New battery will not charge - have we missed something obvious?

My DD has just replaced the battery on her PB. When the power supply (less than 3 months old) is attached, the led shows amber but the battery will not charge. I've tried reseating the battery with no effect. Since I purchased it from an apple dealer, I'll be taking it back tomorrow, but I wondered whether there is something obvious we've missed.
Thanks
Jennifer

Thank you both. Yes I know the battery needs to be calibrated, but as you say, to calibrate, you need to charge, which is a non-starter. I'm going to take the whole thing in (again). I suspect the problem that led to the battery needing to be replaced possibly dealt a death blow to something inside. I don't know whether this is relevant, but before replacing the battery, the charger started to make a loud buzzing noise (I understand - I wasn't here), and with the old battery in place the PB kept freezing and/or rebooting. Only with the battery out and just the power supply in would the PB work. The PB is seeing the new battery, it just wont charge it. I just wanted to make sure there wasn't anything else I could do before taking it in.
Jennifer

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