NEW 9320! CURVE HANGS ...!DURING INCOMING CALLS! NO BUTTON WORKS! PLS HELP ME

   Recently, i was purchased New 9320. I am very much fedup with this new 9320The phone completely hangs during my incoming calls , no button works & nothing happens. . Each and every time I’ve to remove the battery & reboot 4 to 5 times.
This happened once when it was in the holster too ,said “keypad locked” and nothing except the power off button worked (the power off button did nothing to help though)
    This is frustrating ,especially for a first time Blackberry user like me
   Is it a software problem with the 7.1 OS or something else? Please any one help me.

That is what I am doing right now, but thats a short term solution. It happens 7-10 times a day. Have to do this exercise again and again.
Is not there a permanent solution for this problem ?
Thanks

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OS: 6.0 Bundle 2475 (v6.0.0.546)
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NEW 9320! CURVE HANGS ...!DURING INCOMING CALLS! NO BUTTON WORKS! PLS HELP ME

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