New black cartriges, very poor page output, new cartridge, won't print black

Purchased 3 pack of XL black (not color) cartridges. First one had very low page output, just died in the middle of ink showing available. Next cartridge had wiggle down the page. Some print would be jogged with the font. Vertical lines looked like bricks jogged. Next cartridge had wiggle but ran till out of ink, almost normal output, new single purchase of cartridge replaced. Went dry this AM purchased another one within an hour and there is no output period from this one.
Very VERY expensive to operate, very low output. Three pack was wasted $'s, threw more than 1/2 away.

The document here has troubleshooting steps that may help resolve black not printing on your Photosmart c309. Be sure to check the vents, if they are blocked the supply will only give about 20-30% of the ink before it fades out when printing. If the above does not resolve the problem the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Similar Messages

Installed new cartridge and nothing prints on the paper...either black or white

I installed new cartridges...installed and re installed them several times...ran all the scan doctors sw, re installed sw, aligned cartridges, cleaned heads....but my documents print blank pages. HP support center says ink cartridges check out fine....so whats' up?

Hello @skses5,
I am happy to hear that you were able to resolve your print quality issue. Because you had to install brand new cartridges to resolve this issue, if they are HP Genuine cartridges, check the expiration date on the cartridges to ensure that they are still under warranty. HP will stand behind those cartridges and replace them for you for new cartridges so your money will not be wasted.
HP Technical Support can be reached at : 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
Be prepared to inform the Technical Support agent of all the troubleshooting steps you have went through and the result of those steps for their notes. If you are able to tell them the steps you went through and the result you should not have to repeat any troubleshooting steps.
Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

5520 New black cartridge won't print

Just installed a new HP 564xl black cartridge in my 5520 and it will not print anything in black? Shows that it has a full black cartridge? I've run diagnostics and cleaned and alignged and still nothing in black, only color?

Hi - A couple of things you can try. First, follow the steps in this document - at least solution 3 since you've already replaced the cartridge.
If that doesn't resolve the issue, try following the steps, beginning with solution 3 in this document, which will walk you through resetting the printer and cleaning the contacts - even though it is a new cartridge.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

Help. put new cartridge in 309g printer no i just get blank sheets

hi this is driving me nuts. my printing became very pale and patchy. new cartridge needed.
off i trooped to pc world and got new cartridges. (took out a mortgage first ..what a price!!!) so far i have been all through troubleshooting used loads of coloured ink and paer..yeah thanks hp!!!! make a lot of money on cartridges do ya??
end result is i send doc to printer. it all goes ok. printer chunters away out comes paper ..nothing printed.
if i do a print head check i get all the colours bar black.
yes the cartridge is in and located.
so why wont it print???

Try to make a copy first? copy is a standalone feature of your printer that doesn't need a driver from your pc to work.
when you say nothing printer, do you mean the paper goes into the printer and comes out blank? or no paper that is fed at all?
if you're still unable to make a copy as it comes out blank, then try to perform CLEAN CARTRIDGE and ALIGN PRINTER from the printer itself or you can do it from the solution center installed on your computer. Solution center >> Settings>> printer toolbox
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New Color Cartridge Won't Print

Hidy! This is my office printer, and it cannot be replaced because of strange budget rules so I HOPE we can get it fixed. I went through every troubleshooting thing imaginable. When I print a test page (where you open and close the lid four times), it prints in color. When I print from the troubleshooter to re-align or clean, it prints in color. When I print from ANY program, and I've tried Word, Adobe PDF Files, internet pages through Firefox, everything, it only prints in Black, as if Grayscale is on (which, I look in every single Printer Dialogue Screen just to be sure, it is NOT on. Is there another place I could be missing? I've unplugged, removed, restarted, to no avail. This is just...odd. I know sometimes it will just stop working, but the fact that it's working from the HP software has me stumped. Please help!!! I was SO close to having my print jobs done!

Hi @knmcnulty
Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
If the issue persists, you might also consider removing the driver from the Server Properties and then re-adding it again;
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
Thanks, I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

MX882 New Printhead won't print PGBK at all ...

I replaced my MX882 printhead with a brand new CANON along with new cartridges. All colors print fine except the PGBK will not print out a thing. I tried reinserting, cleaning, etc. No luck. The printer was printing fine just before the old printhead stopped altogether.
There are no error messages. What should I do? Can anyone help me?
I checked the peel-away strip on the cartridge and it's been properly removed.

