New 30g iPod not fully accessible.

Hi all,
I looked around but couldn't find any replies specific enough for my sitch.
I just got a brand new 30g video iPod last week. I tried to load it up this weekend using my 2002, 1ghz, 17" flat panel iMac (usb 1.0/firewire).
I'm able to load playlists/music on my iPod (10.75 gigs so far) but I can't load videos. When I try, I get a message saying , more or less, that "the video can't be loaded on this iPod". Also, in iTunes, I only get tabs in the iPod section for:
Summary
Music
Podcasts
Contacts
And, under summary it reads: n/a for Software Version and n/a for Serial Number. And it says - Format: Windows. Since it was brand new out of the box, I figured it would have configured itself to Mac automatically?????? And "Software Update" and "Restore" are grayed out and not useable.
I thought all this might have something to do with using a usb 1.0 port on my iMac but I used a PC laptop with usb 2.0 and iTunes to check the iPod with and got these results:
I got more tab choices for the iPod such as: Movies, Photos, etc. and it showed the Software Version and Serial Number of the iPod but when I tried loading a video, I still got the same message saying that the video couldn't be loaded on this iPod.....huh????
Anybody know what's going on. I want to use the iPod to it's full capability and I want to use it mainly with my iMac because that is where I have all of my music and movies/videos (total of about 19 gigs worth of music and video). I'd rather not have to transfer all that to the PC.
Do I need to use Disk Utility to erase the iPod? I just don't want to mess it up.
Thankxx
vanessa_b

Did you remove and reinstall Quicktime?
yes, did that. well, i spent 2 hours with Apple tech yesterday morning, and went through a bunch of hoops (reset NVram, PMU, Permissions, re-installed iTunes, Quicktime, removed suspicious QT plug-ins, etc. etc.) and finally got the solution, but the solution to my problem was to "archive and re-install" the OS. that sucked, but it worked, my 2 iPods are now useable and so far so good (thanks Tanya from Appletech).
here's what i got from apple:
===============
This occurs when the iPodDriver.kext file doesn't load correctly, and it can happen with any iPod model that has a color display.
To resolve this issue, follow the steps in this article.
(http://www.info.apple.com/kbnum/n61937)
Thank you,
Apple
===============
I suppose i could of just re-installed that particular extension, but i was tired of dealing with it (spent 3 days on this). so hopefully this can help others with the same issue.
Powerbook G4, iPod 5G video Mac OS X (10.4.8)

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New 30g video iPod not fully accessible.

Hi all,
I looked around but couldn't find any replies specific enough for my sitch.
I just got a brand new 30g video iPod last week. I tried to load it up this weekend using my 2002, 1ghz, 17" flat panel iMac (usb 1.0/firewire).
I'm able to load playlists/music on my iPod (10.75 gigs so far) but I can't load videos. When I try, I get a message saying , more or less, that "the video can't be loaded on this iPod". Also, in iTunes, I only get tabs in the iPod section for:
Summary
Music
Podcasts
Contacts
And, under summary it reads: n/a for Software Version and n/a for Serial Number. And it says - Format: Windows. Since it was brand new out of the box, I figured it would have configured itself to Mac automatically?????? And "Software Update" and "Restore" are grayed out and not useable.
I thought all this might have something to do with using a usb 1.0 port on my iMac but I used a PC laptop with usb 2.0 and iTunes to check the iPod with and got these results:
I got more tab choices for the iPod such as: Movies, Photos, etc. and it showed the Software Version and Serial Number of the iPod but when I tried loading a video, I still got the same message saying that the video couldn't be loaded on this iPod.....huh????
Anybody know what's going on. I want to use the iPod to it's full capability and I want to use it mainly with my iMac because that is where I have all of my music and movies/videos (total of about 19 gigs worth of music and video). I'd rather not have to transfer all that to the PC.
Do I need to use Disk Utility to erase the iPod? I just don't want to mess it up.
Thankxx
vanessa_b

Hi, just to be clearer guy's:
1. I'm not trying to upload movies from DVD's just digitized, downloaded videos.
2. I am only using iTunes to manipulate the iPod, thought that was clear.. :/
3. I tried the different video formats just to see if any at all would load.
I'll try to restore on the PC laptop. I'm still confused as to why the box says "PC/Mac" but upon connecting it to my iMac right out of the box, it was Windows formatted???
Oh well, let me give the PC restore a try. I'll let you all know.

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New 30g iPod not fully accessible.

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