New build posted

A new build (NitroX preview #134) has been posted on the M7 site.
It includes many fixes, mainly:
-Tomcat 5.x support
-Struts tiles validation
-Better Struts modules support
M7 Support

So now we have better Struts modules support. If I look through the forum, I still see people are having trouble with modules. The BEA demos don't show applications with multiple modules.
What's the current status of this?

Similar Messages

New build of DE posted, 22 June

We have posted a new build of Digital Editions, 1.0.0.467. This resolves the crash that was seen by some Windows users (primarily older P3 CPUs). To get the fixed build, please go to your Control Panel -> Add or Remove Programs and remove Digital Editions. Then go to
http://www.adobe.com/products/digitaleditions/
The button should now say Install Digital Editions. Go ahead and do that, agreeing to the prompts as they come. It should install and launch DE without problems. Please let us know that if this does not work for anyone who was seeing the crash previously.
Thanks,
Ric Wright
Adobe Systems

Ric,
Adobe DE is NOT installing and I am locked out of my ebooks.Some of these are textbooks and very important for me to access!
I even uninstalled the beta version, but the download link on your website simply refuses to open. I have recently upgraded to Vista from XP-pro. The beta was working fine after the upgrade. I have rebooted multiple times as well - doesn't work
My System:
Dell XPS M1210 Notebook
Vista business
Centrino Duo T7200 2.0GHz; 2GB RAM; nVIDIA GeForce Go GPU; 100GB HDD
I have Adobe Acrobat professional 8.1
Other people on this forum are facing the same problem. Any solutions?

New Build 770-G45 won't post

Hi,
I doing a new build for a friend, I've built 4 systems to date but haven't had much trouble so I don't have much experience trouble shooting.
This is the issue so far, if I clear the CMOS when I boot up everything seems fine, the bios posts, I can enter setup, and everything seems to be recognized.
Once I save and re-boot I get the splash screen followed by a blinking cursor on a blank screen, in other words the bios won't post.
I'm wondering if I have a problem with my memory (see specs below), I've noticed the mainboard recognizes it as 1333, I read the sticky on memory, but I'm still not sure what to do here.
Thanks

Ram Model #F3-12800CL9D-4GBNQ
http://www.gskill.com/products.php?index=88
Looks like I should have researched this RAM more carefully, it looks like it only works for AMD 785 series and higher.
Do you guys agree?
Thanks

New Build a78m-35 wont boot/POST

Hello, I am hoping someone can help me out as I am not sure what else to try. Its a new build with the following components:
A78M-35 MB
AMD X4-760K CPU
CORSAIR CX 430
WD SATA 1TB drive
Radion Saphire GPU
I have hooked up everything like I have many times before and also re-read manual for sanity sake. I have unhooked and re-hooked everything as well, pulled MB out and re-inserted. Pulling out RAM does not offer any beeps but I am not sure if this board even has a board speaker to play beeps. Everything powers on just no output to screen and no beeps at all. Have tried just vga from integrated port with graphics card not installed as well as dvi from graphics card.
I am wondering if the bios version is not correct for this CPU? Is there a way i can tell? Is there anything else I can try?
Thank you very much in advance.

Quote from: badboy2k on 21-December-14, 03:27:25
Radeon R9-260X - 19A and a 450W psu minimum <-- you are below on the wattage by 20w
without the GPU you have no Graphics as the board has no graphics core and the board itself has non so you would have 0 output!
as for your PSU have you tried another one?
do you have another graphics card you could try on it?
No i do not have another graphics card or PSU to try on it.

Problem with MSI 975x Platinum based new build

I am having what looks like a familiar issue with setting up a new build PC. Spec is as follows:
MSI 975x Platinum edition MOBO
Intel Core Duo 2 e6600 CPU
Western Digital Raptor 150GB S150 16mb 10000rpm SATA drive
Corsair Memory TWIN2X2048-6400 2x1GB 240-Pin DIMM XMS2-6400 CL5
SONY DVD-RW
The problem comes when trying to install Windows XP on the single SATA drive (I don't want a RAID array - mainly as I only have 1 hard drive!).
I press F6 as instructed to install the SATA drive - I have created a disk with the necessary driver files from the MSI website.
Based on other posts I have seen I have put all the files except "txtsetup.oem" in another folder on the floppy (either "\win_XP" or "\winXP"). However I still get the same error message:
"file \x32\jraid.sys caused an unexpected error (18) at line 2108 in d:\xpspl\base\boot\setup\oemdisk.c"
I am beginning to think I can't install XP to a SATA drive. Can anyone help with this? Is there an "official" driver floppy disk I can get from MSI in exactly the right format?
Alternatively is it worthwhile buying a small standard IDE drive and installing XP to that to get me going and then install the SATA drive once XP is going? Would it then be possible to shift XP onto the faster SATA drive?
Thanks

