New account keeps previous user's address
We have a new employee who has inherited a Mac Pro from another employee. We deleted the previous employee's user account and set up new email for the new guy.
This is mail 3.6, IMAP with gmail servers.
The problem is, when he sends an email to me (or anyone) the 'from' part of the message has his name, but the PREVIOUS users email address.
All settings and configs appear correct. Mail works fine. His mail.app does not retain sent messages, although they are in the sent folder on the server.
I've tried deleting preferences, to no avail. Anyone have a clue where Mail is pulling in the old address from?!
With a Gmail account, if using the Gmail SMTP, the From address will that which is used to Authenticate the SMTP. Check Mail Preferences/Accounts/Account Information, where you click on the arrows beside the name of the SMTP, select Edit Server List, and then check the info under the Advanced tab.
The Gmail SMTP will alter the From address, no matter what other preferences are changed, based upon this authentication. What do you observe?
Ernie
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I have had an account for some time. I tried to log on yesterday to be told my credetials were wrong. I tried to reset my password but get 'your session timed out' message after less than 30 seconds! (happened 4 times). I then tried to access my account with my e-mail address. I am tols that there is no account with thaqt e-mail address, but if I try to create a new account with my e-mail address, I am told that address is already in use. To get to this community page I have had to create a new account with a new gmail address. I want to get to my main account as I have credit on that one. Please help?
gerryfrom hatfield.Hello gerryfromhatfield,
There is a process, an article about how to find your apple id and get access to it. It is named Apple ID: Finding your Apple ID found here: http://support.apple.com/kb/HT5625?viewlocale=en_US
You start at the top, and work your way down.
If you can't remember your Apple ID, you can find it by using the password retrieval process at My Apple ID. Follow these steps to recover your Apple ID name:
Go to My Apple ID and click "Find your Apple ID."
Complete all the required fields that might be associated with your Apple ID.
Note: If multiple email addresses have an Apple ID, select your current or most recently used email address.
All the best,
Sterling -
I have an OS X 10.6.8 and have had problems with my mail. I have changed my account settings with my mail provider, but they suggest I now delete my account and add a new account with the same email address. Will this delete my email history? Can anyone please advise?
I have the same problem as the emails go to my iCloud account that I cannot access!!! I cannot answer the security questions as someone else must have set up my iCloud account. Nothing seems to work. It would be great if someone has some ideas as what can be done to recover the situation?
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Loading iPod songs on new computer with previous users
I recently purchased a new iPod Nano and I am attempting to load my songs from a previous iPod onto a new computer (Mac) that is being used by another user (with their songs). My previous songs were loaded from an old computer that does not work anymore. I would simply like to load my songs on a new computer (which has a previous user) without syncing to their songs. I would then like to load my new iPod Nano with my songs from the old iPod.
Any help is much appreciated!If you are going to be sharing the computer it would probably be simpler to set up a second Mac UserID on the computer and transfer your iPod music to iTunes within that ID rather than copy it into someone else's iTunes library. Different accounts by definition would give you completely separate libraries. Each account has it's own iTunes folder, Library and iTunes Music folder and you load it with CDs etc just as you did with your original one.
There are a number of third party utilities that you can use to retrieve music files and playlists from your iPod. I use Senuti but have a look at the web pages and documentation for the others too, you'll find that they have varying degrees of functionality and some will transfer movies, videos, photos and games as well. This is just a small selection of what's available, you can read reviews and comparisons of some of them here:
Wired News - Rescue Your Stranded Tunes
Comparison of iPod managers
Senuti Mac Only (iPod Touch & iPhone compatible)
PodView Mac Only
PodWorks Mac Only
iPodDisk PPC Mac Only (experimental version available for Intel Macs)
TuneAid Mac only (iPhone and iPod Touch compatible)
iPodRip Mac & Windows
YamiPod Mac & Windows
iPod Music Liberator Mac & Windows
iGadget Mac & Windows (iPhone and iPod Touch compatible)
Floola Mac & Windows
Music Rescue Mac & Windows (iPhone and iPod Touch compatible)
iRepo Mac & Windows (iPhone and iPod Touch compatible)
iPod Access Mac & Windows (iPhone and iPod Touch compatible)
TouchCopy Mac & Windows (iPhone and iPod Touch compatible)
If you have any iTunes Music Store purchases the transfer of purchased content only from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer
There's also a manual method of copying songs from your iPod to a Mac or PC. The procedure is a bit involved and won't recover playlists but if you're interested it's available on page 2 at this link: Copying Content from your iPod to your Computer - The Definitive Guide
I would also advise that you get yourself an external hard drive and back your stuff up, relying on an iPod as your sole backup is not a good idea and external drives are comparatively inexpensive these days, you can get loads of storage for a reasonable outlay: Back up your iTunes library by copying to an external hard drive -
When I go through the process of retrieving my password the system says it has sent an email to address to which the account is associated but that is not happening. The information (birth date & secret hint) associated with the account also don't agree with the correct info
Hi Stillme,
You cannot transfer purchases from one Apple ID to another. You need to go into the old Apple ID and change it to the new email address instead of using a new Apple ID altogether.
