New AirPort Extreme will not connect to internet

Purchased AirPort Extreme to replace older D Link 655 router. All of my Apple gear has been plug and play except this
Extreme router.  I cannot get an internet connection to save my soul.  I tried connecting thru both my MacBook Pro and my HP Pavilion dv6.  I just assumed I could move the ethernet cord from the DIR-655 to the AirPort and all would be fine.  Not so.  I have reset, unplugged and restarted so many times I lost count.  Nothing works.  What am I doing wrong.  I even swapped out at store where I bought thinking I had defective router.  any ideas?  My wife works from home and I really need a better router with greater reach and thought this was it.  Please help.

Simply restarting the modem will not always allow it to reset correctly so that it will issue a new valid IP address to the AirPort Extreme.
Power off the cable modem completely for at least 30 minutes....longer will not hurt. Be sure to unplug the power cord from the back of the modem or unplug the power cord at the AC wall jack. If the modem has an easily accessible battery, pull the battery.
Power off the AirPort Extreme as well.
After the modem power down period, insure that the Ethernet cable from the modem is connected to the WAN "O" port on the AirPort Extreme. Reinstall the modem battery if it was installed previously.
Power up the modem and let it run for 10 minutes by itself.
Then power up the AirPort Extreme and let it run for a few minutes. Check to see if the Internet connection is working correctly now.

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    WallStreetShari wrote:
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  • My laptop compaq presario will not connect to the Internet anymore after buying airport extreme. Why? It detects the network, accepts my password, but will not connect to Internet.

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    Welcome to the support community group.
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    Begin by telling us how you have things connected and if the Airport Extreme is replacing a previously owned router or is this an entirely new installation?
    First be sure that your modem is working and properly connects you to the internet using an ethernet cable directly connected to your laptop.  Once you're sure that's working, reset the AirPort to factory defaults by disconnecting it from power and pressing and holding in the small reset button on the back  for 15 - 20 seconds while you reconnect it to power.  Then turn everything off for 5 minutes. Connect the Airport to your modem with and ethernet cable to the Airport WAN port on the back (check the user guide to make sure you connect the cable to the correct port) then connect a second ethernet cable between the laptop and one of the LAN ports on the AirPort Extreme.
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  • Green light on Airport Extreme but will not connect to internet

    I have tried restarting computer and Airport Extreme but it will not connect to internet.  Unit has been working great up until now.  I have made no changes in system.
    This Airport/time machine is 2009 version.

    The Cisco DPC 3010 is a cable modem, so you will need to let the modem completely reset before you connect it to the AirPort Extreme.
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    Power off the entire network.....all devices....modem, AirPort, computers, mobile devices, etc in any order that you want.
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    Leave everything powered off for at least 30 minutes.  Longer is better, as it sometimes takes the equipment back at the ISP longer to completely reset and issue a new fresh IP address to the modem.
    After the wait period, power up the modem first, and let it run for at least 5 minutes by itself. If your modem documentation states that the modem should be powered up for 15 minutes, then go with 15.
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    Then power up other devices one at a time about a minute apart
    When the entire network is back up, check the network.
    It this does not work, you will have to start over again as above, except this time you will need to perform a Factory Default Reset on the AirPort Extreme.
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    Release the reset button after the hold period, and allow a full minute for the Extreme to restart to a slow, blinking amber light
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  • Trying to setup airport for 1st time and it will not connect to internet, we also did not create a new network and cannot find this option again

    Trying to setup airport for 1st time and it will not connect to internet?

    You might try doing a reset of your AirPort unit.  Use a pen or paper clip to press in on the recessed reset button while you plug it in, then continue to keep the button pressed until the status light flashes several times,
    For more advice, please describe all your networking gear.

  • Airport shows being connected but will not connect to internet

    Airport will not connect to internet yet shows me as connected. 
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    What debugging steps have you taken?
    Connecting to your wireless network and connecting to the Internet are two different parts of the connection process.
    If you open your Network preferences panel does it show you have an IP address of the form 169.x.x.x?

  • Internet connection is through airport extreme is not connected

    internet connection through airport extreme is not connected maybe there is a problem setting it up

    Is it possible that using a Netgear Router connected
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    correctly) could cause connection problems ?
    Yes.
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    Also ensure that the AEBS is on a different channel to the DG834G.
    iFelix

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