New 4th gen ipod won't connect to internet

My sister just bought a new 4th gen ipod touch today. Everything works fine with it except for the internet. Now I own a 2nd gen ipod touch and my internet connection works just fine. Why doesn't hers work? I've tried turning the wifi on and off, and turning the airplane mode on and off as well. Our wifi only works through our computer modem. Is the ipod just not picking up the modem's signal or is something wrong with her ipod?

- Does the SSID of your router show up in the list of networks available on the 4G iPod? 
- Have you tried resetting th 4G iPod:
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears
- If SSID still  does not show up on the 4G but does show on and the 2G iPod then I would first restore the iPod from backup.  If still problems then restore the iPd to factory defaults.new iPOd
- If still not SSID then you likely have a defective iPOd and should make an appointment at the Genius Bar of an Apple store or you could call AppleCare.

Similar Messages

  • IPod Touch 4th Gen. Won't Connect to Internet.

    My iPod touch 4th Generation will not to my wifi. The network will pop up but when I click try to on it, it just keeps loading. I've restarted the router but I still can't connect. My computer is working fine though. (It's not an apple product though, just the iPod is.)

    Does the iPod connect to other networks?
    Does the iPod see the network?
    Any error messages?
    Do other devices now connect?
    Did the iPod connect before?
    Try the following to rule out a software problem:                 
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • 3rd gen ipod won't connect with firewire.

    3rd gen ipod won't connect to itunes with firewire. USB connects rarely but drains battery quickly. I've rebooted the ipod and computer and updated itunes. No effect. Any remedies besides buying a new ipod.

    Answer to Question 1: - I connected the iPod with the USB, went to Disk Utility and erased the iPod. Now the iPod works with USB.
    Question 2 is still unanswered. Ideas?

  • My new 4th gen. iPod touch is not being recognized by my PC

    When I plug in my new 4th gen iPod touch, the computer just says that it is a USB device that is not recognized, what can I do? My operating system is Windos Vista.

    Does the iPod work OK?
    Have you tied resetting the iPod? Nothing will be lost
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    Next would be to place the iPod in recovery mode and then restore via iTunes.  If iTunes does not see the iPod then the iPod is not usable. For recovery mode:
    iPhone and iPod touch: Unable to update or restore

  • 4th gen iPod won't load songs; my 5th gen and Nano will...

    I have a 4th gen iPod that was working with no problems until my girlfriend unintentionally erased all the songs when she installed iTunes on a new computer and connected the iPod. In the meantime, I acquired a 5th gen iPod and Nano and have been using them without event on my computer.
    When I tried re-connecting the 4th gen iPod to my computer, the songs wouldn't load. I've updated iTunes and the iPod software to the latest versions and still can't get it to work. I've tried restoring the iPod numerous times and when I try to sync it (either manually or automatically) it says "the required file cannot be found". It has sometimes said "an unknown error has occured (-69)" which would mean something is wrong with the files themselves, but then why would my other iPods work fine using the same files?
    What's weird is that the iPod won't load any of the songs but will load the names of playlists.
    Does anyone have any ideas what's going on here?
    Thanks
      Windows XP  

    Hi, thanks for the response.
    Yes, I did try the 5 R's a few times without much success, it seems.
    And I did research the (-69) error message which on the site says,
    "This error occurs when iTunes tries to send files to your iPod, but a file (or files) is unusable (something is wrong with it."
    But like I said, I'm confused as to why one iPod would be happy with the files but my other one wouldn't. I've tried choosing random songs to put on the iPod (thinking maybe my first song in my library is corrupted) but no songs seem to load. The other error message I get is "The required file cannot be found". But why can my other iPods find them?
      Windows XP  

  • How do I fix the sound on my brand new 4th gen iPod touch?

    I recently ordered a refurbished 4th gen iPod touch and it arrived today. Everything seems to be working fine except the sound. I'll play a song or video and the sound will either come on for a couple seconds sounding distorted, or not come on at all. I've already restarted the iPod a few times and am currently trying to restore it. Is there anything else I can do to fix it?

