New A2109 power issue and what I've learned so far

Question

Hello all,
The battery was low on my new A2109 last night so I turned it off and put it on the charger overnight.  However now it seems to be bricked......will not power on, cannot be see on computer either when connected.  I tried all the tips and tricks that I could find on the forums, to no avail.....no power, no boot, nothing.  Tried another charger....nothing.
So I called the Lenovo support number and spoke with someone that I could barely understand, who went down the mandatory checklist to try all of the things that I had already tried.....still bricked.  She told me I could send it in to the factory for repair.
Now then contrast this with the 4 Kindle Fires that my family owns (4.......I am the contrarion and found the Lenovo on sale so I decided to try it out)  Anyway, one Kindle fire had this happen.......my daughter dropped it and broke the screen.  She called Amazon and they sent her a new one, mind you.....she dropped it and told them that she dropped it.  They said no problem, we will send you a new one....just be sure to send the old one back within 30 days, which we did.
Another Kindle Fire, just died after several months.  Called Amazon and they said, no problem we'll send you a new one.....two days later it arrived and I used the box to send the defective one back to them in.
I should have stuck with the great service from Amazon (lesson learned) .....anyway, now I will attempt to return the A2109 to the store where I bought it next week and get my money back to buy the 8.9" Kindle Fire.  Barring that, I suppose I will have to return the Lenovo to the factory and wait the weeks for it to come back eating crow all the while.......  I've eaten my share before....just never developed a taste for it.
It just seems that someone should know my experiences and act accordingly if this post shows up to prospective Lenovo buyers through Google searches AND I just needed to voice my frustrations a bit.
To everyone a great and blessed 2013 and thanks for all your informative posts that I found while searching for ways to fix my device.
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Answer 1

Was frustrated when I posted this last night so I thought I might add a short review and addendum about what I did like about the A2109 for the seven days that it worked, as well as a few places it seemed to fall short:
Loved the GPS feature, as well as the fact that I could add a memory card, also the HDMI was a great feature.  The overall size was perfect if a tad heavy but I will take that any day over light and plastic.
Not being able to remove factory Apps was inconvenient, however I understand that I could have rooted it and performed that task later. .......... Also had a strange screen flicker that was a bit annoying.
Brightness, battery life, ease of use....all excellent.
Also, I'm sure there are tons of users out there who are experiencing no problems and the device is performing flawlessly for them.  In fact while my own problems are not enjoyable, they are hardly a surprise, I have had problems with devices before......that's why customer service is so important.