New AEBS installed, Vonage initially worked fine, but now is not.
I recently upgraded my home network, ditching the Linksys WRT54G router I had in favor of a new Airport Extreme Base Station. everything has been working fine, but all of a sudden I noticed that my Vonage adapter wasn't connected and was spitting out error 001.
The Vonage adapter is plugged into a 10/100 hub that's uplinked to one of the LAN ports on the AEBS (I know it's a waste, but nothing on that segment is gigabit capable…)
I launched into full troubleshooting mode, and determined that the cabling, hub and AEBS are all functioning perfectly. I also don't think that it could be a port forwarding issue, since several days passed between the time I swapped in the AEBS and the time when the Vonage adapter stopped working. In that time, several incoming and outgoing calls took place over the Vonage line and all was fine.
On a whim, I connected the Vonage adapter to a laptop and set it up with a static IP and attempted to configure port forwarding to it in the AEBS, but there was no change. Incidentally, with the static IP on the Vonage adapter, I was able to ping it from other computers on the network, but it still isn't able to download it's config from the outside world.
Vonage tech support has been willing to help, but unable to tell me anything useful thus far.
My question is, is anyone here using such a setup, and if so have you seen any issues like this? I'm really thinking that the adapter has given up the ghost, but I don't know.
To help you with your troubleshooting you should visit https://forums.vonage.com/
I had Vonage. Initially it worked then I had tremendous voice dropouts. After weeks of troubleshooting with Vonage (they rolled back firmware in their adapter) it worked... for about 6 months. Then the same problem reappeared. Troubleshooting with Vonage could not solve the issue this time. Since I had to have phone service, I cancelled Vonage and went to ITP. Unfortunately Vonage stuck me with cancellation fees even though their service would not work for me.
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