New Airport Extreme, Green Light, No Internet

Trying to get wifi connection so my mom can use her new ipad I bought her for Christmas and so guests can use wifi when they visit. I connected this new airport extreme 802.11n Wi_Fi to their comcast modem. After connecting get green light on airport extreme but now no internet connection on mac desktop computer. Have tried resetting modem, powering off airport and computer... still no internet. Internet works fine using comcast modem but does not connect to internet at all with airport extreme. Help. Extremely frustrated and ready to return this airport extreme.

Welcome to the discussion area!
It's likely not the AirPort Extreme that is causing your issue. It is the cable modem.
Perhaps you were not aware that a cable modem must be completely reset whenever there is a change in the device that the modem is connected to? Your ISP should have made this clear to you. A good reset often takes 30 minutes or more.
Push the reset button on the modem
Power off the modem for 30 minutes
Pull the battery if it's easily accessible
Power down the AirPort Extreme and your computers
After the wait period, power up the modem first and let it run for 3-4 minutes by itself.
Then power up the AirPort Extreme the same way
Then power up your other devices the same way
Please post back on your results.
Message was edited by: Bob Timmons
Message was edited by: Bob Timmons

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Airport Extreme - green light, but no internet

I've been using my airport extreme for 2 years, connected to an Alcatel-Lucent modem.
A couple of months ago I bought 2 airport express devices and cabled them to the extreme in bridge mode, working just fine.
After a 2-week trip I returned home and I found that all the devices showed a green light in the Airport Utility, but the internet was orange.
I could connect myself to the network, play music in my airplay sound system, but couldn't surf the web or use my apple tv.
Now internet is changing from green to orange every 5 minutes.
I tried everything that I have read in different forums, but with bad results.
Any other suggestion?
Thank you very much.

I tried working on my computer with a wired connection from the modem itself and it works perfectly.
If you mean that you have the computer connected directly to the modem and things work OK, then leave things "as is" for at least a few hours.....longer would be better....and report on your results at that time.
Then, we will do the next check.

Brand New Airport Express-Green Light Wireless, Dead Green Wired

I just bought a brand-new airport express device. I have a cable modem connected to a dual band AirPort Extreme base station in my basement. My house is wired with Cat5 Ethernet cable. In a far bedroom, I am replacing an airport express-N (previous model) that was hard-wired to the Extreme. Always worked perfectly in extending and supplying 2.4ghz band wifi to that part of the house. I bought the brand-new AirPort Express to utilize the dual band bridge.
After many hours of trying, this new airport express will only work properly if I do not plug in the Ethernet cable. It seems to be performing well, but i was under the impression that an ethernet cable should be used to physically connect the AirPort devices each other.
Currently, in this wireless setup, I do have both bands available. I feel that if I used the cable, I would have much stronger better signal.
Interestingly, when I do ether-connect the airport devices together. My AirPort Utility looses all of my AirPort devices and shows (with a yellow dot) that my Internet (modem) is not available. At the same time, all of my AirPort devices continue to show a green light. I am unable to connect anything with any of my wireless devices.
Also, when everything seems to be working fine, my AirPort Utility does depict the wireless set up with a dashed line between the two AirPort devices representing that it is wireless connection.
With my last AirPort Express, a wireless set did extend the range, but only while slowing everything down. An ethernet cable, when introduced, made everything work perfectly, during which time the AirPort Utility depicted that setup with all solid line indicating wired connectivity.
I would appreciate any feedback from anyone who might be able to tell me why when I introducing ethernet to the new AirPort Express, it takes down the entire wireless network.
Hi, of course, try all of the normal troubleshooting suggestions. I recycled all devices I have rebooted everything.

It's always a good idea to do a complete power recycle when switching out network components ...
Try the following, in order, checking for Internet access after each step, until resolved:
1. If the modem has a reset switch, use it to reset the modem. Wait at least 5-10 minutes for the modem to initialize.
2. Remove power from the modem. If it has a backup battery, remove this as well. Wait 5-10 minutes. Replace the battery, and add power back to the modem.
3. Perform a complete power recycle of your network components as follows:
Modem/Router Power Recycling - Quick
o Power-off the modem, 802.11n AirPort Extreme Base Station (AEBSn), & computer(s); Wait at least 5 minutes.
o Power-on the modem; Wait at least 5 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.
Modem/Router Power ReCycling - Full
o Power-off the modem, AEBSn, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
o Power-on the modem; Wait at least 15 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
4. Contact your ISP to have them perform a "modem reset."

