New battery, charger is amber, says no battery connected. any help?

Question

The status lights on my battery say everything is good and the charger is amber which means theres a battery charging but my battery meter has an x in it and says no battery is connected.

Answer 1

Model Information:
Manufacturer: DP
Device name: ASMB013
Pack Lot Code: 0000
PCB Lot Code: 0000
Firmware Version: a41b
Hardware Revision: 0000
Cell Revision: 0000
Charge Information:
Charge remaining (mAh): 4079
Fully charged: No
Charging: Yes
Full charge capacity (mAh): 4554
Health Information:
Cycle count: 6
Condition: Normal
Battery Installed: Yes
Amperage (mA): 119
Voltage (mV): 12341
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Automatic Restart On Power Loss: No
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: No
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 180
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
ID: 0x0100
Wattage (W): 85
Revision: 0x0000
Family: 0x00ba
Serial Number: 0x005e330a
Charging: Yes