New Blackbery Pearl 8100 - what software do I download?

Hi, I just bought a BB Pearl 8100 and don't know what version software I need. I'm new to the BB family so need some direction. Thank you!!

Go to www.blackberry.com and enter ur country...then at the top there are menu options...click software. Then it'll ask u for ur phone name/model, and from there u can download the latest version. Hope that helps!

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No browser icon on Pearl 8100

Hiya... I am in a world of pain...
Sorry - quite a bit of background on this...
In 2009 my husband bought me a brand new Blackberry Pearl 8100 from the internet (he can't remember exactly where from). I put my existing O2 sim in it, expecting to be able to access the internet/emails, but neither were available to me. A quick call to O2 cleared that one up - my sim was Pay & Go and at that time, O2 were not doing Blackberry web & email on Pay & Go. I used it as a phone for a bit, got peeved (wanted internet and emails!) and bought a Samsung Tocco lite which I have been using up until last week when I found out that, since last July, O2 were now doing Blackberry internet on Pay & Go.
So, I excitedly purchase a bolt on from O2, shove my sim in my lovely Blackberry Pearl, get excited when I see the new icons for Facebook and Google etc... and then I realise that there is no browser option. No globe icon, nothing. The only way I can see a browser icon is if I press the menu key and select 'Switch Application'. The 'phone then says 'requesting', then offers me an option to sign up for Yahoo Messenger. If I hit the 'back' button, the screen goes blank. If I accept 'download', I get: 'Sorry, your device does not meet the system requirements that are needed to support Yahoo'.
I have set up my emails and they work fine. If I click on links in emails, I just get a blank screen.
I have spoken to O2 who have said that 'everything is fine their end' and there is no reason why I can't find a browser icon. They told me to check out the latest Blackberry download so my 'phone is updated. So, I have installed what I believe to be the latest version but that has had no effect whatsoever.
A battery pull (well, about a hundred of them actually..) has also had no effect).
I am close to throwing the flaming thing up the wall. Please help me save my beautiful little 'phone from such a cruel fate... any ideas?
(OS release: v4.2.193)
Solved!
Go to Solution.

Hi there!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you could investigate further updating your BB OS...here is a process to do that:
From a PC, you can install any OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Pearl 8100 New Software

Hi,
I have just bought a new Pearl 8100 phone, however when i go to the website to install the Desktop Manager software, i do not know which one to pick? My phone in options state Blackberry Pearl 8100 Wirelss handheld (EDGE) v4.2.166 (plateform 2.3.0.57)?
there was no instruction and also i am no PC Expert, if someone can assist by guiding me through the steps i would greatly appreciate your time.
Thank you

Just install the latest. Make sure you install both the Desktop and Device Software.
BlackBerry Device and Desktop SoftwareBlackBerry Device and Desktop Software
The device software keeps your berry up to date. It will either be 4.2 or 4.3 depending on your carrier.
There's also a mythical 4.5/4.6 OS that many hope may be released during WES starting today.

Trouble installing a new OS on BB Pearl 8100

Hi there -
I have a BB Pearl 8100. It is unlocked, but loaded with T-Mobile OS (according to Options/About it's: v4.2.0.64, platform 2.2.0.37).
I am using with an ATT/Cingular SIM card for phone calls - for the most part this is successful but occassionally I will get a rash of "call failed" errors upon trying to make calls. Often turning the phone on and off will solve but not a permanent solution.
So I'm trying to load the appropriate AT&T OS on the device. I am following all instructions that I have seen posted on many different sites, including Blackberry.
In short, I am:
1) Downloading and Installing the right ATT OS for a Pearl 8100 from the BB website.
2) Open BB Desktop Manager
3) Connect BB Pearl to computer (via USB).
All of this seems to be working as designed.
However - the directions say that DTM should either prompt me to "Update Now" (assuming the Application Updates Available window appears) - or I should open Application Loader and launch the wizard process. I have to do the latter because it does not prompt me for auto Updating.
Once I do the latter, it does not detect that I have the newly installed OS waiting to be installed onto the BB Pearl. It detects a few applications that are already installed on the Pearl, but no new OS.
I'm very confused!!
I have tried this process with Desktop Manager 4.6 and 4.2 with SP, thinking maybe it had something to do with version of Desktop Manager, but same results.
What am I missing????
Thanks
Brad

jon_boribor wrote:
guyz i have a question my phone is a blackberry 8100 Pearl v4.2.0.64, platform 2.2.0.37 If i update in v4.5.0.55 it will be compatible? i downloaded that OS yesterday?
Hello,
You can use any OS package on your BB as long as it is one that is exactly for your model number BB. This process is the best I know for installing (upgrade, downgrade, reload) an OS onto a BB:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
If you choose an OS package from a carrier that is different from your BB's original carrier, then insert, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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I have a Pearl 8100 on AT&T and attempting to update the device software to version 4.5xxx. I downloaded the software onto my Vista computer and while updating, the device crashed as the application said it was removing items. The device shutdown and now the light does a double flash in red and will not start up. I have tried removing the battery, but does not power up, only receive the flashing light. I am unable to master reset as the device needs to be running from everything I can find. How can I get it to work and update the software?

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 Cheers, Tom

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