if you using 1 sata drive you dont set it up as a raid , in the sata options set it up as ide enhanced also in this mode no need for pressing f6 just make sure that the sata is set to 1st boot hdd , if you using 1 sata and 1 ide hdd and tring to isntall on the sata disconnect the ide hdd because it will mess with your drive letters in windows ... if you goin raid ( achi mode is only for sata 2 drives with NCQ = native command queing and your drives have to support this mode ) then in the sata drives portion set it to raid ( achi if your drives support it ) in the force part set it to force gen 1 ( for sata 1 drives ) force gen 2 ( for sata 2 drives ) then you will need to set up the raid config in the intel raid config ( its the next post screen telling you press CTRL+I ) set it up reboot reneter bios set hdd priority to intel raid 0 then intsall windows but press f6 ... yes i ran it 2 ways single sata drive and now raided 80's in raid 0 ( i dont have NCQ support yet )

NO LINE!!! NO HELP! NO DUCTING NEW BUILD HOUSE

So here goes . , my ongoing unlimited stress with bt
27 july ordered bt
closest visit? 23 august!!!!! WHAT A JOKE
wait till 23th bt was suppose to turn up between 1-6pm noone turned up noone called to say they wasnt turn up.
called them up for them to tell me there was a fault in my line? i dont even have a line connected!!!
they also tell me i didnt need someone to come out because the work inside the house was complete and all they had to do with flick a so called switch in the exchange! but yet they booked a appointment and it took them over 4 weeks for them to notice this even after i told them it was a new build with all new fitted bt installed inside and going outside the house into the ground!more wasted time and hassle!
got told it will be connected within 24 hours and i have to wait till 8pm on the friday before calling back , so i ask what time does call centre close friday , get told 10pm ok i said if not connected by 8.01 i will call back after being hung up on and sent to 3 different people i got that so come 8pm friday no connection no line so i call bt back ( ON A MOBILE!!) and what the heck there closed FALSE INFORMATION AGAIN
come saturday i call them again to be passed from pillow to post spending over 3 hours on the phone to them!!!!!
i eventually get through to a manager who tells me the builders need to confirm they have installed the ''' duct'''' so called outside the house. this one manager was the one i spoke to on friday who said he would call me on satursday at 11am. which he never called, in fact he never bothered to call untill come near on 5pm after being on hold and on the phone for over 3 half hours he come through from someone transfereing him as he was the manager on call that day, little to say he was very shocked to have caught me yet again!!!!, where he then went into what his job was and it wasnt stretching to deal with me or my issue as he is very busy! being the manager of not doin the jobs he says i assume!!!!
right so heres a problem i can solve our builders are still building new propertys close to mine so i contact them and approach and they confirm all the work is done, so i relay this back to bt who tell me the order is now goin through and will up and running within 24 hours.
so i then have to wait untill tuesday because of the bank holiday , yet again more calling more transfering here there and everywhere hours and hours pass on the phone
i get back in touch with another manager who tells me that the line will be connected as soon as he has contacted open reach to get someone to turn the line on! wooohoo i think where getting some where
NOOOOO i then recieve another call telling me open reach cant do any work on the line or any work without the builders contacting them , eve though i have already confirmed it with all of them
come friday 31st september i receive a call saying the builders have confirmed the work and the work will be carried out and i should be connected very soon,
no connection as of monday so i call for a update...
get through to another person who has took all my details but has no idea what is going on and just telling me they understand how im feeling!!!!. who then passes me from manager to manager then to faults, then to accounting then finally to contracts! the guy didnt know who i was why i was put through but got through to open reach who told them the line would be connected working via wednesday ...
wednesday comes and yet again there is no connection no line NOTHING,
i call back up yet again ON A MOBILE to find now that no work will be done no work has been done!
they have no idea who called me to tell me the builders had confirmed it and no idea about the line other than it will not be connected without confirmation from the builders on ducting..
the finall words for the call was that i had to wait another '''24 HOURS''' For an update on open reach connecting the line , his words was just 24 hours for us to get the update and i promise you we will know more
someone is suppose to be calling me back from never land that never calls so i wont hold my breath.
i have NEVER in all my life been messed about by any company as bad as bt has let me down, i cannot trust anything im being told as they keep saying then taking it back and changing it, all i get is im so sorry i understand or, well i dont know why they have told you that or i cant see that or anything like that!..
im at the end of my wit patience and sanity, please if someone can get my line connected please help because im at a right loss with no phone and appointments and calls i need to make
thank you

