New black cartridge is not printing

I inserted new yellow and black cartridges yesterday. The yellow works but the black is not printing. I took it back to the store, got a new one, and it is still not printing.

I would suggest you Contact HP as described in the post here, even if your printer is no longer under warranty.
If you do not get the issue resolved by calling HP support please post back here with information on the country you are in.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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  • 5520 New black cartridge won't print

    Just installed a new HP 564xl black cartridge in my 5520 and it will not print anything in black? Shows that it has a full black cartridge? I've run diagnostics and cleaned and alignged and still nothing in black, only color?

    Hi - A couple of things you can try.  First, follow the steps in this document - at least solution 3 since you've already replaced the cartridge. 
    If that doesn't resolve the issue, try following the steps, beginning with solution 3 in this document, which will walk you through resetting the printer and cleaning the contacts - even though it is a new cartridge.
    Hope that helps.
    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

  • Full black cartridge will not print MP495

    Full black cartridge and will only print a little in yellow.  Have printer the other day.

    Hi Mormor,
    Performing a series of print head cleanings and deep cleanings on the printer may resolve the ink printing issue.  To do this, please follow the steps located at the link below:
    PIXMA MP495 Print Head Cleanings
    Hope this helps!
    This didn't answer your question or issue? Find more help at Contact Us.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • NEW HP Black ink cartridge will not print

    Our HP 6520 just randomly stopped printing black, it will print color that's it.
    I've tried taking the cartridge out and putting it in water for a few minutes then back in and nothing. We have now bought 2 new black cartridges i'm at a loss any help would be greatly appreciated. I have already completed all of the troubleshooting listed the forums.
    Also it's out of warranty being it's over a year old so HP support is not an option

    The post here has links to a troubleshooting document for the Photosmart 6520.  If the steps there do not resolve the issue please call HP Support, even if the printer is not longer under warranty.  In the US or Canada call 1-800-HPINVENt, elsewhere see the document here for contact information.  If the above does not give satisfactory results then please post back here.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • My 4355 officjet will not recognise a new black cartridge when inserted

    Hey ,  Thanks for getting back to me regarding this issue.  Because the troubleshooting steps provided failed to resolve this black cartridge detection issue, a new black cartridge will need to be inserted in your product to verify if the cartridge you're currently using is defective or not. If a new black cartridge resolves your issue, then the current cartridge is defective. If the current cartridge is a Genuine HP Cartridge it will have a warranty date on it and will be entitled as per the cartridge warranty to a replacement through HP.  If a new cartridge fails to resolve this issue then the printer will need to be replaced.   Please respond to this post with the result of trying a new cartridge in the printer. Best of luck!

    Hey , Welcome to the HP Support Forums!I understand that your HP Officejet 4355 All-in-One Printer is prompting for the right cartridge to be installed, after you inserted new cartridges in your machine. I would like to assist you today with resolving this cartridge detection error. Thank you for including the troubleshooting steps that you have attempted prior to reaching out for support. At this time there is either a dirty cartridge contact in your machine that may be blocking your printer from detecting the new cartridge as installed. There is also a chance that the new cartridge is defective. Therefore, I am going to have you perform some standard cartridge troubleshooting steps below to isolate this issue and resolve this issue.   Step 1: Remove Cartridges:  NOTE:  If the product is off when you open the print cartridge door to access the print cartridges, the product will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely on the right side when you try to remove them. 1. Make sure the product is turned on. The On button is lit when the product is on. 2. Open the print cartridge door. The print carriage moves to the far right side of the product.  3. Wait until the print carriage is idle and silent, and then lightly press down on the right  print cartridge to release it. Please remove just the right (Black) cartridge. (1) Print cartridge slot for the tri-color print cartridge(2) Print cartridge slot for the black and photo print cartridges 4. Pull the print cartridge towards you out of its slot. - Source  Step 2: Check for Packaging on Cartridge: With the cartridge removed from the printer, we are now going to check the right (Black) cartridge for any remaining packaging that may be causing cartridge detection issues.  Make sure that the plastic tape is removed from the cartridge by using the pink pull tab.   (1) Copper-colored contacts(2) Plastic tape with pink pull tab (must be removed before installing)(3) Ink nozzles under tape NOTE:  Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.  Once the packaging has been confirmed as removed from the new cartridge, please proceed to the next step.  - Source   Step 3: Clean the Cartridge Contacts: Gather the Following Materials:  Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. Tip: Coffee filters are lint-free and work well for cleaning print cartridges.  Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). Caution: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the HP All-in-One.  Perform the Clean:  1. Inspect the print cartridge contacts for ink and debris buildup. 2. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 3. Hold the print cartridge by its sides. 4. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes.   5. Leave the cartridge outside of the printer. 6. With the printer ON, disconnect the power cable from the rear of the printer 7. Examine the right cartridge slot inside of the printer. If you see debris or ink buildup please clean the cartridge slot. Allow the right slot to dry.  8. Plug the power cable back in. Your printer should start back up on its own.  Once the cartridge and slot have been cleaned, please proceed to the next step.  - Source   Step 4: Install Cartridge:  1. Slide the print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.  2. Close the print cartridge door.   Once your cartridge has been installed, please test printing to confirm that the cartridge detection issue has been resolved. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

  • Re: My Photosmart 6510 won't print black even with new black cartridge

    The printer has been acting up over the past 3 months. Now it has stopped printing with a brand new black cartridge also new coloured ink cartridges.

