New apple mobile device support

need newer apple device support - unistall itines and reinstall - will I loose all my songs?

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Similar Messages

When I plug my iPhone 4s into my PC, I get an error message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. Has anyone else run into this problem recently?

When I plug my iPhone 4s into my PC, I get a message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. iTunes won't recognize my phone and so I can't synch it. Has anyone else run into this problem recently and how did you resolve it? Thanks!

Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.

How to uninstall apple mobile device support & upgrade to newer version?

For my ipod touch, every time i plug it into my laptop itunes says "itunes requires a newer version of apple mobile device support. please uninstall both apple mobile device supprt & itunes then install itunes again" ive uninstalled itunes & all of its properties & exta files twice & the message still pops up! I dont even know what the apple mobile device support is.. Im out of options.

When you removed and reinstalled iTunes and other APple software did youdo it this way:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Next I would try posting in the iTunes forum

When I connect my iPod touch it tells me that I need a new version of Apple Mobile Device Support and to uninstall iTunes and then re-install it, I've done that twice with the newest version of iTunes and it still doesn't work?

When I connect my iPod touch it tells me that I need a new version of Apple Mobile Device Support and to uninstall iTunes and then re-install it, I've done that twice with the newest version of iTunes and it still doesn't work?

Try:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

I'm trying to install the new version, but each time during the installation, "Error writing to file: C:/Program Files (x86)/Common Files/Apple/Mobile Device/Support/AppleMobileDeviceHelper.resources/Info.plist." Keeps popping up. What am I doing wrong?

I'm trying to install the new version, but each time during the installation, "Error writing to file: C:/Program Files (x86)/Common Files/Apple/Mobile Device/Support/AppleMobileDeviceHelper.resources/Info.plist." Keeps popping up. What am I doing wrong?

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

When I plug my ipod in itunes says newer version of apple mobile device support.

I have uninstalled as directed and reinstalled. my computer will for some reason not allow me to uninstall apple mobile device support so that I can reinstall a newer version. I am at my wits end and incredibly frustrated. Please Help

im getting this to! if you find out could you let me know please

ITunes requires a newer version of Apple Mobile Device Support?

I've uninstalled and reinstalled the newest version of iTunes and it still says it needs a newer version. I'm working with Windows 7 and I'm really having difficulties hooking up my iPhone 4 with iTunes. I've literally done everything.
I've started and restarted the Apple Mobile Device program and still I'm getting nothing. I've even called Apple Support and since it's a Windows computer and not an Apple product, they refuse to help me. Is there a way to fix this problem?

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

TS3716 i cant sync with my i-tunes anymore...!!! it comes up i tunes requires a newer version of Apple mobile device support. can anyone help :(

i cant sync with my i-tunes anymore...!!! it comes up i tunes requires a newer version of Apple mobile device support. can anyone help

Hi Markynewman,
If you're unable to sync with iTunes any more and the error states you need a newer version of Apple Mobile Device Support, I would check out this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
The first section has you troubleshoot your device, which is always a good idea but you might be able to skip since the error mentions Apple Mobile Device Support as the culprit. The second section is for troubleshooting iTunes and Apple Mobile Device Support.
Cheers,
- Ari

How to install newer version of apple mobile device support

when i plug in my ipod touch it says "itunes requires a newer version of apple mobile device support. please uninstall both apple mobile device support and itunes then install itunes again" i dont know what to do?

im getting this to! if you find out could you let me know please

ITunes requires new version of Apple Mobile Device Support....

Hi - I have just bought an iPod touch. I a;ready have a classic and a nano but as iTunes 9 was out I thought I'd upgrade to that before syncing the new Touch. However now I get the error:-
iTunes requires new version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes agan.
So I did this following the procedure on the Apple Suport pages which referenced exactly this error message but from an earlier version (7 I think) of iTunes).
Basically, I used control panel to uninstall all the bits (including iTunes, Apple MDS, Quicktime and Bonjour) in the order it says. Rebooted, checked that program folders and files had really gone, downloaded a fresh copy of iTunes and installed - exactly the same error.
My Classic syncs fine. The Touch also syncs fine on a laptop I have on which I have iTunes 9.01 at the moment. The Touch is being detected because I get the USB conect sound and the error message in iTunes pops up as soon as it is connected.
The Apple Mobile Device Service is running (it was not running when I checked staright after the install, but I manually started it (it is set ot Auto start)) using .exe version 2.12.36.0
PC is a Windows Vista 64 running iTunes 9.02. The iTunes pack I downloaded was called iTunes64Setup so I'm guessing its the right one.
I always seem to be tearing my hair out when I get a new iPod or new iTunes. Not much left now so has anyone got any ideas?
Thanks very much,
Stuart

Found the solution in my case. I followed the Apple uninstall procedure again:-
http://support.apple.com/kb/HT1925
and found that the Apple Mobile Device Support did not uninstall properly. I needed to download an MS utility called Windows Installer Cleaup Utility
http://support.microsoft.com/kb/290301
(there was a post somewhere on here about it so thanks to that person).
When I rebooted, I found however that the Mobile Device Service was still installed and running and the installed files were present in C:\Program Files (x86)\Common Files\Apple.
So I Stopped the service (Control Panel, Administrative Tools, Services, Right click on the service and choose Properties, then click Stop. For good measure I also set it to Disabled (overkill) using the dropdown which will probably say Automatic when you look at it.
Then I found a Microsoft utility called SC.exe which is available in the Windows resource kit and can also be found here:-
http://www.petri.co.il/downloadfree_reskittools.htm
This is a command line tool, but easy to use. Unzip the sc.zip file, place sc.exe somewhere handy where you can find it from a command prompt and then open a command line (Start, Run..., type "cmd" Enter). Go to the folder where you put sc.exe and type the command:-
sc delete "Apple Mobile Device" (you need the quotes).
This deletes the service from the services list in the registry (you can check by closing the Services box and opening it again).
Now go to c:\Program Files (x86)\Common Files and delete the folder and subfolders called Apple.
OK - should have given your system a full clean out.
Then reinstall iTunes.
That was easy - but I guess I can forgive Apple for not being able to upgrade a version of iTunes without messing up - it's only version 9.0 after all, I'm sure it'll be OK in the next release. Seems like they're learning some tricks from Microsoft.
You folks in the US and Canada are luck however because you can get some help with this stuff. There's no help from Apple if you're in the UK.

