New codes to log in to buy music.
I can't log in. I can't remember my security questions. And the email y'all sending the temporary codes no longer is available.
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104005)
Similar Messages
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I have itunes on my laptop and work computer. My laptop works perfectly , itunes runs smoothly, i can get into the store and buy music and even itunes match seems to run fine on there. But when i come to my office pc running windows 7, I cant log in to the store or purchase any music... Error message: 'We could not complete your itunes store request an unknown error occured -50' Pops up in two windows. But i can sign in everywhere else.. Iphone, Ipad, Laptop etc...
What's the probelm!!??? I'm tearing my hair out... This causes issues with itunes match crashing itunes every 2 seconds after opening!
Thanks
LewisHi Loopy194,
If you are getting an error -50 in iTunes, you may want to use the information in this article to help you -
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/TS1583
Thanks for using Apple Support Communities.
Best,
Brett L -
"Unknown error" (with no error code) appears when trying to buy music on iPhone 4
I am attempting to buy music on the iTunes app on my iPhone 4 and a message appears saying "unknown error." With the options of cancel or retry. There is no error code or anything. I'm not sure how to fix this problem. My iPhone is complete updated.
Try here since error 14 is one of the listed errors:
http://support.apple.com/kb/TS1275
(Update and restore alert messages on iPhone, iPad, and iPod touch) -
How to delete my old apple ID? If i want to buy musics or free games in the apps store ,the old ID still show up to sign me but is not working anymore.please help!
Go to settings, iTunes & App Store, tap on your ID, sign out, then sign in with your new information. You cannot delete an old ID, you just stop using it.
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My daughter has been using my iTunes account to buy music and apps. I now want to set up a separate iTunes account for her, with a different login. How can we transfer the music and apps she has already bought to her new iTunes account?
Hello, thank you for your prompt answer. I did have an idea that Home sharing might be the answer but could not quite figure out how to do it. I have enabled home sharing in my iTunes account, put in username and password, clicked on creat etc. But the homs sharing icon doew not appear in the left side of iTunes. So I got stuck. Any further ideas?
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I just purchased a new laptop, so consequently had to buy Itunes Match to get all of my music back. Now everything is in the cloud, and I can't play them and cannot make a cd. Please explain how I can get my library out of the cloud and keep them on my computer so they are available when I want them? Wow.......why have you made everything so difficult now?
SKF5656 wrote:
I just purchased a new laptop, so consequently had to buy Itunes Match to get all of my music back.
No you didn't.
Now everything is in the cloud
Except for anything you did not purchase in iTunes Store.
Only you iTunes purchases are in the cloud.
Reada the article that brenden dv posted to copy your iTunes library to new computer. -
i have been buying music n tones for my iphone but since i change for the iphone 5 none of the old staff are in my new one eve i have safe it on icloud i just got my contact nothing else i need some one helpe wt this issue cus i spend money and thing that i cant have back
adkennon wrote:
And maybe you don't talk to too many people but I've been on many forums on different websites where people have had similar problems and a lot of people in the store were having battery problems where they were draining too fast. What I learned is that all the people who did not download the updates are good. There phone is working the same. The people who have, they're having battery problems
I have downloaded every update and my battery life is better than any previous iPhone I have ever owned. I see posts from hundreds of people every day, and this is not a commonly reported problem. While there are a few random reports of battery problems, it is no more than I have seen for any other model or any other version of iOS in almost 8 years. Usually problems of rapid battery drain can be traced to bad apps (FaceBook is the worst offender) or corrupt data being synced from iCloud or other sources (gmail, Windows Live, Yahoo, etc).
The simple test is to restore the phone as New. Do not create any email accounts. Do not install any apps. Do not enable FaceTime or iMessage. Do not enable Twitter or any other social networking app. Use it for a day and check the battery usage. You will find that it is working well.
And also see this: http://www.overthought.org/blog/2014/the-ultimate-guide-to-solving-ios-battery-d rain. It is the best treatise I have seen on the subject of battery usage. -
Whenever I click on iTunes store, it just takes me to this huge add to download the new version of iTunes. I have tried clicking the download box and downloading it, but it still will not let me past the add so I can buy music. What gives
this is a follow up from the profane post earlier....
i have done this twice in two other posts..
here is my problem.. i started off trying to update itunes, it failed twice and said i needed to install manually via tools.
the only place to get to tools is the pop up box that appears when you click check for updates.. if there is an available update then the pop up shows up with the quick time and itunes files to download. so i finally figured that out. i clicked on tools and manual update, four files were saved to a file. Apple mobile device support, another one similar, itunes, and another one i cant remember. I only downloaded the itunes file seeing as though thats all i needed to accomplish in the first place.
so then i restarted my computer bc you need to reboot and then reopen itunes for update to take effect. once i have itunes back open i plugged in my new 5s which i am trying to sync to my computer to get all my stuff back bc i lost my previous phone over the weekend.. once i plugged the phone in an error stating i needed to unistall the apple mobile device support and itunes and then reinstall. well i dont know where those files were originally stored on my computer AND since my itunes was updated, just not the other 3 associated files, when i click check for updates it says its up to date and then pop up containing the quick time and itunes does not pop up thus i cant get back to the tools tab to manually save the 4 files again.
so i was just going to uninstall itunes all together and then i thought well what happens if it erases all my photos apps songs etc... which would defeat the whole purpose in the first place of me trying to sync my new phone to get all my stuff back.
so i literally have no idea what to do at this point.. if you have read this you are probably just as confused as me... -
i got a new ipad and went buy music on iTunes and in is telling me that this is a new device on this account and wants me to answer some security questions I dont remember setting thes up and dont know the answers how do i reset the security questions
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74313) -
I am trying to accept the new terms and conditions on itunes but everytime I click agree it makes me do it over and over again and it wont let me buy music what is wrong?
It's happening on all platforms. Must be a server problem on Apple's end.
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HT5699 How do I log back into my apple ID so I can buy music?
How do I log back on to my apple ID and buy music if I don't remember my anwers to my questions?
1) Apple ID: All about Apple ID security questions
If necessary
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact -
HT2736 i am in new zealand, and want to buy music which is not available in nz.
i am in new zealand, and want to buy music which is not available in nz. When I try to purchase through the us store I am transferred back to NZ as my id is registeered here so I cant get the album anyway...is this common practice?
Yes.
You can only use your Countrys iTunes Store -
I can't remember my security questions and have used the maximum number of tries, how do I find out what my answers are so I can log in and buy some music?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
i wanted to buy music from itune, but when i log in, it said i should answer my email test question, and i have already forgoting it. please what can i do?
If you've forgotten the answers to your security questions and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
I recently got my new iPhone and logged into my Apple ID that I use for my iPad and when I go to buy an app Which costs it asks me security questions I never set.. Help!
Read here:
http://support.apple.com/kb/ht5312
If nothing works, either:
Go here, ask for assistance:
https://getsupport.apple.com/GetproductgroupList.action
Or, call AppleCare & ask for "Account Security".
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