New battery charge us not increasing. Stuck at16%

I Had a new battery installed in my iPhone 5 today and the battery charge has not increased at all. Still at 16% the same as it was when I got it back 3 hours ago. Is it's to be expected or do I need to return to the Apple store?

Thank you.  I went to the apple store and they said the phone needs to be replaced and they don't have a 5 and it has to be exact goods for goods so they will get one tomorrow.  The crashing is a hardware problem and they cannot fix it.  I do appreciate your guidance.

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