New 80GB ipod - red cross with support website

Hi
I was connecting my new ipod (only 3 weeks old) to my macbook leopard when suddenly a red cross symbol came up on the screen with the address of the mac support website at the bottom. I went to the website and it suggested I put it in disk mode. The apple sign came up as described - but straight after I toggled the hold button not roughly six seconds after holding the select and menu button as it suggested. Next when I tried to switch 'immediately' to the select and play button, it returns to the red cross with the web address - not to the disk mode screen.
I have tried holding them down for different lengths of time, swapping quicker and faster etc but no change. If I repeat holding the select and menu buttons then the apple symbol goes away momentarily and comes back.
Im on holiday at the moment - so if theres nothing to do but send it off to be fixed then it means Im without my ipod for the long traveling hours - the reason I bought it when I did - only 3 weeks ago - I hadnt expected it to break so soon. I also have a macbook and before that had an ibook and they both had early problems. I am always conflicted with apple - they make the best most advanced and creative products but they are always flawed and undurable - quick to break and succumb to errors. I am starting to think that I may just slum it out with pc in future - it may be better in the long term.
Ironically enough Im not even sure if I kept the HMV receipt at home = I really should have learned after past experiences with apple products. If anyone could save me the hassle and money of paying for repair (if I cant find the proof of purchase) by suggesting another way to fix it for the rest of my journey - I would really appreciate it!
THANKS :)*

Ok researched online and managed to get it in Diagnostics mode.
Ran a test on HDD Specs and HD Smart Data - both resulted in "Error! Diag Halt" flashing across the bottom of the screen.

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Did a search on te forums for red dot : Re: cogs of death
Options
on 19-10-2011 19h14
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yesterday my ipod 80gb classic stop playing music, after restart it shows apple logo and then red cross sign -> apple.com/support
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denis

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Re-post your comments on Apple's Product Feedback website.

New 80GB ipod - red cross with support website

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