New account number not online, can only see old account

I moved and my old account was closed out and a new account # opened. When I login, I can only see the old account which ended months ago. If I try to register again, when I type the acct # and my zip code it says its aleady registered. I can't view bills or make payments on my new account #. I've done 2 live chats, emails, and 3 phone calls (last one ending in me getting put on hold and then dropped from the call). Incredibly frustrating! How am I supposed to pay my bill if I can't even see it?

Hello richstrayer
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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New account number not online, can only see old account

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