New Broadband Hub3 (ADSL) keeps dropping out

I have bought the new Hub3 and my B/B keeps resetting, about 4 or 5 times a day.
I have gone online to check and BT says my phone line is not showing any faults. I am getting very frustrated and considering cancelling this service and going to someone else.
I could really do with a little more help than the usual 'switch it off, remove it all, re-connect it' prattle.
I have done an ADSL check and have the following results
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:11:13
Downstream:
21.44 Mbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
3.0 dB / 14.0 dB
Line attenuation (Down/Up):
15.2 dB / 7.4 dB
Output power (Down/Up):
16.5 dBm / 10.7 dBm
FEC Events (Down/Up):
408 / 0
CRC Events (Down/Up):
0 / 0

welcome to the forum
is it the internet connection you keep losing - broadband light flashes orange? or is it something to do with wireless connection
from your stats you look to have a very good connection with 21.44mb and a noise margin of 3 which I would expect to be a lot higher with all the resets you describe.
try quiet line test to see if any noise  dial 17070 option 2 should be quiet and best done with a corded phone if possible.  if cordless you may hear a dull hum which is normal
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband keeps dropping out

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    15:43:54,22 Jan.
    WAN Auto-sensing detected port DSL
      15:43:54,22 Jan.
    WAN Auto-sensing last connection port: DSL
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      15:43:43,22 Jan.
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    PPP LCP Send Termination Request
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      15:43:31,22 Jan.
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      15:28:08,22 Jan.
    QoS Rate cap set to 0.4Mbs
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    WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
      15:28:07,22 Jan.
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      15:27:56,22 Jan.
    PPP LCP Send Termination Request
      15:27:55,22 Jan.
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      15:27:55,22 Jan.
    DSL Link Down:the duration is 967 seconds [1 : LosDetector]
      15:11:50,22 Jan.
    QoS Rate cap set to 0.4Mbs
      15:11:49,22 Jan.
    WAN connection WAN1_INTERNET_B_ATM2_0_35 connected.
      15:11:48,22 Jan.
    DSL Link Up: Down Rate=1664Kbps, Up Rate=448Kbps; SNR Margin Down=9.6dB, Up=15.0dB;
      15:11:40,22 Jan.
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      15:11:37,22 Jan.
    PPP LCP Send Termination Request
      15:11:37,22 Jan.
    WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
      15:11:37,22 Jan.
    DSL Link Down:the duration is 4117 seconds [1 : LosDetector]
    Connection information
    Line state:
    Connected
    Connection time:
    0 day, 00:22:29
    Downstream:
    1,600 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    10.5 dB / 14.0 dB
    Line attenuation (Down/Up):
    63.5 dB / 31.5 dB
    Output power (Down/Up):
    16.9 dBm / 12.3 dBm
    FEC Events (Down/Up):
    121 / 0
    CRC Events (Down/Up):
    4 / 0
     Download speedachieved during the test was - 1.21 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :1.6 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 1.25 Mbps

    Hi. Thanks for your reply. Is this what you are looking for? :
    ADSL Line Status
    Connection information
    Line state:
    Connected
    Connection time:
    0 day, 00:22:29
    Downstream:
    1,600 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
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    Line attenuation (Down/Up):
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    Output power (Down/Up):
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    FEC Events (Down/Up):
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    CRC Events (Down/Up):
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    Loss of Framing (Local/Remote):
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    Loss of Signal (Local/Remote):
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    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    10 / 0
    Error Seconds (Local/Remote):
    0 / 0

  • Internet keeps dropping out!!!

    Hi my internet keeps dropping out since about 6am this morning it probably has dropped out 15 times, was fine yesterday any ideas thanks ?
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    Connection time
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    Downstream
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    Upstream
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    ADSL settings
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    Type
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    Modulation
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    Loss of Framing (Local)
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    Loss of Signal (Local)
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    Loss of Power (Local)
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    FEC Errors (Down/Up)
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    CRC Errors (Down/Up)
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    HEC Errors (Down/Up)
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    Error Seconds (Local)
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    Welcome to this customer to customer forum.
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    ~~~~~~~~~~~~~~~
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  • My iPod touch gen5 wifi keeps dropping out. All the other iPods, iPads and iPhones don't in the house, just the iPod touch gen 5, entering the password every time is a pain, why can't it have a button to remember password like all the other devises.

