New 32gb ipod with only 26.4 gb available?

So I got a new ipod and it says the capacity is 28 gb but I bought a 32gb and it says the total available storage is 26.4gb. First of all, it's 32gb and I understand if it becomes leveled down because of software (btw i did not software update) so that's 5gb off. Now it is new.. But it says only available storage is 26 gb.. So where did the 2gb get lost?? Also I did not do software update so i had lost 7gb.. I think that is a big difference and I think this is cheating..

What about this>?
"Connect the iPod to your computer and look at the storage usage of the iPod as shown in the colored bargraph in iTunes."
Did you download the update? What does the update have to do with anything??
If you downloaded the update it may have been corrupted and thus taking up storage. The values shown in the colored bargrapgh of storage use should show if that is the problem.

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