    From speaker?
    From headphones?
    From both?
    Tried another pair of headphones?
    - Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
    Try the following to rule out a software problem
    - Reset the iPod. Nothing will be lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup
    - Restore to factory settings/new iPod.
    - Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack or other hardware problem.

  • My 4th gen iPod won't turn on, just plays the shutting down screen forever

    I have a 4th gen ipod, 8gb, and it hasn't really given me problems until the past few days, it's been crashing constantly and freezing. Now it has shut down and when I turn it on it is just stuck on the shutting down screen. I've tried holding down home and power, it shuts off, then just turns right back on and does the same thing. I drained the battery, and it showed the normal screen for being dead, then when I plug it in, it starts up with the shut down screen again. Something similar happened to one of my friends so she just wrote it off as being "completely dead" and gave up. (But I don't want to just give it up because basically my only pictures of my cat that passed away are on it, and I don't have iCloud) Also, I thought maybe it was because my version was 5.1.1, I never updated because I didn't want the youtube app to be gone. Is there anything left I can try or is it completely done for?

    I had the exact same problem with my ipod and the way i got out of it was i connected it to my pc - mac works too.- then when it turn on i held only the power button for about 10-60 seconds until it finally shutoff then i basically put it in dfu mode ( if you don't already know what it is and how to do it i will explain that after) and my pc recconized it in dfu mode and after waiting about 5 min unplug from your pc or mac and if it doesnt already show the power screen on then turn it on and it should work if it just goes to recovery mode then repeat the steps for putting it in dfu mode just without pluging it in.
    Here's how to put it in DFU mode. First just hold the power and home screen botton for 10 seconds or until you see it flash. Next you let go of the HOME BOTTON ONLY while still holding the power botton down for a good 20-25 seconds then you can let go and your done!   *Note: if you have it plug in to a pc or mac you will also see something saying your pc/mac is recognizing your ipod in DFU mode.
    Hope it helps with your problem! (^∇^)

  • New 4th gen ipod not recognized by imac

    My new 4th gen nano is not recognized by my imac, when i plug it in the message comes up 'Inserted disk contains no files OSX can read. To continue with disk click ignore.' After clicking ignore the nano is not to be found. I have a G4 running OSX 10.3.9, is that my problem? Is there a fix or not, do i have to update to the latest OSX?
    Thank You. Slang3

    slang3 wrote:
    I have a G4 running OSX 10.3.9, is that my problem?
    Yes. Refer to the *Mac system requirements* of Apple - iPod nano - Technical Specifications (or on the back of the box the Nano came in) for the minimum OS & iTunes versions you will need.

  • 5th gen ipod won't connect to usb 3, is there a fix?

    I have an ipod video (5th gen), and it won't connect to my new asus laptop since it only has usb 3 ports (I don't care if it will charge or not, I have a dock), my question is whether it could potentially connect to my computer so I could sync it if I use a usb 2 hub or something similar. My ipod recently formatted itself when it forced a reset, so I have to get my music all back. Anyone know a fix to it? Thanks for any help you guys can give me, really driving me crazy not having music to listen to when I'm out...

    You did install the latest version of iTunes on your new computer, correct?  Installing iTunes is how the software needed for iPods to be recognized as iPod gets installed.  Otherwise, Windows sees it as a generic device.
    https://www.apple.com/itunes/
    If the iPod is recognized by Windows, but not iTunes, you should go through this trouble-shooting document.
    iPod: Appears in Windows but not in iTunes - Apple Support
    FYI - My 3rd gen iPod from 2003 works fine with the latest iTunes; there's no such thing as an iPod that is too old. 