    My iPod touch gen5 wifi keeps dropping out. All the other iPods, iPad, and iPhone 4's don't in the house.
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    You late question did get answered:on the 18th of this month. Sounds like you did not like the answers. Starting a new post without mentioning yur first post wastes people time
    My iPod touch 5th gen isn't charging and when I plug my working charger in that I've always used a message pops up that says "This accessory may not be supported". So can I send it in for a new one if I have a warranty?

  • Is anyone got problems with iPad 2 and iOS 8 ? My service provider keeps dropping out. I have to restart it everytime any way I can fix this

    Has anyone upgraded to iOS 8 and have found that the service provider keeps dropping out? I have to restart my iPad to get my service back. Only happened after upgrading! Would love A fix for this.

    I'm not going to say that you won't find an easier solution than the one below, but I would recommend it as the "ultimate" solution.
    keithfrommariettaOct 12, 2014 3:25 PM Re: IPAD2 very slow after IOS 8 upgrade
    Re: IPAD2 very slow after IOS 8 upgradein response to pacoKAS
    SOLVED:  IOS 8 Issues on iPad 2:
    I just returned home from a visit to the Genius Bar. Like you and many others, when I upgraded my iPad 2 to IOS 8, it became practically unusable. It was VERY slow, lagged whenever trying to to do anything. Lots of screen freezes and apps spontaneously crashing. I was convinced that the processor on the iPad 2 just couldn't handle the new IOS and I went in to see about restoring to IOS 7.
    Thankfully, I was hooked up with a very sharp guy at the bar. The problem is not with the OS, it is with it being an *upgraded* OS. He used the analogy of when you had an older Windows computer and how over time (and over upgrades), they just tended to get slower and slower because of all of the garbage that was carried forward in the upgrades. At those times (and if you've ever had a Windows computer, you get this), the only thing that would speed it up would be to wipe the machine and do a fresh install of the current OS and then reload your apps, and the viola, everything would be fast again. Well, it turns out that IOS can suffer the same problems.
    THE FIX:  FIRST, be sure you have a current iCloud backup of your device.  Connect your iPad to a computer that has a clean fresh copy of IOS 8 on iTunes (this is best done with a computer other than the one that you sync your device to because you DO NOT want to restore it from a back up just yet). Ideally, if you do this at an Apple store you'll be assured of the right version there and someone to answer any questions you might have along the way. You then hold the power and home button down to hard-reset the device and continue to hold them down until it reboots into recovery mode. You then follow the instructions on the computer to reinstall the OS on the device (which wipes everything from it and then reinstalls a clean copy of it). Once this is done (which only takes about 15 minutes), your device will reboot and ask you to set it up. Answer the questions about language, location, etc. and continue until it asks you to log into your iTunes account. Once you do that, it will ask if you want to either 1) Set it up as a new device, 2) Restore from iCloud, or 3) Restore from iTunes. Choose (2), restore from iCloud. This will ensure that it brings down "clean" copies of all of your apps and preferences rather than the potentially corrupted ones that might reside in your iTunes backup. That's it! It will take a few hours depending on how much data and apps you have, but I am happy to report that my iPad 2 is now running IOS 8 and it's running as fast as it ever did when it was brand new!
    To sum it up, this process 1) Wipes your device and the garbage causing your problems, 2) Loads a clean and bug-free version of IOS 8 to your device, and 3) restores your apps and data so that it looks just like it did before the wipe, with the exception that it works now!  :-)
    Note also that by following this process you don't have to go through the painful and laborious process of reloading all of your apps, data and/or settings. iCloud takes care of all of that for you.

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