New album plays on iTunes, not on my iPod

Purchased a new album from the Music Store over a week ago. Songs seemed to download OK to my iPod (30GB dock connector). Songs play fine on iTunes on my PC. Also play fine on iTunes off of my iPod hooked up to PC. However, when I try to play them on the iPod itself, all I get is a cycling through the titles without any playing. Tried clearing them off the iPod and reloading. No joy. E-mailed Apple, and after a full week got a "we at the Music Store don't handle that kind of problem reply (without linking me to anyone who DOES). Can anyone help?
Thanks!

Anyone have any ideas? Looks like I'm not alone!

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Microsoft Windows XP Professional Service Pack 3 (Build 2600)
LENOVO 83267DG
iTunes 10.0.0.68
QuickTime 7.6.7
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.3.0 (214.3)
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Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106
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The current local date and time is 2010-09-10 13:18:10.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
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Video Display Information
Intel® 82945G Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {ECF7CF04-AEE1-4DE5-BA6D-5C9342E0ACF6}
Description: D-Link AirPlus G+ DWL-G520+ Wireless PCI Adapter - Packet Scheduler Miniport
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
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DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Fri Sep 10 11:52:20 2010
Lease Expires: Sat Sep 11 11:52:20 2010
DNS Servers: 192.168.0.1
Adapter Name: {1FCCCB2B-492C-41A3-8DCE-1BBFC829331E}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
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DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Fri Sep 10 11:51:30 2010
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DNS Servers: 192.168.0.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
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The network connection timed out.
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iTunesHelper 10.0.0.68 is currently running.
Apple Mobile Device service 3.2.0.0 is currently running.
Universal Serial Bus Controllers:
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Intel® 82801GB USB Universal Host Controller - 27C9. Device is working properly.
Intel® 82801GB USB Universal Host Controller - 27CA. Device is working properly.
Intel® 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly.
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iPod touch (2nd generation) running firmware version 3.1.3
Serial Number: (have removed this info on purpose)
iPhone 3GS running firmware version 4.0.1
Serial Number: (have removed this info on purpose)
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Sync tests completed successfully.
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Your Windows PC doesn't recognize iPod
iPod does not appear in iTunes or on the desktop
iPod appears in Windows Explorer but does not appear in iTunes
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New album plays on iTunes, not on my iPod

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