Hi misscheryl1987,
Did you get my email on the 14th?
When I spoke with the engineers' department originally, they confirmed that work would start on the 28/09 but may take up to Monday 01/10 for the line to activate, depending on the amount of work required.
At the moment I am unable to get more updates but I will chase up on Monday when the department I need to speak to is open again.
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Infinity for new build

Hi,
I've tried searching the forum but can't seem to find posts that are related to my situation.
Basically I'm moving into a new build. There isn't a phone line yet. The postcode checker doesn't think BT Infinity is available, so I can't order.
However, as advised by the FAQ at http://community.bt.com/t5/BT-Infinity/BT-Infinity-Availability-FAQs/td-p/181603, I checked on the wholesale checker www.btwholesale.com/adslchecker and it says it's all available. Any advice please?
Available ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Featured Products
WBC ADSL 2+
Up to 17
10 to 19.5
Available
ADSL Max
Up to 7.5
6.5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage. Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 31-Jan-2014. The Stop Sale date for IPstream is from 31-Jan-2013; the Formal Retirement date for IPstream is from 31-Jan-2014.

this is the correct email address for the forum mods the other address stopped several years ago
http://bt.custhelp.com/app/contact_email/c/4951
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

What to expect from a new build I'm planning

I have a basic "opinion" or "guess" question, please.
I'm planning a new build at some point and have to make a decision on when to take the financial plunge. In a few months, funds will be better, but I can manage the cost now if the speed improvements will be worth it. Speed improvements mean time which means money.
I'm running a small business producing videos for ourselves for business presentations (marketing and fund-raising) using Premiere Pro, outputting to FLV and DVD.
My content is pretty simple: video footage (talking head) from a camcorder, with two more tracks for titles and Photoshop images, with dip-to-black transitions. Soon I'll have my video guru provide some 3D animations that will also be included.
Until now, I've been capturing my footage into an interlaced project where I cut the raw footage into usable pieces. Then, I output those pieces to AVI, which I then run through a routine in Virtual Dub with presets my guru provided me with to take care of noise reduction and deinterlacing. Then, I import that resultant AVI (or set of AVIs) to a progressive project where I finish my editing and add the additional tracks with the titles, images and transitions.
Then, I output that to AVI, and convert those AVIs to FLV and/or use Encore to create DVD images.
The main concern I have is the very long wait times when I output to AVI from Premiere, process with Virtual Dub, and output to DVD image from Encore. (Of course, reduction in any wait time adds up, too.)
So, I have to try to guess at what kind of time I'll save when doing those tasks (and across overall working time) once I build the new machine. That will help me decide on whether to build the new machine now or later, based on the financial criteria.
I currently own an HP workstation, but it will not support the new Fermie CUDA cards. I want to use a GTX-470 (or -480). This is the pivotal issue that requires I build a new machine. Until then, I’m not using the CS5 MPE-CUDA features. What I don't know is how much time it will really save me on those major time-consuming tasks when I do make the jump.
One important consideration may lie in the fact that, accoring to my video guru, one of the advantages of the way Premiere CS5 plays well together with the approved CUDA cards is that it does GPU-based deinterlacing. He's suggesting this should may save me the time of having to do it in Virtual Dub phase (I'm not sure what he suggests about the noise reduction -- I think he may have commented that it may no longer be unnecessary, though to me it has seemd to make a huge improvement).
(Note: I see there are still some bugs in CS5 that hamper the benefits for now. For instance, I've read that there's an issue with CS5 whereby it takes a long time to export to AVI, and that there's a compromise with DV on an external monitor, but I don't know that those are issues in my decision since the former is going to exist regardless of whether I do the new build and the latter probably doesn't even apply to me.)
Here are my two system configurations, the "before and after," that I want to compare or, rather, to please ask for some guesses about as to potential time savings. Maybe I should call them the "Current" and "New build."
CURRENT:
- HP z400 machine -- mid-tower (no room for cooling a Fermie card)
- CPU: Xeon quad-core 4-thread
- RAM: 8MB DDR2
- GPU: nVidia FX-580 (obviously won't support new benefits of CS5 the way the GTX-470/480 in the new build will)
- DRIVES: one HD for OS/apps, one HD for swap, and three HDs in a RAID-5 array for data
NEW BUILD:
- high-end full-tower case with plenty of cooling support
- MOBO: ASUS P6X58D
- CPU: i7 930 (maybe OCd a bit, or maybe 980x)
- RAM: 12GB DDR3 triple-channel
- GPU: nVidia GTX-470 (or maybe 480)
- DRIVES: either same as current system, or maybe going to five drives in a RAID-3 array for data
I'd be hugely grateful for any guesses as to how much time in the major encoding tasks (and in overall work time) the new build is likely to save me.
Thanks so much!
Jay

