing back. I will try what you suggested!!
thx for your reply - apparently when I went to the Apple store a long time ago, they restore maybe photos and itunes etc from my external hard drive (passport). I guess at that time they reinstalled an earlier operating system than my macbook came with and that somehow corrupted FileVault. apparently there was no sparse bundle (whatever that is) for my old admin account and they said that ever since the install of the older OS that it was actually NEVER backing up anything in my admin account.
Then, I bought Time Capsule and starting backing up to that instead. I started having problems with it being slow etc and then StartUp Disk full errors and didn't know what to do, so I "Restored" from Time Capsule and that's when I lost everything in my Admin account and was locked out when I tried to log in - it said File Vault error ..."
anyway - that's THAT sad story. I was told to create a new admin account and I've basically been trying to start over - even though I have a partial save of my computer in Crash Plan and I DO see a sparse bundle listed in there, but I just don't know enough about computers to know if it's something I can get back or if I am just totally doomed.
I'm afraid to reinstall anything because if there is even a remote shot that the other files are still floating around in my computer, I feel like that chance will be shot forever. I need to hire McGee from NCIS, I just KNOW he could get those files back for me!!!

My NEW Airport Extreme keeps shutting down.

My NEW Airport Extreme keeps shutting down at random intervals. No power light, not amber, green or flashing. I had to reset it four time this morning in a 10 minute span this morning. I have plugged it into the wall socket directly and now in a surge protector but still having issues. At time it just shuts down while being online. This Airport Extreme is not even three weeks home from being bought at an Apple store.

Take the defective AirPort Extreme back to the Apple Store and exchange it for another device.

My new AirPort Extreme keeps shutting down and kicking my ipad and iPhoto off while sometimes showing a good connection in utilities but utilities showing no connection.

My new AirPort Extreme keeps shutting down. The status light is off. If I unplug and re-plug it comes back on and reconnects. Also, it disconnects my iPad and iPhone even though the status light is green. I go to airport utilities and the internet dot is amber and the base station is green. I check wireless clients and both iPad and iPhone show excellent connection but are not connected. If I disconnect and re-connect it restores connection. My old AirPort Extreme never had this problem. I read a couple of comments from owners with similar problems and you pushed it off on the iMac or other things. I hope you have an answer for me!

If it has power, an Extreme's status light should never be off.
Try another power outlet. If it still doesn't work, return or exchange it for a new one.

Will the new 2TB time capsule run hot like the old one?

Could someone please tell me if the new 2TB time capsule that just came out will run hot like the old version? I have been thinking about getting the time capsule for quite some time, but I am concerning that it will get overheated to the point that all the data stored on it would be lost. I have seen several posts over the internet mentioning this problem. Please help. Thank you so much.

I just replaced my old TC with the new one. It took all night to transfer 149gb from my Imac to the new drive by wireless N. I took the old one to work and hooked it up in my office for a back up of a Mac Mini. At home we had 3 Mac's attached to the TC and it was always hot.I even found some sockets from an old socket set to raise it up so air could get under it to help cool it down a little. The new one is just warm with the same computers hooked up. The old one at work is also only warm to the touch with the one Mac hooked to it. I'm very happy with the new one and love the dual band.

Another Time Capsule shuting down

After one year having this famous TC disease, I mean the Time capsule shuting down after 20secondes, i usually restart it several times and the TC finally remains on. Now the TC is dead. It systematically shuts down after 20 sec. The factory reset does not change anything. After 2 years of use, including 1 year with troubles i do have exactly the same problem That was described so many times before me ( just Google ' time capsule shuts off ' to see the extent of this problem). And Apple still do not consider it as a quality problem except for a very limited serial numbers... Reliability and Apple divorced a few years ago!

After one year having this famous TC disease, I mean the Time capsule shuting down after 20secondes, i usually restart it several times and the TC finally remains on. Now the TC is dead. It systematically shuts down after 20 sec. The factory reset does not change anything. After 2 years of use, including 1 year with troubles i do have exactly the same problem That was described so many times before me ( just Google ' time capsule shuts off ' to see the extent of this problem). And Apple still do not consider it as a quality problem except for a very limited serial numbers... Reliability and Apple divorced a few years ago!

New 2t Time Capsule shuts down: light is off, doesn't show up in network

Similar Messages

Maybe you are looking for