New BT Vision+ box always has red power light

My father has just re-subscribed to BT Vision and received a new Black Vision box. Setup went through OK. Update received and installed fine at first boot. However, the Power light has never changed from being red, not the record light, but the power light.
The Box is working fine, you can watch, record pause, rewind, on demand everything. But the power light refuses to change colour, as I understand it should show either Blue, Purple or Red. Well we've never seen either of the first two. Any ideas? We tried turning it off completely overnight - no change.
M

Sounds like it's faulty, ring the THD 0800 1114567 and get another one sent.

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