New 3G battery as bad as old one

Installed a Newer Tech battery in 3G iPod. Backlighting, excessive menu usage, etc. don't apply -- using Pod in most conservative way.
Battery gives max playtime of 2 hours. Newer Tech didn't respond to email about this. Just a bad battery, or something I can do to fix/reset it? Thanks!

- reset, several times
- update the firmware
- calibrate the battery and the battery meter

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