New Cartridges seen as missing or damaged

I recnetly bought an HP 3-pack of 564 black cartridges. Each cartridge usually lasts me 3 months or so. The first two lasted about 2 weeks each, then I got the "Cartridge appears to be missing or damaged" message. They certainly weren't missing, and they feel as heavy as their full companions. I just inserted #3 and it's woking ok...so far. Is the problem likely to be with the printer or these cartridges? Someone please give me a hint.

Thanks for your model number NiloDerf!
My best suggestion is to follow the guide I have found for you below. The steps should help rid the error message. If the message still appears, I would then suggest calling HP to see what your options are with them.
Ink Cartridge Issues
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Thanks for posting! Have a wonderful day
R a i n b o w 7000I work on behalf of HP
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Similar Messages

88XL missing or damaged message

I have had my L7580 printer since Nov 2007. I had a paper jam and after I cleared the jam, I got a message that the black cartridge was either missing or damaged. I power cycled the printer twice and removed the ink cartridge but this did not clear the error message. I replaced the cartridge and the printer works fine. This is second time I've had a problem and in both cases the cartridge was not even close to empty. I searched the forum and haven't seen any other people reporting this problem. I have two more than half full 88XL cartridges. Any ideas?
Jim

After several attempts, HP replaced the printheads (not the ink cartridge). I haven't run into the problem since then but who knows if it will appear again.

"missing or damaged" cartridges & a NEW printhead

New ink cartridges...couldn't get black to print. HP said "need new print head"; bought it & ALL NEW INK CARTRIDES;then said "magenta & photo cartridges are missing or damaged"; bought NEW ones; still says "magenta & photo cartridges are missing or damaged. HELP!!!!

Thank you for your help. Got the 2 "missing or damaged" cartridges replaced. Printer STILL said the same thing. Turned the printer off for several hours. When I turned it back on...ALL WAS WELL!

Officejet pro 8600 plus. Error message: cartridge missing or damaged

Just installed a new printer head to the tune of $120.00. It came with set-up cartridges that you are required to use. Installed new printer head and cartridges. Now I get the error message of cartridges missing or damaged. I have taken out the cartridges and printer head about 5 times and still get the message. Do I dare try using my old cartridges (which were actually brand new - more $ wasted)?? how can I run a business without a printer, scanner, and fax?!?

I'm having the same issue. We also had this issue with the original 8600 we purchased (that one only used the demo cartridges before giving the lovely "cartridge missing" error). The first one was still under warranty, so we had to send it back to HP and get a replacement. In the meantime, the office was without a printer. Now, the second 8600 has managed to last through about 8 cartridges (approximately six months) before the same issue arose. It's even with the same cartridge: magenta.
I've changed cartridges, removed the print head and cleaned it, cleaned the contacts on cartridge, the print head and even where the print head connects to the printer, and even removed the little white plastic guide wedges and switched them around to try and troubleshoot the situation. I've rebooted it repeatedly and briefly contemplated banging it vigorously on the sides to beat it into submission.
Alas, it is still showing the error.
I wish I could say I'm a novice when it comes to troubleshooting, but I regularly work on printers and other components. It is truly frustrating to have a product which does not perform well and which does not easily allow the user to rectify the situation without resorting to a sledgehammer or wine.

L7590 Error message won't go away "ink cartridges appear to be missing or damaged" HELP!

I opened the door to get my cartridge numbers. The numbers are not visible so I closed the door. Now I am getting a meaasge that my cyan and black cartridges are missing or damaged. Both were almost brand new. I have now removed and reinstalled them and removed power to the printer overnight. It won't clear up. I need help, please! Thanks!

I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

7520 Photosmart Printer Cartridge Problem Missing or Damaged

I am looking for help because we keep getting a cartridge problem stating one or more cartridges appear to be missing or damaged. When we bought the printer, we had problems getting the cartridges to work. This is our first time changing any color cartridges and we get this same issue. After two days of trying everything, as soon as I logged on to this site, the cartridges decided to work. But I am hoping someone can give suggestions to make this process easier in the future. We followed all directions and put in read HP cartridges that were brand new. We could get all but blue and yellow to work. Then we could get yellow and not blue; then blue and not yellow. The system keeps giving the message Cartridge Problem.