Itunes 12 saying a newer version of Apple Mobile Device Support needed

Hi
I have upgrade my windows 7 machine to the latest version of Itunes. When i connect my 5s (running iOS 8.1.2) i get the following error. "Itunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes then install iTunes again"
My IPAD with the same iOS gets the same error.
I have uinstalled and reinstalled countless times. Rebooted both phone and PC. And still get the same error. If i try to install AMDS by itself or do a repair it always rolls back.
Any ideas?
Thank you.

See the section Install missing components. Can you run the appropriate AppleMobileDeviceSupport msi?
If not, you could try logging the installation to see if you can spot any errors that you can correct. The following commands log the install of AMDS for edither 32 or 64 bit versions. They assume the .msi is at the root of drive C though you could edit accordingly. The option switch is slash el star vee for verbose logging.
msiexec /i C:\AppleMobileDeviceSupport.msi /l*v C:\Log_AMDS.txt
msiexec /i C:\AppleMobileDeviceSupport64.msi /l*v C:\Log_AMDS64.txt
You can triple-click a line to select all of it, then press Ctrl+C to copy, switch to the command box and click the icon at the top left of the window to access the paste menu.
The log files might provide further clues as to what is going wrong. I suggest using Notepad++ to review the logs. Look for words like "failed" in the log.
tt2

Newer version of Apple Mobile Device Support required

When I plug in my iPod touch into iTunes, it gives me the following error message:
*"iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again."*
I ran the diagnostics thing in the Help column with all four categories unchecked, and here are my results (I took out some of the irrelevant things, like my video card details):
+iTunes 9.2.0.61+
+QuickTime 7.6.6+
+FairPlay 1.8.20+
+Apple Application Support 1.3+
+iPod Updater Library 9.2d4+
+CD Driver 2.2.0.1+
+CD Driver DLL 2.1.1.1+
+Apple Mobile Device 2.6.0.32+
+Apple Mobile Device Driver 1.45.0.0+
+Bonjour 2.0.2.0 (214.3)+
+Current user is an administrator.+
+The current local date and time is 2010-07-13 18:21:40.+
+iTunes is not running in safe mode.+
+WebKit accelerated compositing is disabled.+
+HDCP is not supported.+
+** External Plug-ins Information **+
+No external plug-ins installed.+
+iPodService 9.2.0.61 is currently running.+
+iTunesHelper is currently not running.+
+Apple Mobile Device service 2.50.39.0 is currently running.+
I tried uninstalling AMDS in Control Panel > Add & Remove Programs but it always gave an error message saying *"Fatal error during installation."* I tried uninstalling in CCleaner, and that wouldn't work either.
Normally, I would do a system restore, but this problem started in late June, and restore points before July were all deleted because my system two weeks ago had 0 MB space.
Please help...I don't know what to do

Excellent information, thank you.
I tried uninstalling AMDS in Control Panel > Add & Remove Programs but it always gave an error message saying "Fatal error during installation." I tried uninstalling in CCleaner, and that wouldn't work either.
I suspect there's a damaged AppleMobileDeviceSupport.msi for the earlier version of AMDS on the system, kevin. (That can certainly cause the "Fatal error" when uninstalling AMDS.) So, if that's what is going on, if we can clear the installation database for your existing AMDS install we can probably get the new version to install.
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for *at least version 3.0* of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Mobile Device Support* entries and click "Remove".
Quit out of CleanUp, restart the PC and try uninstalling and reinstalling iTunes 9.2 again. Does the install of the new version of AMDS go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

ITunes wont sync devices,says I need newer version of Apple Mobile Device Support what does that mean?

I have the newest version of iTunes and when I sync it with my iPhone 4s with iOS7 or my 4th generation iPod touch is comes up with a pop up that says I need to uninstall the Apple Mobile Device Support and iTunes and get newer versions of both. However, I cant find Apple Mobile Device Support anywhere. Help would be greatly appreciated!! - Thanks

Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.

Newer version of Apple Mobile Device Support Error????

When I plugged my ipot in, It said that it requires a newer version of Apple Mobile Device Support and to uninstall it and Itunes and reinstall. I have tried this many times and it still does the same thing. How can I fix this?

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Hello after updating to the new iTunes i got a box saying that i needed a new version of Apple Mobile Device Support and ihat i should uninstall iTunes and Apple Mobile Device Support then install iTunes again. I have been unable to uninstall itunes

Hello- after updating to the new iTunes i got a box saying that i needed a new version of Apple Mobile Device Support and ihat i should uninstall iTunes and Apple Mobile Device Support then install iTunes again. Problem is I have been unable to uninstall itunes, can't find the installation files .msi. I'm using Windows XP.
Help!

Problem is I have been unable to uninstall itunes, can't find the installation files .msi.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

New apple mobile device support

Similar Messages

Maybe you are looking for