Hi tortuga,
Since the cleanings did not resolve the issue, performing a print head alignment on the printer may get the black ink to print. To do this, please follow the steps located at the link below:
PIXMA MX882 Print Head Alignment
If the black ink still does not print after performing the alignment, the printer will require servicing. Please Contact Us for your servicing options.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New oj5745 won't print from dell laptop using Windows 10

New HP OJ5745 won't print from laptop using Windows 10. Set up is wireless. Norton firewall shutoff during set up. Uninstalled all HP products and reinstalled new printer program. Printer acknowledges connection to wireless network. Printer shows up as default device on laptop. When print command is sent, the printer indicates whirling circle but no results. Bought printer yesterday. Should I return it?

Hi , Welcome to the HP Forums! I see that you cannot print with your HP Officejet 5745 on your Windows 10 PC, and I am happy to help! To verify the printer's hardware is functioning, are you able to make copies from the scanner glass? Copying Documents or Photos with an HP ENVY 5640, 5660, 7640 e-All-in-One, HP Officejet 5740 and 8040 e-All-in-One Printer Series. Have you completed the hardware setup before trying to print from the computer? As shown in this guide, Set Up an HP ENVY 7640, Officejet 5740, or Officejet 8040 e-All-in-One Printer. If you are able to make copies, and completed the hardware setup, then try the steps within this guide, 'Offline' Printer Status Message Displays (Windows 10), and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

Page created with iWeb won't print in its entirety.

I created pages in iWeb but when I go to my browser and try and print the pages, only part of the page prints. The whole page is shown, but only part prints. Furthermore, there are several blank pages that print, but not all the content. Is there a limit on how much text/content to put on each page?

Paper size is Letter (not surprising there!) But I am not clear why paper size should matter. That is what multiple pages are for. If something won't fit on one page, should it not print on page 2, 3, and so on? I'm not sure what you mean by "changing the scaling in the print setup". When I go to Preferences (I'm on a Mac) and select Printer Setup, I only have a few choices, like printer, paper, and scale. Scale is a percentage, like 100%.
All this said, users should not be expected to make any such changes to print off a page I create for them. I am looking for changes I need to make at my end to make it work for users without extra effort at their end.
It sounds like a limitation of iWeb. I am not an HTML developer, so I am looking for an "easy way out" in developing a web page. Maybe I just have to confine my content to about a printed page's worth.

New MBP won't print with Wifi HP All-in-one that it cam with from Apple

Hey, all just got a new MBP and the free HP all in one wireless printer.
After installing all the software and drivers I managed to bonjour it through our router or direct through USB.
Same on my iMAc
However, Wifi will hang for a few minutes , then start to print and then finish on the print queue but the page will be half printer etc.. With USB it prints straight away and complete pages.
Is this a bug in the drivers or what?
Thanks all,

iTunes, iPhoto, and Safari all use the same protocol for wireless device finding for shared items as the printer. Bonjour may be holding things up, if other items are attempting to share data over the network.

New mg7120 won't print borderless correctly

Hello -
My Canon Pixma 5200 series printer died so I just purchased an MG7120. I loaded 5x7 cardstock in the upper cartridge (the same stuff I've used for years) and tried to print out a borderless 5x7 card for a client. I used the exact same photoshop settings (high quality, borderless) as I always have sucessfully used.
The new printer is printing with a 1/4 inch white border on the bottom. I tried adjusting the slider on the cartridge, I tried loading only one sheet a time, I tried 'scale to fit media' and NOT using 'scale to fit media'. No matter what I do, it prints with a white border at the bottom and only the bottom.
I also tried re-aligning the print head using the special sheet that came with the printer, but it's still having the same problem. Help please!! I bought this because my other one died and now I still can't print this order... very upsetting. I appreciate any help.

Hi hedonia,
Please try printing one of your images with Canon Easy-PhotoPrint EX. To do this, please follow these steps:
1. From the Windows Start Menu screen, please click on the Easy-PhotoPrint EX tile to open that program.
4. In the main menu, click on Photo Print.
5. Next to #1, Select Images, choose the folder that your images are located in.
6. On the right side, click on a photo to print. A number 1 should appear below the image.
7. Click on the #2 button, Select Paper, on the left hand side. Choose your 5" x 7" and your paper type.
8. Click on the #3 button, Layout/Print, on the left hand side. Choose your desired layout.
9. Click the green Print button.
How does your image print?
If you continue to have difficulties, please contact our support group using the following link:
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New macbook won't print, via airport, on HP Deskjet 3845

Hello there
I used to have an iBook G4 running Tiger and it printed very well. Now I upgraded to a new aluminum macbook running Leopard 10.5.5. It prints ok when the printer is connected to the usb port. When I try to add the printer via airport express, the system finds the printer with bonjour but doesn't recognize the driver. I selected the driver manually but it doesn't accept it.
I really appreciate any help.
Thanks a lot
Tubarao

Can anybody help me here, please?

