New cartridge is streaking(putting lines in print)

new cartridge is streaking(putting lines in Print)

Hey,
Need details like
Printer Model #
Ink Cartridge #
EXP date on Ink cartridge
If you think the ink cartridge is in warranty then you can call 18004746836
Kevin_US_CA
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Officejet 6480 feeder puts line on prints & scans

When using the feeder on my Officejet 6480, a vertical line from top to bottom appears on the right side approximately 2" from the edge. Problem happens whether scanning or copying.

If after following the steps in that document you are still having the issue, and Printing is fine, and copying/scanning from the flatbed is fine, then you have 3 options really:
1. Avoid using the ADF (Automatic Document Feeder) and stick to using the glass
2. Service the product
3. Repeat the cleaning process until if/when the issue clears up.
If after cleaning you are sure that there is no debris on the glass strip, then I would theorize that the defect is from within the glass, not on the exterior.
Hope this helps
I am an HP Employee
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New cartridge - filthy printouts!

I recently ordered a "new" cartridge for my Laser Writer 360 printer. The exterior of the cartridge was covered with toner that I cleaned up before inserting the cartridge. The first couple of sheets printed okay, but now every single sheet has full-lenght gray bands. Countless "cleaner" sheets have made no improvement in the printout quality. Any suggestions?
G4 Mac OS X (10.3.3)

Apple has not sold these cartridges in quite a while. If you got Apple brand, it is new old stock.
There should be no toner on the outside of the cartridge when new and unopened. The tape band (removed at initial installation) is supposed to secure all the toner inside to survive shipping. Did it have the tape band that you pull to remove at installation?
Was this Apple brand or another?
I suggest the seller should take it back, or explain how to get 3,000 perfect printouts from it. I presume that's what you paid for. That's what you should get.

Ink levels in brand new cartridges not at 100%.

I just installed several new cartridges in my HP Photosmart D7460 printer. I need to print some important papers so I printed the Self Test Diagnostic Page immediately after installation. Nothing else had been printed, nor did I do any of the cleaning procedures.
The report indicates that two of the four cartridges I installed are not full. The Cyan cartridge is 83% and the Magenta is at 95%.
Truly folks, for the amount of money I have to pay for these things, which are atrociously expensive, why am I not getting cartridges that are 100% full? I have never run this test before upon cartridge replacement, but at the speed in which they get used up, and I'm the only one printing, I'd be willing to bet I've been getting ripped off before.
I believe you folks need to make this right. Please let me know asap how you intend to proceed.
Sincerely,
Mimi Shanahan

Hi,
Firstly the first test/turn on will consume many inks to "wet" the machine and secondly the setup inks will never, never, never full.
Hope this makes sense.
BH
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Printer won't print even after putting new cartridges in

My printer quit printing black ink even though the printer said it was still 1/3 full. New cartridges were installed, however it is still not printing.

Hi , Welcome to the HP Forums! I understand that your HP Officejet pro 6835 printer, will not print even after putting new cartridges in. I am sorry to hear this, but happy to help! Please, take a look through this print quality guide: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Hope this guide solves your problem for you, and have a great day!

Printer not priting black....just put in new cartridge. As if not getting Command.

printer not priting black....just put in new cartridge. As if not getting Command

I would like to assist. What printer do you have?

Help. put new cartridge in 309g printer no i just get blank sheets

hi this is driving me nuts. my printing became very pale and patchy. new cartridge needed.
off i trooped to pc world and got new cartridges. (took out a mortgage first ..what a price!!!) so far i have been all through troubleshooting used loads of coloured ink and paer..yeah thanks hp!!!! make a lot of money on cartridges do ya??
end result is i send doc to printer. it all goes ok. printer chunters away out comes paper ..nothing printed.
if i do a print head check i get all the colours bar black.
yes the cartridge is in and located.
so why wont it print???

Try to make a copy first? copy is a standalone feature of your printer that doesn't need a driver from your pc to work.
when you say nothing printer, do you mean the paper goes into the printer and comes out blank? or no paper that is fed at all?
if you're still unable to make a copy as it comes out blank, then try to perform CLEAN CARTRIDGE and ALIGN PRINTER from the printer itself or you can do it from the solution center installed on your computer. Solution center >> Settings>> printer toolbox
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Office Pro 8000: Can't Print/Out of Ink Error even after installing new cartridge.

