New Cartridge installed - Cartridge problem error message recieved

I have purchased new ink for my printer and once installed recieved the error msg that there was a "Cartridge Problem" and one of the cartridge's was damaged so I exchanged for new and recieved the same error msg. I followed the trouble shooting: cleaned the contact points, removed and reinstalled, unplugged and restarted...all several times and nothing has helped. I am becoming increasingly frustrated. Please advise!

Hi Morgan
Thank you for your patience. Can I ask you to confirm that you have the correct cartridge for your printer and region.
http://store.hp.com/webapp/wcs/stores/servlet/us/e​n/cat/ink--toner---paper
The correct cartridges vary by region and printer model. The above link is for the US. I have to go off line for an hour but will check back.
Regards
Ken
I am an HP employee
Say thanks by clicking the Kudos thumb up in the post.
If my post resolves your problem please mark it as an Accepted Solution :-)

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