Apple - My Apple ID
If you can't remember the password to the old ID, then click on Reset your Password, and answer the Security Questions. If you can't remember the Security Questions, contact iTunes Support and have them reset:
APPLE ID SECURITY CONTACT NUMBERS
Once you get into your old account, Edit the Apple ID to your new email address. Before you will be able to do that you are going to have to change the email address on the new Apple ID to something else.
Cheers,
GB -
Pen Tool, add new point keeps previous point selected?
This has bugged me immensely ever since the new versions of inDesign adopted this habit, is there a work-around?
Say I want to make a customly shaped frame around a photo that's imported in the standard rectangle shape and I don't want it to be a circle, rounded rectangle, or polygon that I can simply "convert shape" to. I could try editing the path with the pencil tool but typically that will create 100+ anchor points of vector disaster.
What I used to do in CS2, CS3, CS4 is grab the handy pen tool, add a point and move it where I want with the direct selection tool by simply holding CMD (ctrl).
But now, (not sure if it started in CS5, CS5.5, or CS6) when I add a new point it keeps the previous points selected. Rubbish, now I can't move the new point where I want it without moving the previous however many I created. And there's no simple 1-click method of only selecting the point I just made (that I know of). Re-clicking with the direct selection tool does nothing and clicking other selected points does not deselect them.
So in order to move the point I just made, by itself, I have to deselect all points then reselect the point I want to move, which is really tricky if it's under other objects.
Does anyone know how to have ONLY the new point selected when I add a point? Or even have no points selected so I can easily CMD+click the ones I want to move?It looks like what is needed is some way to deselect all the points on a selected object, while keeping the object itself selected.
Using the built-in InDesign tools, the way to do that would seem to be: switch to the direct selection white arrow tool (by pressing CMD) as you have been doing. Click anywhere on the path of the object. This clears all selected points while keeping the object selected. Now release CMD to get back to the Pen tool, and add your point.
If this is too fiddly (it can be tricky to click on the path itself, although the white arrow changes subtely to show you that you're over the path), you can alternatively use the following one line script:
try {app.selection[0].select()}catch(_){};
This does the same thing: It deselects all selected points on the current page item.
To use, copy this line to a text editor. Save with the extension .jsx and place in your InDesign scripts folder. You can then assign a keyboard shortcut to the script, so that it should be very easy to deselect all the points. -
HT201320 For new account what is user name?
I cut seam to be able to set up a new mail account
What is host name? And what is user name?You get the host, incoming mail server, outgoing mail server, user name and password from your email provider. Do you have an email account already? If so contact them for the proper information.
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What I need to do?
Hi,
Reading between the line I think you are trying to Register for an @Mac.com name.
You NEED another email address to do this.
However it needs to be one that is not already associated with any Apple ID already (You can't create an Apple ID using another Apple ID)
Secondly due to a restriction at the AIm Server End (it will be a Vlaid AIM Screen Name) the password has to be 16 characters or less.
If you register at AIM they ask for another email (aimed at Password recovery and confirmation email) but it is not Hard Linked like the @mac.com one.
Obviously an @Me.com name is also a Valid AIM name but again the password needs to be 16 characters or less.
ANy other Apple ID will not be a Valid AIM scree Name unless you register it.
It may work in iChat if it is a Googlemail ID (As a GoogleTalk ID) - you have to enable Talk on your Google Account settings, at Google.
9:58 PM Saturday; October 8, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb( 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously -
OSX Lion Mail - email account appending previous user's mail in "mailto:" section
So here is the issue I'm runing into.
I recently bought a MBA for my gf and she likes it. I decided to set up everything in the beginning and download critical updates and this made me use my AppleID to sign in. I was trying to make sure that the Macbook mail app was working fine, so I used my gmail account to test it out.
Prior to handing the macbook air to her, I made sure I took out all my account information from the Mail settings.
Months later I started receiving reply emails that was intended to go to her.
Upon checking the mail receipt, it seems like my gmail account got appended to her "mailto:" part of the mail. Obviously when her contacts reply to her, it would use the email in the mailto: part the email arrives at my inbox, not hers.
I thought this was just a one time occurence, but now its happening all the time and we're getting annoyed.
We checked through all possible settings and sub settings in the Mail application and found 0 trace of my gmail account.
So here is the list of my questions:
How do I fix this?
