New battery wont charge

I just got a new battery in the mail today and it wont charge!! theres a battery icon with a red X through it . help!
Amy Tice

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully that "new" and "known good" are not necessarily the same...while rare, a new battery can certainly be defective. Further, only by finding someone else with an identical BB with no issues can you actually trade batteries and narrow down if the problem is the battery or your BB.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I went online and bought a new one but it still wont charge! What should I do?
Heres my battery info if that helps anything
Battery Information:
Model Information:
Serial Number: DP-ASMB016-38ce-29c
Manufacturer: DP
Device name: ASMB016
Pack Lot Code: 0002
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0102
Charge Information:
Charge remaining (mAh): 2822
Fully charged: No
Charging: No
Full charge capacity (mAh): 5664
Health Information:
Cycle count: 1
Condition: Good
Battery Installed: Yes
Amperage (mA): -1590
Voltage (mV): 11220
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 0
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 60
Automatic Restart On Power Loss: No
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 15
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 15
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: No
Charging: No

If you have access to another MagSafe (any MagSafe will do, even a different wattage), try it out. If that other MagSafe works, then replace your power cord. If that MagSafe does not, you will have to have your MacBook serviced to replace the defective power source on the motherboard.

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