  • New iPod won't connect to internet, it shows as trying to connect but nothing happens

    I have a brand new ipod touch 8gb and it found my network, I put in the password, but it won't connect. 
    Also won't give me the option to reenter password.
    The icon of the wheel spinning keeps spinning.
    what to do?

    go to settings->general->reset ->reset network settings and press yes
    at the same time turn off your router and after a minute turn it on
    ussually this solves the problem
    i hope i could help

  • Brand new ipod won't connect to internet, shows wifi connected

    I set up a virtual router plus program on my computer to turn our wired connection into a wifi hotspot so my daughter could use her ipod in the app store but it won't connect to the internet at all. Wifi signal is on, in settings it says its connected, but when attempts at loading anything occur, nothing loads. Iphone works on the ad hoc network, won't be able to get to a wifi spot for her to surf around with for a while

    Does the iOS device connect to other networks?
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                 
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router (or what yo are connecting to)
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar

  • New 4th Gen. iPod Nano 16GB. Plugged in for the first time. PLEASE READ!

    I got the new 4th generation for christmas and i plugged it in and something pops up about registering and i clicked later.
    and then it tells me that I have to Read and agree to the software.
    So I read through all of that and at the end, there is a box you can check to say that you have read and agreed. I did that, but then you have to click a button to confirm/continue im guessing. Well, my problem is, that my computer screen is too small for me to see the button, in other words, I cant confirm/continue and am stuck there, I cant do anything else with the ipod with out continuing this step. I have tried to Maxamize the screen and dragging over. nothing seems to work.
    Is there any other day to agree and confirm to this? If there isn't, is there a way that I can get to the confirm/continue button?
    I really need to use my iPod.
    I Have windows Xp.
    PLEASE REPLY.
    my iPod is important.
    I have tried changing my screen resolution.

    you have a Windows computer -- that's the problem.
    it would work just fine on a Mac.

  • Does the new 4th gen ipod touch come with a protective case?

    Also, does it include any other accessories, like a screen protector?

    No, it does not come with a case or a screen protector. Not from Apple, anyway. There may be a store somewhere that is offering them as a combo...you know...buy an iPod Touch and we'll throw in this screen protector and a case for free. Or for some price. In fact, I have been searching the web for a case for my iPod Touch 4th generation. There are many, many cases and things for the first, second and third generation iPod Touchs, but nothing for the 4th generation. It is too new. Not Apple's fault. It only came out a few weeks ago. Companies will be selling cases for them soon, I'm sure. I purchased a case for the iPhone 4th generation. The two 4th generation units (iPod Touch and iPhone) are very, very close in size. The only difference is the height. I can tell you that the case does not quite fit. The iPod Touch slides a bit inside the case. Depending on what kind of case you want to buy, it might not matter.
    As for the protective screens, yes they are for sale for the 4th generation iPod Touch. Do a search on the web (Google, Bing, Yahoo, whatever) and you will find them. I purchased some from Amazon.com. They have not come yet. In fact, I just received notification that they were shipped today. But these protective screens are just for the 4th generation iPod Touch--they have holes where the camera and the power button are. I can't tell you how good they are yet. They were 3 for about ten dollars. I could have purchased less screens, but the price per screen was higher, obviously.
    Good luck, have fun and enjoy your 4th generation iPod Touch!
    Tim

  • My daughter's iPod won't connect to internet.

    Sorry I know many people have probably asked this, but I still don't get it!  I really don't know what to put in the VPN section and it is very confusing.  I know that the pssword we're entering is correct because we've entered it so many times now, I know it by heart!  Also,  it won't connect to the open network.  We have tried the whole turn off wifi, turn off iPod and any others we could find, but we still can't connect.  Please help!  I have schoolwork so she can't use the computer to play games.  It makes me feel bad because she just got it for Christmas and this just happened out of the blue.  She said she turned it on one day and it just wouldn't connect to the internet.  The day before, she said, all she did was play a game, that doesn't need wifi, and has had since when she first got it.  This is aggrivating!

    Try:                  
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • Ipod won't connect to internet but says its on wifi

    Okay so I gave up my iPod for lent and of course as soon as I get it, it has problems. My iPod says it's connected to the network but any and every time I use Facebook or google or really anything with internet and it won't connect. It says its not connected to the internet. I've tried factoryr restoring and it wont work . Yeah I just checked and it said the internet connection appears to be offline. Help?!

    - Try powering off and then back on the router
    - Try resetting your iPod:
    Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    -Try resetting network settings: Settings>General>Reset>Reset Network Settings.

Maybe you are looking for