New box showing full + no volume

I had my new BT tv installed last week, engineer visited to set up, at this time he stated there was a problem with the box, it was showing full. He changed the box for another and continued the setup, then he sated there was no volume on the box, he sais this was because the "box did not like the TV" (Samsung HD TV)  so he connected it with a scart this does not help picture quality!! the box is now showing full again and i cannot watch anything it now shows error BTV-158.
i have reset box & router, tested line & speed, connected as per BT support video.
any ideas?

Hi Kev23
Sorry about the problems with your BT TV service. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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