    @BigFraz 
    Have you tried the troubleshooting steps in the link below....
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03760633
    Is the printer in warranty?
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • A new black cartridge shows an allignment failure & nothing prints on testing

    Installed new black cartridge my officejet 6500 it wont print.. on an allignment test, I get 6 color blocks, nothing else. I've allingnet it 6 times and no change It was ok before the new cart.

    Hi @elainew,
    Welcome to the HP Forums!
    I understand that after inserting a new black cartridge, your HP Officejet 6500 shows an allignment failure & nothing prints on the test page. I am happy to help you with this issue!
    Please take a look through this alignment failed guide, An 'Alignment failed' Error Message Displays on the Printer.
    Hope this solves your problem!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Photosmart C6180 All-In-One...Black Ink will not print...the page is almost blank

    The Printer seems to work correctly, but the page is almost blank.  The only exceptions are a few faint characters, and sometimes a light line down the side of the page.  Can you please help?  The printer has not had much mileage.
    Thanks,
    Ross

    I ran all those tests and did all the upplugging, turning off, etc.  Do not think is a software / connection problem.  Somehow I think the issue is in the black print head.  All ink levels are very good.  In the past, I have been running the printer with the print settings in the software at ... print  in Greyscale / Black Only.  Though the old black cartridge showed plenty of ink, I put in a new black cartridge and that is not the problem.
    Even when I put a paper on the glass to copy and use the black copy button, it prints very faintly...almost not even there.  Yet when I copy by pushing the Color Copy button on the printer and use a color original, colors seem to show up better.
    I have used the tool, clean print heads, several times.  There is a lot of ink in the squares, but it is all color.  My gut is somehow the black print head is still plugged, or something like that.  Though it says to use the "clean print heads" sparingly because it uses up ink,  I saw in the self help to do this 3 times or more.
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  • Alignment failure and Black ink does not print

    Aligning failure message.
    Black ink does not print.
    I selected clean print head-more than once.
    This question was solved.
    View Solution.

    Hi @privat_ 
    I'd like to help you be able to print again. I understand your colored cartridges are working, but the black ink is not.  Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On...
    If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video.  I only suggest doing this if he printer and printhead are out of warranty.  Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
    I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
    PaganC wrote:
    flushing it worked, Yeah!!!!!!! thanks for your help.
    Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on a newer model, or discuss the option of replacing the printhead!  If after all of our efforts the issue remains, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    Thanks for reaching out to the HP Forums. I hope one of my recommendations resolves the issue.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Black portion does not print.

    I have a hp psc 2175 all-in-one and it does not print the black portion of a page I want to copy.  It will print the color portion.
    I have installed a new black cartridge and it still does the same thing.
    Any suggestions?

    So I take it you've run some printhead cleans? Is the printer out of warranty? Can I ask which country are you based in?
    Thanks
    Ciara
    Troubleshooting steps
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03760633
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Hp Photosmart 1215 color cartridge will not print.

    I have a photosmart 1215.
    The color quit printing so I purchased a new print cartridge
    hp c6578d
    and that cartridge would not print.
    I performed all the cleaning procedures as set forth on this site.
    Has anyone else had this problem?
    Thank you in advance for your help.

    Did you remove the protective tape from the cartridge? 
    Is there any trace of color on the printed page?  If not try gently blotting the nozzles on a damp tissue.  Does this leave a strong stripe of cyan, magenta and yellow on the tissue?  If not then you have a defective cartridge.  If there are no stripes of color on the tissue then the cartridge is defective.  If there are stripes of color on the tissue but no color prints on the test page or cleaning pages then the printer will likely require service.
    Regards,
    Bob Headrick, Microsoft MVP Printing/Imaging
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Officejet Pro 8500 Wireless - New toner cartridge is not working

    My brand new expensive HP original cyan cartridge is not printing. Although it now shows full on the screen and has ink at the opening of the cartridge, not a drop of cyan on test pages even after cleaning print heads and realigning. This is the 2nd cartridge change on a 1.2 year old machine.
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    While I am an HP employee, I am not a expert on all our products. If I offer advice, I'm not speaking for HP on how to solve an issue, but I'll do my personal best to help you.Was your question answered? Mark it as an Accepted Solution! See a great post? Give it a Kudos!

  • C4680 says 60XL black cartridge is not the right one. It is a refill. Why is it rejected

    C4680 all-in-one says my 60XL black cartridge is not the right one. It is a refill but should work. Why is it rejected?

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    I understand you have a Photosmart C4680 that is rejecting your black cartridge that has been refilled. I'm sorry to hear this has been happening, but will certainly do my best to help!
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    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

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    This question was solved.
    View Solution.

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    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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