AirPort Extreme / Green Light ON / Can't see it on network

My Setting
Airport Extreme 802.11n Wi-Fi (4th Gen) and Motorola Surfboad Model SB6120 with Comcast service
Solid Green Light is ON / Internet is working with LAN line connection on Airport Extreme.
Problem
I can not see it from wireless.
Attempts
Scan with Airport Utitity from my MacBook Pro
Scan with Airport Utility from iPhone 4
Scan with other PCs.....

Your problem might stem from having your Airport create a "private" or "hidden" network or by having turned off the wireless functionality of the AE.
If you think you might have setup a private network, but don't know the name, or turned off the wireless, you can:
- connect your MBP by ethernet cable; then,
- adjust the WiFi settings to enable wireless clients; or
- adjust the Wireless security to disable a hidden or private network.
If all else fails, perform a hard factory reset by holding down the physical reset button in the back of the AE with a paperclip, and redo the setup.
Good Luck.

Airport Extreme green light but can't see the wifi network

Hello, coming back from the holidays I can't see my Wifi network anymore (From PS3, Phone, Computers ..etc.). My airport has a greenlight and the internet is working fine if my computer is connected with an Ethernet cable. I re-did the configuration many times and I did a hard reset of both my modem and the airport. It is not setted to a hidden connection. All the settings are basic like before. The only difference is that I did the update to 7.6.4.

I think you were right, my airport was broken and I noticed that at the end of the configuration process where there's a green checkmark it was written in the bottom that a wifi device wasn't working properly. Nothing could be done to make it work though.
I bought a new Airport Express now but I still have a major problem. I was able to configure it through wifi with my iMac without any problem and now it is connected to the internet via wifi perfectly but i STILL can't see the network with either my Android phone or my PS3 console !?
- Brand new airport express
- configured to "create a wifi network" with a WPA2 password using the simple steps of the airport utility
- Airport Utility 5.6.1
I did reset the airport express a few times with the utility and by removing the power cord. I also did reset my iMac and I can still connect to the wifi just fine with it.

WHy won't my new Airport Extreme connect to the Internet?

I can connect no problem using direct LAN cable, but when I try setting up the AirPort, it doesn't work. Green light is on and everything, just fails to connect to the Internet. Very frustrating. My ethernet uses PPPoE, so I tried setting that up in the AirPort, but it won't work then either......Network Diagnostics keeps getting me to the "Internet failed" stage if I try using DHCP, or only to "Network Settings failed" if I try using PPPoE (even though my direct LAN cable works fine on the same settings! Grrrrrr!) Any help would be greatly appreciated!

Hi Stress Test:
Thanks very much for the reply. I've actually sorted out the problem since posting - just a few minutes ago. I reset the AirPort and reconfigured everything in manual mode with the ethernet cord from my computer connected to the AirPort. I then disconnected the ethernet cord, rebooted the modem and AirPort, did a bit more troubleshooting and suddenly I was connected to the Internet! Still not sure exactly what I did that fixed the problem, but everything is working ok now.
Regards,
John

BRAND NEW Airport Extreme Wont Connect to Internet

I'm trying to set up my AEBS and I run the wizard and everything checks out ok, then when the router restarts it says that I do not have a valid IP address and that it is looking for my PPPoE host.
I connect directly to my DSL modem via the Ethernet cable that WAS in my WAN port and it works fine, so I know my modem is fine.
Any suggestions?

Try changing from PPoE to "Ethernet" set Configure IPv4 to "DHCP"
This is done in AirPort Utility (manual setup)>Internet
Powerbook G4, MacBook Pro, Mac G5, Mac G4, Mac Mini Mac OS X (10.4.8)

I have a new Airport Extreme and an old airport express. I am getting an amber light on the new Extreme and a green light on the Express. I have internet no problem but the status light is blinking amber

I have a new Airport Extreme and and old airport express. I am getting an amber status light on the Extreme and a green light on the Express. The Extreme is blinking amber all the time.
I have internet and everything seems to be working.
I have reset and pulled the power cord on both the extreme and the internet block
How do I make it Green?

