New Cartridge, Low Ink

Installed 4 new cartridges on my CP1215. The black one says 100%. The Cyan and Magenta register 89% and 92% respectively. My Yellow (bought in the three pack with the other two colors) registers 79%. What is wrong. Why would they each not be 100% or near 100% since they are new? Should I return the low ones and get another pack?

daffodildeb wrote:
It is an HP cartridge (purchased at Office Depot), but I do get a message that it is remanufactured each time I print.  That's strange because it was packaged and sold as new. I paid the "new" price, too.
If that is true, did I get ripped off?  Should I complain to Office Depot?  And how will I know if it is truly empty?  I never, ever use that cartridge because I print in black only, but the previous one suddenly "ran out of ink" and shut the printer down.  Apparently there is no option to bypass color, which I'm not real thrilled with.  There's also (apparently) no option to put a black cartridge on each side.
I am not sure which "4200 series" printer you have.  Deskjet, Photosmart, Officejet?  You might try removing the color cartrdige entirely, some models do not require both cartrdiges to be present.  On models (like yours) with integrated printheads on the cartridge running out of ink will not cause printing to stop, but an electrical failure of the cartridge will prevent printing.  You cannot put a black cartrdige in the color slot.
What did the packaging for your cartridge look like? Was it HP packaging or Office Depot?  See here for some information on counterfiet cartridges - I would not think this would be likely with a major retailer.  I have seen a used cartrdige returned to the store and placed on the shelf (at a major retailer but NOT at Office Depot), it is possible you have a cartridge that was returned.  Was the original clear tape on the cartridge?  Was the box sealed?
Bob Headrick,  HP Expert
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