New Cartridge not working

Purchased two new cartage hp 678 black and colour but black it not working.
Showing error message to replace with new one whereas colour is working.
Suggest for replacement

Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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