Ours is now working, but I have no way of knowing what we did differently to get the cartridge to work. They are all HP cartridges. We just kept putting them in over and over. I had given up and logged on to this chat room and suddenly it recorgnized the last cartridge. I was hoping someone could give us a hint of what the problem would be so we could avoid it next time. My only suggestion to you is to keep trying. Sometimes it helped with one cartridge to tilt it slightly. It is very frustrating because you are correct that you cannot do ANYTHING until you fix the problem. If you could at least print in black and white, it would not be so irritating. We have owned a number of HP printers, and this has never been an issue with the prior ones.

Cartridges appear to be missing or damaged

I have a new 6830 printer. After printing two photos I am now getting a "one or more cartridges appear to be missing or damaged" message. I have replaced them, cleaned them, reset the printer and nothing works. This is infuriating as I just bought the printer to replace another HP printer that died.

Hi ayaggy,
Here is a support document from hp.com that gives you steps to try for this exact printer and error message.
Let me know if this solves your problem!
Thanks,
-hjs_19 *I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say "Thanks" for helping!

Ink cartridge missing or damaged?

I have an HP PhotoSmart c309n-s with a screen that's showing "Ink Cartridge Problem" and goes on to say that my yellow ink cartridge is missing or damaged. I tried reinstalling the yellow cartridge, removing and reinstalling all the cartridges, and replacing the yellow cartridge outright. At various points I also got complaints that the blue cartridge was bad too, and for a time I got a message that all five cartridges were "missing or damaged." I've tried unplugging the printer as well. If it helps, we had a power failure yesterday for about 15 hours ... but I'm unsure whether that matters.
For now, it's still complaining that the yellow cartridge is missing or damaged. The print head moves every 15 seconds or so, but nothing prints. Help!

Hi,
Yeah I found this:
http://www.out-of-warranty.com/how-to-reset-hewlett-packard-hp-all-in-one-printers/
Resets for all HP all-in-one printers with keypads:
1. Without turning the unit off, unplug the power cord from the back of the product.
2. Press and hold “# and 6″ keys.
3. While holding those keys plug the power cord back in.
4. Wait until the screen goes blank before you release those keys.
5. Follow on printer screen instructions.
For Box-type models (No Keypads):
1. Unplug the power cord from the printer.
2. Wait for 30 seconds.
3. Plug the power cable back in the printer and turn it on.
Reset HP Photosmart C4200 series, C4300 series and C4400 series Procedure: HP Photosmart C4200 Series:
HP Photosmart C4205
HP Photosmart C4210
HP Photosmart C4240
HP Photosmart C4250
HP Photosmart C4270
HP Photosmart C4272
HP Photosmart C4273
HP Photosmart C4275
HP Photosmart C4280
HP Photosmart C4283
HP Photosmart C4285
HP Photosmart C4380 Series Includes:
HP Photosmart C4380
HP Photosmart C4383
HP Photosmart C4385
HP Photosmart C4400 Series Includes:
HP Photosmart C4435
HP Photosmart C4440
HP Photosmart C4450
HP Photosmart C4472
HP Photosmart C4473
HP Photosmart C4480
HP Photosmart C4483
HP Photosmart C4485
Steps:
1. Press Cancel and Power, at the same time.
2. Then, the Unit will ask for a Key Combo, press blue, green, gray buttons (in order) for this.
3. “Support Menu” should appear.
4. Go to Resets menu and use the semi-full reset.
Support Menu
(Blue for Up, Gray for Down and Green for OK)
* Firmware Revision (hint: push gray button to move to the next menu item)
* Scan Diagnostics Menu
* Reports Menu
* Print Tests Menu
* System Configuration Menu
* Resets Menu
* Information Menu
Alternate reset procedure (for older products):
1. Unplug the power cord from printer.
2. Hold both o.k and Cancel simultaneously.
3. Plug the power cable while holding the buttons.
Reset for the Photosmart C5100 Series:
* HP Photosmart C5140 All-in-One Printer
* HP Photosmart C5150 All-in-One Printer
* HP Photosmart C5175 All-in-One Printer
* HP Photosmart C5180 All-in-One Printer
* HP Photosmart C5183 All-in-One Printer
* HP Photosmart C5188 All-in-One Printer
* HP Photosmart C5190 All-in-One Printer
Steps:
1. Unplug the power cable from printer while the printer is powered on.
2. Press and hold OK and HELP buttons while plugging in the power cord. Wait for the screen to go black or blank before releasing the keys.
3. Just turn on the printer and configure your printer new
Reset the HP Officejet Pro 8500A e-All-in-One Printers
Resetting the Officejet Pro 8500A e-all-in-one printers requires you to press a sequence of combo keys. Note that this printer does not have keypads like most OJ pro series printer. Follow the link for instructions.

