New 5c charging dock not working!

Got a charging dock for my 5c and it does not work.  Called Apple they sent a new one and it does not work either?  I am using the lightning cable provide with phone.  Ear buds do not work either through the dock.  What am i missing?

Probably a problem with the install, Iphones are not meant to be user serviceable, and it voids all future support from Apple.
and unfortunately, you have no one to blame but yourself.
Sorry, Good luck.

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