If there is no fix, is it possible to reset the mail application back to its initial configuration?
I'm trying to find ways to fix this without formating the whole box.
The mail app is the native OSX Lion app, fyi.
Thanks in advance!Check the setting (See red arrows) in this pane of Mail's Preferences.
Make sure the right account is shown.
You can see my setting here. You may want have hers more specific. -
Can my daughter open a new account when her Ipod had been associated with my Itunes account?
Hi,
I just upgraded to an Iphone 4, from old phone. My daughter's Ipod 4 had been sunk to my ITunes account that I used to have on old Ipod. Now that I upgraded phone, it required me to use a different accound address from the old one that was taken over by my daughter's Ipod. Now, she can no longer access Itunes store on her iPOD. I tried to have her open a new account with her own email address attached to it. She couldn't use the ITunes card we bought, on it.........and fears losing all her tunes?
Anyone ever separate two accounts in same house?
DebraHi DebraTruskinoff,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Cheers,
- Judy -
Remove Google Talk ID from iChat new account box
Hello,
I recently set up an iChat account with a private email account just to test the software, but I want to delete the account. I have gone into the menu under preferences and deleted the account within iChat. However, whenever I open iChat again, the dialog box to start up a new account still shows my email address under the Google Talk option. As this is a private email address, I don't want this to display when I open iChat. I have deleted the entry from the keychain access, which helped to get rid of the password, but did not get rid of the ID being stored someplace. I have also deleted all of the preference files for ichat from my library folder, as well as everything from the ichat folder under Library/Caches. However, when I start up ichat again, this email still is being stored and pops up in the account setup window.
Can someone please help me figure out where this information is being stored and how to delete it? I have tried setting up a new google talk account, trying to replace it. The new account gets set up, but once I delete it and open ichat again, the original unwanted id is still there.
Thank you very much for any assistance!Hi,
IF you were starting with the Start Up Screens for iChat you an enter any Info in the AIM (@mac.com/Mobileme options) or Jabber/Google Screens as required as you go.
Those are then seen in iChat > Preferences >Accounts.
Deleting an Accounts/Screen Name here leave the ID used in the Keychain
Deleting the .plist for iChat (Namely com.apple.ichat.AIM.plist) does not stop iChat calling back that info from the Keychain ----- IF ------- you also happen to delete com.apple.ichat.plist at the same time (Forces the Start Up screens to Re-appear) at which point any Keychain info is "recovered".
Solution.
Go to the Applications/Utilities folder and Launch Keychain Access.
Go to the Password section.
Find the relevant entry and double click it.
This will open an Info window for this item
You can click the show Password box and then fill in the Allow Dialogue box to see it.
You can delete just the password.
You could delete the whole entry.
You can use the Access Control Tab to limit it to the app that should use the info. (i.e Mail if it is an email)
As a standard action deleting the account in iChat and then the Keychain references for the password should be enough with then restarting iChat
The first rewrites the iChat .plists that hold any info.
The restart of iChat cannot then access the Keychain info as it does not exist (the account is not in iChat to even ask for it).
One more possible to check.
Certain Email Addresses are also iChat Valid Names.
The Address Book will be read and @mac.com And MobileMe names, as they are Valid AIM names will be placed in the Start Up Screens even if they are not placed in the AIM name spot for IM names in the Card when you start up iChat for the "First Time" (First time includes the double com.apple.ichat.AIM.plist with com.apple.ichat.plist deletions and restart)
<
11:02 PM Thursday; August 11, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb( 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously -
how can I delete my previous iCloud email address. It is no longer in use. I have created new Apple id. And it is verified but I cannot merge it with iCloud Since it is asking me to type password.
If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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Hi,
Just wondering how I can create a new account and password?
I've bought a second hand iMac from a dealer who hasn't fully erased the previous owner's user name and password. Therefore , I can't update or install any new password or update to Mountain Lion...
There is also no installation disc, so I don't seem to be able to reset the password that way.
I've just gone into the dos text :/root and wondered what I can do to create a new account and password without having to reinstall Snow Leopard?
Any help would be greatly appreciated.
Thanks.
SteveFollow the steps in this article. Be sure to enter the commands exactly as written, paying attention to case and spaces, or lack thereof.
http://www.hackmac.org/tutorials/how-to-create-a-new-administrator-account/ -
Every time I try to use my sync account, it informs me that "Sync encountered an error while connecting: Incorrect account name or password. Please try again." I tried changing my password. I even made a new account. It still does the same thing.
If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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i m a new user plz give me icloud account bt previous owner she dead and i dont know about this information this phone. plz Help me icloud account as early as possible
Apple is not here and will NOT give you the information. Contact the relatives of the "dead" owner.
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