New Account - "email address already in use?"

I signed up for an account, sent my wife a file via email to see if she was interested. Great, now she is and wants her own account. So, I try to sign her up but I get a message saying her email is already in use. This is not possible, or highly unlikely. Would my sending her an email automatically register her email account? How do I get her an account with her email? Help.

Hi,
I'm sorry for any confusion. Please share with us the email address you wish to sign up and we'll get her set up! FYI if she ever signed up for anything at all with Adobe we'd have her email in the system - it's not related to your sending her an email.
Best,
Michelle

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