New apps won't update

I just purchased my new iMac and im trying to update my pre-installed iphoto and other apps. You open the app store and it says updates are available but when you try to update them it says "you must sign in to the account you used to purchase these apps". The problem is, if I uninstall these apps it will make me purchase them to update the apps. I just want to update the application that I was told is included in my purchase of my new iMac.
Any thoughts?
Jeremy

HI Jeremy,
As things get simpler for Apple, things get tougher for actual Users!
I'd try the Express Lane...
http://www.apple.com/support/contact/

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