New channel guide push wiped our dvr and pause / rewind of live tv doesn't work anymore

The new channel guide, which I am not fond of, we found out the day it appeared had wiped out all of our recorded programs, all of our recording schedules and the pause / rewind does not work on our dvr anymore.  This would normally be ok waiting for a representative to contact us but having an autistic child at home and having to try and explain why all of the programming we allow him to watch has been wiped has caused a serious problem in our house.  If we could have had warning that this was going to happen or even be a possibility we could have tried and done something to work with the situation.  Now we are left with a situation where all we are doing is trying to calm our son down.  Not fun...

We determined what the problem is.  When the channel guide was pushed down, we were remodeling our master bedroom and had the receiver unplugged and unhooked from the wall.  Our dvr was acting like a receiver with no hard drive.  I plugged the bedroom receiver back in and rebooted the dvr.  The dvr is acting as it should.  Why would a push reprogram a dvr to act like a diskless receiver?

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