Cartridge reported missing or damaged

Not for the first time, the computer reports a genuine black ink cartridge as "missing or damaged". Last time (six months ago) it was a new large sized genuine cartridge from Tesco; this time a standard sized (364) cartridge, 60% full.
Last time I remedied the problem by scrapping the cartridge and washing the print heads with de-ionised water... but this is expensive. Will it work again? and will the problem recur?

Hello @dustyone,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the black cartridge error that you're receiving on your HP Photosmart Premium e-All-in-One Printer. Now I understand that you have come across this issue in the past and was able to resolve this issue by discarding the ink cartridge and washing the Printhead. At this time I am going to run you through some standard troubleshooting steps. But, because this is a reoccurring issue I do think your Printhead may be defective. The Printhead is a replaceable part in your machine. It is the mechanism that 'reads' the cartridges and controls ink for going on the pages. Therefore, should the Printhead be defective, than your print system is defective. To verify if this issue can be resolved once again, can I please have you follow the steps below.
To start, can I please have you click here to access the appropriate cartridge troubleshooting steps. Please run through Step one, Step two, Step three, Step four, and Step five.
Should these steps fail to resolve your issue, you may want to refer to the thread by @Bob_Headrick for Re: black ink not working as there are additional Printhead cleaning steps that you may find useful. These steps are only to be followed if your printhead is out of warranty.
Please let me know if the steps I've provided resolve your cartridge issue. Good luck!
X-23
I work on behalf of HP
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Cartridge missing or damaged - Officjet 6500 Wireless

I have had my 6500 Wireless for only a few months, but have had the same problem more than once. After replacing an ink cartridge with a new one, following the instructions to the letter, I get a scrolling message that says: The following Ink Cartridges appear to be missing or damaged: black [K] (or other colors). At times I have gotten it to work by taking them out and putting them in many times. Last time, with the black cartridge, I was in the middle of a call with HP support whe I leaned over the printer to read the serial number off the back, and somehow when I put my weight on the printer, it suddenly worked. This time, no matter what I do, I cannot get the printer to recognize the brand-new black cartridge, or a second new one that I tried. Of course I have gone meticulously through the HP troubleshooting procedure. Nothing.
Has anyone else dealt with this? Is it possible that the printer is bad?
This question was solved.
View Solution.

I have had this printer for about 6 months.
Both times I have replaced with Genuine HP ink cartridges this has happend.
Both times the fix has been this: on the top of the cartridge, where you pull off the plastic, is an air channel that runs across the top of the cartridge. The first time the plastic did not pull off cleanly and there were bits plugging the channel.
The second time, the plastic pulled off the straight channel, but where it runs into a bunch of S-shaped curves it looked blocked.
I poked a tiny hole with a pin in the first S-curve through the plastic and the cartridge worked.
The channel must be open or the ink cannot drain into the printer- it creates a vacuum.
This is a manufacturing defect and HP should look into fixing it.
For others finding this forum, get a small, sharp pin and open that channel and try it again.. just be careful not to collapse the plastic in the air channel and plug it up worse..