Bill Gehrke wrote:
Jay, I wonder about this statement of yours "I currently own an HP workstation, but it will not support the new Fermie CUDA cards". How did you come to that conclusion?
Hi Bill,
Well, I make that assertion after a huge amount of time lost trying to make it work.
(See my posts July 16 and July 18th in this thread for the longer version of my excursion: http://forums.adobe.com/message/2945538#2945538)
The GTX-470 calls for at least 550W of power, The HP z400 workstation comes with 475W and it's a proprietary power supply. It won't take a standard ATX PSU -- the screw holes won't line up and even its pin-out for the system power plug is custom.
Undaunted, I bought a Corsair HX750W power supply and placed it outside of the machine on the floor, and used it solely to power the GPU.
I put the GTX-470 in and left the case cover off while familiarizing myself with Windows 7 for a couple days, but when I came into the office the third say the machine was locked up and the GPU was scorching hot. All fans on all components seemed to be working fine.
(I also noticed that the onboard sound never installed and there was no sound, and that the Sound, video and game controllers section in Device Manager only had four instances of "NVIDIA High Definition Audio." HP tech support was at a loss. My video guru says those drivers are probably normal from the GTX-470 card, but nobody could explain why the mother board considered that a replacement for the onboard sound. We don't know if that was a sign of imperfect compatibility between the GPU and mother board, which seems feasible since I had already learned -- the hard way after days of work -- that the mother board was at least a little custom in that the PSU was custom even at the system plug.)
So, when I had come that mornign and found the machine locked and the GPU super hot, I expermimented by cooling the machine down with a huge 12" external fan, then rebooted. For the next fifteen hours I waited to see if it would again heat up and lock up (or was it "lock up then heat up"?) and put more load on it by playing an AVI in WMP full-screen a number of times. For those fifteen hours the system ran fine and GPU stayed somewhere between cool and only very moderately warm.
Nobody has had a reason why it had ended up with the machine locked and the GTX-470 resulted scorching hot.
Bad GPU? Insufficient cooling? (Which maybe caused the system board to lock down the machine... which caused it to keep the GPU going with insufficient fan power???) Incompatibility between the GPU and system board? (Which had caused it to lock up the GPU in "on" mode and thus get scorching hot?)
And the consensus among those who thought it was a cooling issue was "almost" unanimous in saying that just running it with the case cover on would not be enough to keep the GPU reliably below the necessary cooling threshold, especially since I hadn't even begun to put a real load on it (I hadn't even installed Premiere on the machine yet).
And, it seemed evident to me that trying to creatively pack the machine with fans and cooling was just not realistic. If it is, I'd like to know, since that would be a lot cheaper than building a $5,000 machine. Here's a picture of the machine with the GTX-470 in it: www.silver100.com/x/z400_GTX-470.JPG.
Of course, all the cooling in the world still wouldn't help if the problem was compatibility with the system board.
You'll notice I got no responses at that other thread when I asked what the "guess" was as to the cause. So, I figured that -- short of it being a bad GPU -- building a new machine was the only way to fix it if it was a cooling problem and the only way to fix it if it was a compatibility problem.
I'm sure anxious to hear your thoughts.
Thanks so much!
Jay