If things seem to be working OK, but the amber light is flashing......the AirPort Extreme has a message for you. To see what that might be......
Open Macintosh HD > Applications > Utilities > AirPort Utility
Click on the AirPort Extreme icon
Click on the amber dot in the small window
It might be a message that a firmware update is available for your AirPort Extreme.

√using successfully airport express for internet/ when hooking up new airport extreme light glows green, but does NOT appear in devices seen????airport wifi devices

using sucessfully airport express for internet
when hooking up new airport extreme light glows green, but does NOT appear in devices sesn in 5.6 airport wifi devices
wanting to use extreme at base and express in another part of the house

How is the express getting internet? What modem is it plugged into?
How is the extreme setup? New extreme cannot be setup with 5.6 utility.. you must use latest 6.3. Which also means you cannot setup from computer using less than Lion .. or you must use iOS with latest utility but it has limited configuration cf the computer version.
IPv6 is also needed.. turn on local link.

No Green Light with new AirPort Extreme 802.11n

Bought new AirPort Extreme 802.11n today. DSL works fine with LINKSYS router but only get blinking Amber light with new APE. I am using 10.3.9 so can not use Utility CD as it requires 10.4. Do I have to upgrade system to 10.4 to get APE to work.

Thanks for help. I upgraded to OS X as you all suggested and was able to use AirPort Extreme utility to access web and get the green light. I had to determine how I was connected to internet by DSL provider (PPOE) and needed to insert my mail ID (e-mail address) and my mail password. I was able to verify the PPOE connection by imputting the IP address of the Linksys connection on my browser and going to their web page.
It took me a while but Apple support was available as it was a new purchase and they talked me thru.
JDB

Seagate Backup Plus 3 HFS formatted drive when plugged in to new Airport Extreme causes it to shut off and shows constant amber light. Please help.

I just purchased a new 3tb Seagate Backup Plus 3 to attach to my new Airport Extreme. When I plug the Seagate's USB in to the AE, the drive starts spinning, clicks and then the AE light turns amber and the wifi connection is lost. After I unplug the HDD the signal comes back and the AE light turns green. I have even tried using 3 partitions on the drive to see if that would work. I have a 1tb portable drive that has worked on the AE but this new drive doesn't. I have formatted both drives with Macdrive 9 pro and only the portable drive has worked. I've tried everything I could find on the internet to resolve this. I hope someone out there can help.

When it blinks amber, use the airport utility to peek at the status to see what error it's telling you. I'm guessing you MAY need to use a powered hub...

New Airport Extreme: no LAN lights, base station not found

I just brought home a new Airport Extreme base station 802.11n to replace a Linksys router which I used without too much trouble (it used to boot me off occasionally, which was annoying). I want to connect to my DSL internet using an ethernet cable. There's also a PC and a Mac in the house that are wireless. However, the Airport Utility doesn't see the AEBS, I've got the classic flashing amber light, and at the back, the WAN light shows a connection to my DSL modem, but I've got no lights on my LAN ports. (I have seen them light up very briefly but they never stay on.)
I've tried resetting the modem and the base station countless times. I've reconfigured using different ethernet cables. I've disconnected the base station for over 30 minutes before powering up again. I can get a connection when I connect my modem directly to the mini. I've tried using different LAN ports to connect the base station to the computer.
What should I try next? It's a really simple setup, and all I'm trying to do is to connect to the internet.
Thanks for any suggestions.

I know you have tried a series of resets, but please try the following with your Mac Mini connected directly, using an Ethernet cable, to one of the LAN ports of your 802.11n AirPort Extreme Base Station (AEBSn), and the AEBSn's WAN port connected (via Ethernet) to the DSL modem.
Try the following, in order, until the Mac Mini is able to access the Internet:
1. If the modem has a reset switch, use it to reset the modem. Wait at least 5-10 minutes for the modem to initialize.
2. Remove power from the modem. If it has a backup battery, remove this as well. Wait 5-10 minutes. Replace the battery, and add power back to the modem.
3. Perform a complete power recycle of your network components as follows:
Modem/Router Power Recycling - Quick
o Power-off the modem, AEBSn, & computer(s); Wait at least 5 minutes.
o Power-on the modem; Wait at least 5 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.
Modem/Router Power ReCycling - Full
o Power-off the modem, AEBSn, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
o Power-on the modem; Wait at least 15 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
4. Contact your ISP to have them perform a "modem reset."

