New Build Address not recognised

I am trying to transfer my bt phobe line to my new address, it is registered with royal mail, but when I ring customer services they say that the address is not showing up on the system,
How do I add my address to the BT/Openreach database?

Hi Ahmeddeshmukh,
Welcome to the forum and thanks for posting. I've got your email and I'll get back to you this evening.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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