New build with MSI 970A-G45 won't load OS or live CD

Motherboard: MSI 970A-G45 AM3+ AMD 970
CPU: AMD Athlon II X3 455 Rana 3.3 Ghz Socket AM3
RAM: G.Skill Sniper Series 2x4GB DDR3 1866, Model F3-14900CL9D-8GBSR
Video Card (original): ASUS ENGTX550 TI DC/DI/1GD5 GeForce GTX 550 Ti
Video Card (operational): XFX 7600 GT
System HD: Runcore 64GB Sata II SSD
Optical Drive: LITE-ON SATA DVD-RW drive
I just finished building a new upgrade build into an existing case with an existing PSU and hard drives/optical drive. Originally the system wouldn't power on at all, which I traced to the new video card (something to do with grounding or an inadequate power supply maybe?), but in any case I got past that for the moment with my old video card. The system will power on and get to the BIOS screen. I can enter the BIOS and everything looks fine: all my drives are detected, the RAM is present, the CPU looks correct. However, when I go to actually load an operating system, it never loads. After the BIOS screen I just get a blank screen with a white blinking cursor in the upper-left corner, and this never goes away (I've tried leaving it for 10 minutes or more).
Originally I was trying to boot from the mentioned SSD which has both Ubuntu 11.04 and Windows 7 64-bit partitions installed with GRUB2 to load them. This didn't load, so I tried an Ubuntu 11.04 live CD in my DVD-ROM drive. That didn't work, so I tried the same CD in an external USB CD-ROM drive in case it was a problem with the SATA controller/connectors. Still the same behavior. So I tried a memtest86+ CD in both drives. Still the same behavior. For each of the tests after the first I explicitly opened the boot menu with F11 at the BIOS screen and selected the device I wanted to try.
At this point I've already tried exchanging the memory I had originally bought with the memory I listed above, since the old memory I realized after I bought it was labelled as "Intel i5/i7 compatible" and the new memory is on the MSI support list for this motherboard model. Any thoughts on where to go next? My next thought was to RMA the motherboard but I feel like I'm flying blind here. I've never see a new build get stuck at this point in the boot process.

OK posting from Ubuntu on my now-working build!!
So, after two weeks of messing around with the CPU, RAM, video card, etc., I finally have the thought that the one thing I haven't tried yet is the old SATA expansion PCI card that I put in early on at the bottom of the motherboard underneath the video card (out of direct sight, out of mind apparently), for when I try to connect all 7 of my SATA devices. I tried pulling that out - presto, it boots. Retried a couple of times for proof, keeps booting correctly. It can even load memtest86+ off a CD. Put the PCI card back in - still boots. Reconnected the sata drive - no boot. Remembered that this particular PCI card has two SATA ports and one is for RAID of some kind, tried the other port - now it boots. The drive connected to the card is also detected by the OS.
In conclusion, it was something entirely different from what I was working on, as it usually is.
I'm going to get to work connecting everything back up, getting the new video card working, etc. I suspect I'll be back at least to read when I try to get my memory working at 1866 (different forum I know). Thanks to those who responded for the pointers.

Is BT Infinity Available to New Builds ...

Hi,
I know there are several posts about this, but 1 more wont hurt.
I previously had BT Infinity, and frankly, loved it. I had the full 40 down 10 up and couldn't rate the service high enough. Perfect.
I moved house a couple of months ago, to a new build - im connected to the Wantage exchange. Big Yay, its infinity enabled! A friend of mine lives just across the road, in one of the pre-existing houses and he has Infinity - I thought I would join up again after my awesome experience before!
However, it seems that I cannot get Infinity - for reasons I cannot yet fathom. The postcode checker states that its available in my area - I know this is not so reliable. I have also checked with my phone number which states that it is not. Strange.
I had a chat with a few of the neighbours .. Also on the new build development ... in fact 2 doors away, and they are having Infinity installed ....
So my question is ... What's wrong with me ... Do BT not like me anymore? Or, as I suspect is more likely, is there an error in the data somewhere and I have simply been omitted ... We were one of the last houses to be built so its entirely possible.
In case the mods take pitty on me, I have PM my details. It would also be useful if you could let me know which Cabinet im on, there are 2 close by, both of which are the Infinity cabinets (Seem Like new installs as there are no older ones).
Thanks
Roebuck