L7650 missing or damaged cartridge

I've had my HP L7650 All.In One for.at least five years. In March 2014, I had Costco refill my cartridges. They damaged the magenta, so I ordered a brand new one from Staples. I put it in, but I've gotten an error message stating "Missing or damaged K cartridge."
As far as I.know, there is plenty of ink in the black cartridge, but I can't get the printer to even copy a page.
Before that, I was having long delays between computer screen prints and the print copy actually being produced.
What is the first.step, I should take and what.following steps should I take afterward, before I trash this printer?
I have a new printer ready to go, but I would like to get some more life out of the L7650 first, if it can be easily fixed...
Thank you,
Ron Cole
Concord CA

Hello Ron, aka @L7650 , welcome to the forums!
I read your post about your Officejet Pro L7650 showing you there is missing or damaged ink cartridges or printheads. I would suggest trying out the steps in the guides below for this issue. If the problem continues, I would then suggest calling HP directly to inquire about your options with them.
'The Following Printheads are Missing or Damaged, Replace the Printhead' Message Displays on the All...
A 'Cartridge Problem,' 'Ink Cartridge Failure,' or 'Incompatible Ink Cartridges' Error Message Displ...
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Missing or damaged cartridges message

I just replaced my black ink cartridge with a new hp cartridge in my 7520 all-in-one photosmart printer, but keep getting a message that "one or more cartridges are missing or damaged". Seems to be the black one that is causing the problem. Now what?
This question was solved.
View Solution.

Try following the steps in the link below such as cleaning the cartridge contacts and reseating it
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03379185&tmp_task=solveCategory&cc=us&dlc=en&ju...
That solve it? If not, is the cartridge still in warranty? [ there should be a warranty ends date written on the cartridge body]
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Officejet 4620 cartridge damaged message even though new cartridge

I had a message stating my yellow cartidge was damaged and to replace it (it was a HP cartridge) I bought a new cartridge and installed it but I am still get the same message that the yellow cartridge is damaged. I have made sure the vent is clear, taken all cartridges out and put them back, turned printer off and then on again and I still get this message and if I print ok it just cancelled my print. I have also tried to clean printhead but it comes up with the message yellow cartridge damaged or missing and it cancels the operation. Please can anyone help me

The troubleshooting steps in the document here may help resolve the cartridge error message on your Officejet 4620 printer.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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HP Officejet Pro 8500A 910A "Ink cartridges appear to be missing or damaged"

I have a yellow ink cartridge that is still 75% full but now my printer is giving me the error message, "Ink cartridges appear to be missing or damaged". I have tried all of the troubleshooting tips recomended by HP and all have failed other than replacing the cartridge, and that worked. I am trying claim a warranty on this cartridge as it is still well within the warranty date. HOWEVER, everytime I input the information, the page switches to the sales page!!! I am ready to throw this $350 POS HP 8500a out the door and burn it then post the video on youtube of how crappy the service and product is! PLEASE GIVE THE DIRECT LINK TO OBTAIN THE WARRANTY ON THIS INK CARTIDGE!!!! Or is this your plan to make people so frustrated that they give up and you don't have to reemburse the customer? Way to go customer service!!!
Regards, Joanns

I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

When I tried to open PS CC2014, it flashed a bit then quit, same with DW and INDD ... I also got this error message: Adobe creative cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the C

This morning when I tried to open my CC2014 Photoshop, it started to open, then quit suddenly. Same with Dreamweaver and InDesign. I am a professional and do not have the time to screw around with this. When I tried to run CC app, I get an error that says "Adobe creative cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'." I did so and tried to run the app and got the same error. I tried the cleaner and it removed all of my apps, then I tried to install again, and got the same error. I am getting desperate now, I have clients waiting for their projects. I need help, please.

Allisonf55952352 have you utilized the steps listed in Error: "Failed to install" | Creative Cloud Desktop to resolve the current error? If not do you have any questions regarding the steps listed with the document?

New Cartridges seen as missing or damaged

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