New laptop won't print wirelessly to a network printer

I just bought a new laptop running windows 7, and it wont print to my photosmart c5580 that is networked and wired through my computer (desktop) and shared running windows XP. I also know that my computer has to be on for this to happen, I also know that the printer is networked correctly cause I have another desktop that prints fine wirelessly through the network. The laptop recognizes the printer as well as other files that are being shared, I have also downloaded the windows 7 driver for that printer, as well as change the name of the workgroup to match the rest of the computers on the network. Any help will be appreciated.

Hi,
There is a challenge sharing a 32 bit driver from XP to a 64 bit version of Windows 7, as a software installation defaults to 64 bit. The exact opposite happens on a 64 bit XP to 32 bit Windows 7. The solution is to use Add a device, and check the x86 box when prompted. Here are the links to HP documents which should help you resolve the issue:
http://h71036.www7.hp.com/hho/cache/545396-0-0-225-121.html?jumpid=reg_R1002_USEN#4 Sharing printer in XP
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01800167&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US... Adding networked printer on Windows 7
Thanks
Naveen K
HP Support Engineering Center
Click on STAR button to say thanks
(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

Hp deskjet 4480 w/window 7 Installed new cartridges unable to print color- ink level displays full

Unable to print from scan photos or from photo library, paper comes out blank. Can print in black but not from scanned or photos

Take a look at this print quality document, it may offer some help here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01670710&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Pages 2.0.2 won't print to shared printer

help! i'm at the end of my rope here.
pages used to print to my shared printer no problem. but since a hard drive failure in my powerbook g4 1.33 it's been no dice.
since getting the hd, everything has been reinstalled: 10.4.8, epson printer drivers, iworks; EVERYTHING. other apps print to the shared printer fine. (the shared printer is on a home network, connected to a mac pro. access via a wireless router (dlink))
i tried resetting the powerbook's PMU/PRAM. still, a popup window says: "error while printing."
when the PB is directly connected to the printer 'pages' prints fine, only to the shared printer. nothing on the network has changed at all. (except one of my attempts to fix this was to reset the printer system on the mac pro)
i've tried all the suggestions in the forum (searching for 'pages print error'), this includes turning off duplicate fonts with fontbook, resetting the printer system on the PB in various ways as suggested, deleting pref files and the like.
steps to print involve these:
1. open pages.
2. open file
3. select print, select shared printer.
4. click print.
5. a slight pause for about 1sec then the error message comes up: Error when printing.
any subsequent try at printing the same file or another file the message pops up immediately with no delay.
what am i missing? is there something on the network side?
i can't think of anything else to check. i've looked at apple support articles till the wee hours of the morning.
can someone offer any suggestions? you would have my undying gratitude!!
cheers and happy holidays,
sean
2.66 Mac Pro, PB G4 1.33Ghz Mac OS X (10.4.8) Wacom tablet (Intuos2 & Grapphire2)

hey folks,
i've used app zapper to delete pages and then re-installed it. same thing happens. no luck.
are there any other setting that pages might access? does PMSessionValidatePrintSettings refer to Print Manager?
could it be permissions on the print manager's plist file? i'm just guessing as there was a slight name change on her user name when her settings, etc. were imported thru the migration assistant after the hd failure. it's a guess as i've run into this problem when switching from my PPC to the Intel. my user name went from seanw to sean and some of my apps were still labeled with the old "seanw" as the owner. (this was because i dragged and dropped some stuff instead of using the MA as i didn't know it existed.)
if no solution presents itself how would i go about transferring my wife's user profile to another, new profile with out too much headache?
would i create the new user and use MA to transfer her stuff from her backup?
thanks for the suggestions, you have no idea how much this is appreciated.
cheers,
sean

Page Number in footer won't print

I am working in Adobe Acrobat Pro 9.0.0. The document is combined of imported Microsoft Word & Excel 2010. I have been able to add a background and a footer with the page numbers. Both show in the electronic document. When I print, only the background prints, not the footer with the page numbers. Is there a setting I can change or something else I need to do in order to have the page numbers print?
-Cayce

You may have a better chance to get an answer if you ask Acrobat questions in the Acrobat forum.

New black cartriges, very poor page output, new cartridge, won't print black

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