Just thought I would update this thread for the mods.
I have had a phone line problem this week and have duly had an engineer out. All went well Phone is fixed - Even turned up on time!!
Whilst he was here I cheekily asked about Infinity, which he stated should be no issue, as I practically live on the exchange in terms of cable length, and im connected to CAB 26, which is fibre enabled and right on the exchange.
He did also state that the postcode in which I live does not exist on the BT and Openreach system - Odd, its been registered with Royal Mail for 3 months - new Sat Navs can find it ...
Anyway, I will wait for the update from you guys, please bear the above in mind if you are checking any databases, I suspect they are incorrect.
Thanks
Roebuck

New build flat with FTTP preinstalled, can't get i...

We recently moved in to a new build flat, and had BT Infinity broadband and a landline in our previous flat. To be fair, once it had been installed in the previous property, the service was absolutely fine, fast, etc., and almost entirely without interruption. We called to arrange for our services to be moved to the new property, and an order was created.
After moving in to the new flat, we discovered that an FTTP terminal had been preinstalled in all flats throughout the development (but we didn't really know what this was). We checked up on the order on MyBT, and it seemed the order to move had disappeared, although our old services had been stopped and the cancellation order completed.
From this point onward, we've been going through what seems to be the common unpleasant cycle of frustration.........trying the automated "help" line (it hanging up, returning to the beginning menu, etc.), unhelpful call centre interactions, not receiving return calls as promised/scheduled, etc.. Everyone we spoke with was perfectly nice, but provided no real information.
During these interactions, I repeatedly mentioned the preinstalled FTTP and offered to give them the serial number, etc. but whoever I was speaking with didn't seem interested. Apparently, our order was being dealt with by some sort of special engineering department, but we've never spoken with anyone in that department. I was given a new VOL number, but that number isn't recognized. After numerous phone calls, I was told to contact the FTTP sales department at 08005874787, which I did yesterday, and spoke with someone who was (by some distance) the most helpful and informative of anyone I had spoken with previously. It might be obvious to some (but wasn't to us), but if you have FTTP in your home, call this number rather than wasting time with any other phone numbers, etc. (at least based on our experience) as communication between different BT departments seems poor at best.
The current situation, as I understand it, is that the BT engineering department does not have an updated database that recognizes our newly built development's postcode, address, etc., and therefore the service cannot be activated (and this had resulted in a cycle of orders and cancellations). We haven't been given a timeline for when this database update will happen (although from what I gather this could take anywhere from a week to months). Virgin broadband has been activated without delay for many people in the development, but as we were with BT previously, we had hoped to just move our services. There are hundreds of properties in the development, so BT is presumably precluding new or continuing business due to what seems a simple clerical/administrative/database issue - and Virgin clearly haven't had any problems.
Apologies for longwindedness and any technical ignorance, but I thought this may be informative for others in a similar position.
Some questions we have, if anyone has any feedback, it would be greatly appreciated..............
- Because we have no idea of when the service may be activated, can we cancel our BT services without penalty (as they are currently unable to provide them and we are not under contract, unless the 'attempted' but thus far failed move means we are under a new contract again)? In which case, we would simply switch to Virgin.
- When transferring the services, we were also charged 65 pounds to move our landline, which we were told would be returned when our broadband was activated - are we entitled to a refund for this as well?
- If we cancel, but need to give a certain period of notice (for example 30 days - I have no idea), but the services are still not activated during this period, would we be reimbursed?