When I tried to use my printer a few days ago, I received a "Can't Print: Out of Ink" error message concerning the magenta cartridge. I had used the printer a few days before that, and had not received a low ink warning. It seemed suspicious to me that I would have received an empty cartridge error message without first receiving a low cartridge warning. The yellow and cyan cartridges read 70% full - all 3 were original cartridges.
I purchased a new 940XL magenta cartridge and installed it per instructions. Now I am getting a message that the new 940XL cartridge is empty. I can shake the old 940 cartridge and hear liquid inside. Obviously, the new cartridge is also full. I've tried cycling power, reinstalling the software, etc, with no change in status. If I swap back and forth between the old 940 and new 940XL cartridge, they are properly identified by type on my screen as the 940 or 940XL. Due to the way the problem has presented itself, I don't believe it is a cartridge issue.
Of course, problem first arouse on May 8th, and my warrantee expired April 26th. Any suggestions?
This question was solved.
View Solution.

I've solved my own problem, which was clearly a factory assembly defect. I looked inside my printer with a flashlight in the area where the ink cartridges are installed, and found magenta ink sprayed inside the printer. I disassembled the printer, and found that the magenta line had been damaged during assembly. There are four ink tubes which exit from behind the ink cartridges, then make a U turn back toward the front of the printer. Just after the U turn, they make another bend up-wards. It is at this point that I found the damaged magenta line, directly above a screw on the right-hand side of the ink cartridge housing. The lines are in a very narrow passage, and are held in place by several keepers molded out of plastic. It appears that the lines were put in place in the keepers, then the screw inserted from above. As I said, it is a very tight passage, and it would be very easy to damage the ink line at that point if the lines weren't carefully held back to insert the screw during assembly.
To solve the problem, I removed approximately 1/4 inch of damaged magenta ink line. I carefully cut the line with a sharp razor, to prevent collapsing the line or causing burrs to the tubing. I then placed about 3/4" of self-sealing heat shrink tubing over one end of the ink line. Next I spliced the line with a small piece of stiff plastic tubing from the handle of a cotton swab, which was a perfect, snug fit over the ink line. Being careful not to collapse the ink tube or cause further damage, I gently twisted the ink line back and forth until the ends were butted up inside the cotton swab splice. I then positioned the heat-shrink tubing over the splice, and shrunk it with a hair dryer. The heat-shrink tubing I used has hot-melt glue applied to the inside, which further aided in making a leak-proof splice. Again, there is not a lot of room, so the splice had to be kept small.
I reassembled the printer, reinstalled the ink cartridges, and powered up the printer. After the normal, long start-up delay, I printed several full-color test sheets, and all was fine. The magenta cartridge that I had installed previously now shows that it is full, and the remaining cartridges also read the levels that they had prior to disassembly.

No Black Ink with a new cartridge and new printer and was working

I put in all new cartridges and everything was working just fine. I printed two black copies and then went into Settings to change to a lighter shade. Now no black copies at all. I went back into Setting and changed it to a darker shade (4) and still no black copies. I can print color - but no black ink appears with the color. It is a new printer. Please Help!!!! Thanks It is a HP Photosmart 6510....new printer. All was working fine until I went into Settings. I corrected what I had done but no black ink at all. HELP!!!!!

Hi patmcshamrock,
I understand that you replaced the ink in your new Photosmart 6510 and now there is no black in printing. I will try my best to help you resolve this issue.
In this document for Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages are steps that may resolve your issue.
I hope this helps, please let me know.
Thank you,
I worked on behalf of HP.

I have vertical lines when printing even after changing cartridges.

I have vertical lines when printing even after changing cartridges. There are no lines when copying, faxing or scanning, only printing. I have cleaned the glass, scanner and even dusted where the toner cartride slides in. Any suggestions?