Airport Express Green Light - Can't Get To Internet

Hello.
I'm staying at a friends cottage. Their internet works fine (I can connect via ethernet to the internet). I can get the wireless network to work fine using Airport Express (green light on AX, shows network signal in menu bar).
When I try and connect to the internet via AX it fails.
I am using WPA2 Personal for the password.
Am I missing something simple?
Thanks in advance.
Hello... I tried to find this before I asked, but I couldn't narrow the search enough to find an answer... I'm sorry if this has been asked a lot before.

Michael Tutton1 wrote:
I am connected directly from the back of the modem to the ethernet on the AX.
So you're replacing the friends' equipment (if any) with your AX? Some questions:
1) Did you remove power from the modem for several minutes before you connected your AX? Some modems will refuse to connect to a "new" device until they're reset by that process.
2) How is your AX configured? Settings in AirPort Utility of particular interest are AirPort panel, Wireless tab, Wireless Mode and Internet panel, Internet Connection tab, Connection Sharing.

Just bought new AirPort Extreme did everything on manual and light still flashing amber , it is connected to an Arris TM822 from optimum cable company , help please

Just bought new AirPort Extreme did everything on manual and light still flashing amber , it is connected to an Arris TM822 from optimum cable company , help please

Any luck with the suggestions mentioned by Bob Timmons?
I am having pretty much the same issue.
Got a new modem Arris SB6141 and a new Airport Extreme ME918LL/A. Activated with my ISP (Comcast). Worked with a savy tech who knew the modem and Airport Extreme. Ensured all items were correct from the ISP side.
I follow the instructions as indicated for Airport Extreme by it fails to detect the internet and dns servers. Comcast suggested I call apple. Reading posts above I will:
-Reset the airport extreme
-Unplug the modem for 30min
Airport Utility 6.3.4 (634.17)
Airport Extreme ME918LL/A Firmware Version 7.7.3
MBP - Yosemite Mid 2012
Appreciate the assistance folks.

New Airport Extreme in Bridge mode -- some devices have no internet access

I just bought a new Airport Extreme as my old one which was probably 7 years old required restarting every day. My setup is as follows: DSL cable modem to Linksys Router (for a long set of convoluted reasons, I can't remove this layer) and then Airport Extreme. This is how I had it set up with my old one. The only difference is I recently started looking into using "Back to the Mac" on MobileMe and in order for it to work, I set my new Airport Extreme to Bridge mode due to dual NAT. I have an iMac, PC, MBP, MBA, iphone 4, AppleTV and ipad. All was working fine last night when I set it up. 24 hours later, for some odd reasons, I can't have my PC accessing the wireless network at the same time. If I did, it would knock my iMac off the network and says some other device is using the same IP address. For a while, only my iMac (my main computer) can access it and even my iphone can't. At this very moment, my iphone, imac and MBP all have access to the wireless network. My MBA and iPad has no internet connection. I've restarted Airport Extreme, Linksys, and modem more than once... If I switch back to "Use Public IP Address" instead of Bridge mode, everything works except for "Back to the Mac"... Help!

Hey Bob, Thanks...I have already repeated that multiple times yesterday and today but to no avail. I tried to get into the Linksys router control panel but unfortunately we can't remember the username and password (the router is not mine). The make things even more complicated, the router is actually part of the internet package provided by the ISP and they use a PPPoE to log in. Theoretically, we could do a hard reset but the problem is the ISP will not release the PPPoE information unless we sign a long and complicated form saying we want to bypass their Linksys router. We can do that but this process will take days and weeks... Our ISP confirmed that the Linksys router is set to max out at 5 DHCP but we can only connect 3 machines at a time. They are coming out to take a look tomorrow but in the meantime I have reset the Airport Extreme to "Distribute a Public IP Address" mode which will allow access to all computers/devices. What's even more weird is that if I did the Bridge mode, it messes up the Linksys router's own network as well. We can't even just sign into that network... Any ideas why?

New Airport Extreme, Green Light, No Internet

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