Since posting my original message, no progress has been made. It has all been extremely disappointing, and nothing has changed whatsoever. I have had to continue to call BT repeatedly, and it appeared as though an order was eventually created (previous ones had repeatedly failed and been cancelled). An engineer visit was arranged for today. The engineer was on time, friendly, and helpful, tested all of the equipment, cabling, etc. and said it was fine, contacted his support team, and was told that they were aware of a problem. The problem, as told to me, was that a PTO (precision testing officer) has to go to the exchange and make sure the building is connected properly. Why was an engineer sent, wasting his time and my time (with no apparent hope of success), when they knew what the problem was? No schedule for when/if this will happen was given. So ultimately, absolutely nothing has been accomplished in about two months (from when I first contacted BT to move our services). I tried calling the order tracking number at 01325561339, and was hung up on while in the queue, so I have no idea what the status of everything is.
It is abundantly clear to me now that the communication between different departments within BT is virtually non-existent - fairly ironic for a telecommunications company. I've had to try and piece together what the problem is from talking to various people through this forum, phone calls, the engineer, etc. - surely not my job as a customer? There are so many examples of poor communication within BT, and it is exhaustingly frustrating. For example:
- all flats in our building have the same preinstalled fibre-optic terminal (and therefore could be serviced by the same person), but multiple BT engineers visited multiple flats around the same time - why is this not coordinated? Surely multiple appointments could be attended by the same engineer. With such inefficiency, it is no surprise that appointments are only available weeks away.
- Despite the fact that we are waiting for our services to be activated and currently have no services at all, I have been called by the BT sales team, asking if I would like to sign up (to which I responded that I'VE BEEN TRYING!!....although I never actually left BT as this all started as a home move), and I was also billed for two months of service (only noticed when checking my bank statement - my bills do not appear on MyBT). This indicates to me that there is no communication between the sales, billing, and customer service/order team at all. After yet another phone call to BT, they refunded the charges, but this clearly should not be necessary.
BT can have all the call centers they want (and everyone I have ever spoken with has been perfectly nice), but if the staff have no information and no power to actually accomplish anything, it is all a waste of money and effort. In the interest of fairness, when I have had BT services working, I have had no problem, but all I have attempted to do is have services moved from one home to another (with everything preinstalled - no physical work has been done or needed during this delay). If BT cannot accomplish what should be a routine and straightforward task (in the middle of London), then they are failing miserably as a company. When people laugh, roll their eyes, etc. when the name of your company is mentioned, you're probably not performing very well (it doesn't help when you spend billions on premier league rights while continuing to provide appalling customer service).
At this point I don't even know who to contact so I'm posting here out of frustration. Ugh.

New build estate

Hello, I have moved into a house on a New Build estate on the edge of Carlisle which will eventually have approx 300 houses currently about 1/3 complete.
Carlisle is an Infinity area but since moving in I have found that the Cabinet for the estate (number 140) isn't fibre connected.
I have tried all websites but cannot fine any that give an estimate date of when our cabinet will be upgraded I have registered interest on various sites but would like a rough estimate as to when I'm likely to get a decent service?
It just seems that an estate of 300 potential customers would appeal to someone but not to openreach it seems..
Any ideas where to find such info please?
Cheers
Steve

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Openreach Issue with New Build

I'm currently a BT customer (and up until now very happy) and am about to move house to a new build site in Worcester. I checked the broadband speed for the postcode and all is good, and infinity is available. However when I put in my exact house number, it is not available.
Just to clarify, the build cycle is almost complete. Only 2 houses are still being built and almost all of the houses are now sold and lived in. The estate is basically a circle with my new house is in a cul-de-sac in the centre.
When I go to search for the house next door, it can have superfast broadband and the previous house on the estate I was considering which is in a similar position to mine (i.e. built, ready and vacant) is also fine.
Spoke to BT about the house move and they have basically confirmed that I can't get infinity. The best they can suggest is that I move, downgrade and then wait for my house to be upgraded.
I'm convinced that the estate will be served by the same cabinet and it's clear that it has been upgraded. It is also clear that the builder would not have put in anything different for my new house as pposed to the others on the estate. I cannot believe that there is a reason why it superfast broadband shouldn't be available.
I am also convinced that it isn't about waiting for the roll out to get to me if the whole estate can get infiity and we cannot.
My biggest worry is that if I don't get it resolved before I move in, it won't get looked at after. I am sure the infrastructure is all there but that somewhere, someone hasn't done somethign they ought to have done.
I got through to a technical support at BT who have suggested after moving in, I wait 48 hours for a normalisation to occur (although they are baffled why another empty house can have it and mine cannot) and suggested that I am free to cancel after 14 days if I cannot get what I want.
But as the issue is more likely with openreach than BT, cancelling with BT isn't going to make much difference as the issue seems to be with the network backbone. I suspect the hosue just hasn't been registered on a system so it comes back saying it's not available when it is.
So basically, I just wanted to ask if anyone else had any other ideas as to what I could do to get this sorted? Broadband is important for my ability to work from home and my family like to do a lot of netflix streaming and moving from somewhere where we get 60 Mb to 6Mb is going to be extremely annoying.
Thanks