Sorry but I have worked on laser printers for over 20 years and never encountered your issue. That is of course if you are explaining it correctly. When you make a copy to be printed or print a reports page from the printer or send a print job to the printer, if in all these cases you get the line, then yes the issue is either the toner cartridge or the fuser. If you make a copy to be printed and it prints without the line (Put original in adf, press copy button and print should come out), then you have one weird unit since it does not make sense since the print formatter on the unit whether making a copy or printing from the computer or unit itself uses the same hardware. Now to test if the printed copy has a line then just put a sheet of paper on top of the feed tray and do a self test from the printer. When the back edge of the paper enters the printer, quickly open the toner door to stop the printing. Remove the toner cartridge and look at the image below. If the defect is present the toner cartridge is the issue and if the image below does not have the defect, then the fuser needs to be replaced. Best I can do. Good Luck.

Printer won't recognize new cartridge

My printer (All-in-one, 1200 series) won't recognize a new cartridge.
When the present one ran out of ink, I purchased a brand new Hp cartridge. When I installed it, it says E (error) and won't do anything. Thinking there was something wrong with this crtridge, I purchased another one....same thing.
I put in the empty cartridge, and it prints, but nothing comes out as it is empty.
Today, I called HP tech support, and they told me my printer was old and that I need to buy a new one!!!!!
Some help!
I didn't have any refill black ink, but I do have colored. I put blue ink in the empty black cartridge, and it is printing again beautifully.
Can anyone tell me why the printer won't print with the brand new cartridges????

Hey Foldy,
Welcome to the HP Forums!
For the printer not recognizing the new ink cartridge that is installed, I have included two documents for you to follow. The first one is 'Check Print Cartridge Light Blinking'. Some of the steps you have already completed, please do the steps that you have not done already.
The second document is 'The Print Cartridge Detected is the Wrong Type'. Again some of the steps you will have already completed, please complete the steps that you haven't.
If you are still having the same issue after this, please let me know if the error has changed, and what lights are blinking on the printer.
Looking forward to your reply.
I worked on behalf of HP

New Cartridges printing very light

Have a HP Photosmart Premium all in one C410 series. I put in new cartridges (not including photo only) and when the document print, it's so light you can hardly see anything on the page. Re-stalled the old cartridges and the same thing happens. Prior to putting in the new ones, it at least was printing some color but very very light.

The document here may help resolve light printing on your Photosmart c310a. If this does not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Vertical black line with shade dots down left side of page - NEW Cartridge

I installed a NEW cartridge and was able to print about 30 pages before the paper began having a 1/16" black stripe with shade(?) dots down the left side. Could someone please advise.
Thank you,
Erin

Thanks.
I am very new to Pages. Yesterday I decided to go after a "Brochure" template, as it already had at least one vertical line separating text passages on the left and right. But there were too many sections, so I went about deleting all the extraneous, unwanted lines. And also the unwanted horizontal lines. To do this, you have to click the line itself to discover where the "nodes" are. But the nodes are locked, so you have to go to the top control bar of the desktop. (I think that this is the option titled "arrange").
It appears that the secret to tinkering with the lines in the templates, is by unlocking the nodes to the lines, dragging them around, and then locking them in place again, saving them between major changes. In any case, none of this is going to be intuitive to users who come to the Mac from a text based 'DOS' universe. (I have absolutely no experience with Microsoft products, and would be lost if somebody asked me to do this from Windows.)
Now, I think I am going in the right direction, and I appreciate your help, but I'm still having a little difficulty switching back and forth from editing templates, and typing text in. What are the sequences of keypresses for going back and forth from editing the templates, and typing the text in?

Black not printing though new cartridge

I just replaced both black and colour cartridges. When the test page printed there was a warning symbol and the word "important". There was a printed line that couldn't be read so each time I try to align the printer, it just reprints the same thing. When I tried to print something , the black is a light faded blue and all the colour is faded. Help!

Hello
Did you resolve your issue with the printer not printing black text?
I have installed a new black toner cartridge today and have the same issue.

My HP Pro 8500 will not print in blue. All new cartridges installed.

My HP Pro 8500 will not print the a blue color, it comes out pint where it should be blue. Installed all new cartridges and still does the same thing.

Hi Calabasas,
Welcome to the HP Forums!
I understand that your printer is experiencing a defect in the print quality, and I would be happy to assist you!
Please follow this document on Troubleshooting Print Quality Issues. If you have completed all of the steps in troubleshooting and the blue still comes out as pink, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Regards
MechPilot
I work on behalf of HP
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New cartridge is streaking(putting lines in print)

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