New Color Cartridge Won't Print

Hidy! This is my office printer, and it cannot be replaced because of strange budget rules so I HOPE we can get it fixed. I went through every troubleshooting thing imaginable. When I print a test page (where you open and close the lid four times), it prints in color. When I print from the troubleshooter to re-align or clean, it prints in color. When I print from ANY program, and I've tried Word, Adobe PDF Files, internet pages through Firefox, everything, it only prints in Black, as if Grayscale is on (which, I look in every single Printer Dialogue Screen just to be sure, it is NOT on. Is there another place I could be missing? I've unplugged, removed, restarted, to no avail. This is just...odd. I know sometimes it will just stop working, but the fact that it's working from the HP software has me stumped. Please help!!! I was SO close to having my print jobs done!

Hi @knmcnulty
Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
If the issue persists, you might also consider removing the driver from the Server Properties and then re-adding it again;
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
Thanks, I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hi - A couple of things you can try. First, follow the steps in this document - at least solution 3 since you've already replaced the cartridge.
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Hello kimchamard,
Welcome to the HP Forums!
I understand your Photosmart 6510 will not print color ink. I will do my best to assist you! Please follow this entire HP document on Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
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I worked on behalf of HP.

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Hi Ciara,
I ordered part number CN643A as you recommended ($29.44 plus $11.25 S&H), and it arrived today. I eagerly followed the directions, cleaned the contacts on the printer, opened the package, carefully inserted the new printhead, and started re-installing the cartridges. This is when I first noticed that the new printhead only has four spaces for cartridges, three color and one black! No space for photo black! I tried installing the cartridges but it would not accept the 564XL regular black cartridge. Obviously this printhead is for a different model.
I went to HP's parts ordering site and entered my serial number, no printhead came up in the list of available parts.
I guess I will call the 800 number on the invoice and see whether I can exchange this for the right printhead, if it is available. If not and they won't take it back, I am disinclined to spend another $40 for another new printhead, the $80 I would have spent just on the printhead replacement could have been spent toward a new printer that works.
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I purchased an H470 mobile printer.
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This question was solved.
View Solution.

Here is some additional information from a previous post I wrote that explains the choices for color, photo and photo gray cartridges.
This can be simple or complicated depending on your threshold for "best" photo's. I will describe the various cartridges and their uses, then suggest a few options.
The 98 cartridge is pigmented black ink. It is used for printing text and some plain paper of inkjet paper graphics. It is not compatible with glossy photo paper and is not used for printing on these media. This will be the best choice for printing text.
The 95 cartridge is a tri color cartridge containing cyan, magenta and yellow dye based inks. It is suitable for printing on plain paper or photo media and can print respectable photos. When printing graphics the 95 cartridge may be used to print black in some modes because the dot size for the 95 cartridge is smaller than the 98, so the 95 can produce better looking grayscale graphics than the 98.
The 99 cartridge is a photo cartridge and is swapped with the 98. It contains light cyan, light magenta and photo black dye based inks. Unlike the 95 cartridge the 99 cannot produce the full range of colors by itself, it must be used with a 95 color cartridge. When printing photo's the 99/95 combination can give better results in light areas sugh as sky tones and faces. The results may be less grainy than when using the 95 cartridge by itself. While the 99 can be used to print text it will be a poor choice as the dye based ink is not as good on plain paper for printing text.
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100/95 Best for B&W photo printing on photo paper or enhancing color prints. May be better detail then the 98/95 or 99/95 combination, especially in dark areas.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

New black cartriges, very poor page output, new cartridge, won't print black

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Just bought new ink cartridges for my printer and it WILL NOT print in color

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Please read this post then provide some details. What printer model?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Did you remove the protective tape from the cartridge?
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hello @paulhoward,
Welcome to the HP forums.
I understand that you are having a problem with your PSC 1317 accepting the new ink cartridge.
I would like to help.
The following document should help with your issue.
Check Print Cartridge Light Blinking
You have already completed steps 1-3, so I am posting step 4-5.
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Gather the following items to clean the cartridge and print carriage:
Clean distilled water. Use bottled or filtered water if distilled water is not available.
Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
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Unplug the printer.
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Figure : Clean the print cartridge contacts
Clean the contacts in the print carriage, inside the printer. The illustration below shows the carriage and the contacts.
Wait ten minutes to allow the cartridge to dry, then reinstall the cartridge, plug the printer back in, and close the cartridge access door.
Figure : Print carriage
Figure : Clean the gold-colored contacts in the print carriage
Step 5: Repeat reseating and cleaning steps
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Step six is to replace the ink cartridge or call HP.
Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies
You can reach technical support at 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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View Solution.

Hi 5teve,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to print PDF documents.
I will be happy to help you.
Check the driver name. If it shows HP Laserjet CM1415 - Airprint it would be the Apple driver.
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Here is a screen shot for a example. Different printer showing though.
Please let me know the results.
Thank you for posting on the HP Forums.
Have a great day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi HP
We have had a 6600 printer for about 13 months.
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Hello SteveKowaliw,
Welcome to the HP Forums.
I see that you have some concerns about the colour ink cartridge usage.
I am going to give you a document that will assist when you Cannot Print When One of the HP Ink Cartridges is Empty.
I am also going to point out one section of the document so you have a better understanding on how the printer works.
"The printers listed in this document cannot print when an ink cartridge is empty even though the other ink cartridges have ink.
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Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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I have the HP Deskjet D1420.... I just bought a tri-color ink cartridge-- my printer holds both a black one, and a tri-color one. I have BOTH cartridges in. I installed the tri-color one as I usually do, aligned it, and my printer still only prints in black and white. I changed my printing options to color numerous times in Microsoft Word, I restarted my computer, I even removed the black cartridge completely... which it printed nothing but blank paper. I need the color for school stuff. I need help please.

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Unfortunately, the "top open" sensor in the 6840 broke so now it thinks the top is open all the time and I can't print with it, either.
The tape on the cartridge has always been removed before installation, I have tried "hard resets" several times, and I have tried cleaning the contacts in the cartridge holder and on the cartridges (which don't look like they have any stuff on them, and which I never handle)
Questions:
1) is there anything else that might explain this behavior that might be fixed, either by me or by some repair service?
2) is it possible to get repair parts or repair service for the 6840 printer, or is this now junk?

Hi Monteverdi,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps.
I worked on behalf of HP.

New Color Cartridge Won't Print

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