Hi SunTzu,
Welcome to the community forum and thanks for posting!
Sorry for the mix up about BT Infinity being available at your new house. It's definitely a strange one as other houses in your area can get it and they'd be connected to the same cab as you.
I don't want to speculate as to why it's saying you can't have it but if you send your details over I'll find out for you. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers
Robbie
BTCare Community Mod
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New build installation - 4 months and still waitin...

Hi
As with many posts on this forum, we have a major problem with phone line installation. Back in April I ordered a new phone line to be installed, together with an Infinity broadband package, ready for my move into a house on a new development. We moved in on 2nd May and was told installation would take place on 23rd May. No engr showed and when I rang to query this I was told he was working on the exchange and I would be updated. Needless to say no update was forthcoming. When I called again I was then told that the developers working on behalf of the estate had not finished their side of the work. Having spoken to them, I found out the delay was being caused by OpenReach and the cabling was not completed. This story has now been repeated every time I call, and it is now coming up to 4 months since my order was placed. I keep being given a new installation date which is then cancelled a few days beforehand. The last straw has come today; I was due an update on the 23rd which was not forthcoming, I have now been told there will be no further news until 17th August!
The delay has cost us a fortune in mobile phone credit, along with buying and topping up 2 dongles. The phone signal here is almost non existent, and as both my son and I are disabled with chronic health conditions there is a major concern in case we can't get a signal. Back in May I collapsed at home, with no one else here. I was lapsing in and out of consiousness but managed to crawl to a door and get a signal to call an ambulance. If it happens again I may not be so lucky.
How can BT and OpenReach justify the fact that it takes at least 4 months to carry out the necessary cabling work? People started moving into their new houses at the start of the year so why did BT decide it wasnt necessary to carry out the work in readiness for the new residents?
One of the most frustrating things is that when we call BT, unless they speak to the OpenReach engineer there and then, they have no idea what is going on. The engineer may have updated the records two weeks before but we are never told what is still needed and why. I have called the engineer myself, but am told he cannot deal with individual queries, even though I am calling on behalf of a number of residents! BT have the monopoly on a product that they cannot supply - surely it is time to let other companies become involved in line installation, or are they scared they will lose out due to their own bad service?
A number of residents here, including myself, are now going to escalate the matter to Ofcom, our MP and also the national media. Questions need to be asked as to why new build homes are without essential methods of communication for so long in this age of technology? We are also going to be looking at starting legal action against BT for not fulfilling contractual obligations, and claiming compensation to cover the mounting costs we are paying out. From the amount of postings here we are not alone in this matter, and surely BT can see this can't continue?
Plese feel free to add your thoughts to this issue.
Clare Hatch

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Dual boot two oems on new build

Have built a new desktop. Asus Z97 pro mb, intel 4790k cpu, 16gb ddr3 1333 memory. 1ssd 120gb, 1ssd 240gb, 1 WD 1Tb hard drive for data
Purchased two windows 7 oems. Home Premium 32bit and professional 64bit with the components all from the same supplier.
Purpose to dual boot on separate ssds, within the one desktop.
Installed HP 32bit first on 120gb ssd but system refuses to accept Pro 64bit and will not install.
Computer properties indicates system is 32 bit. No indication that it is 64 bit capable.
Is this usual or is it not possible to install two oems on the same new build?

Windows should not care about this. I'd ask the hardware manufacturer or try them over here.
http://answers.microsoft.com/en-us/windows/forum/windows_7?tab=Threads
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

New build posted

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