New Computer, purchased lightroom 5, did on install, tried to use, asks for enter the serial #, when entered get a red X and only option is to cancel. Have SD 's want to load into program, but cannot
new Dell computer, after setting up, loaded a purchased Adobe Photoshop Lightroom 5 program, activated and loaded from online, wrote down the S/N, when truing to open and use on the computer, it asks for wanting to license it , asks for the S/N., when entered does not proceed, only get a red X , with the only option is cancel. Have photo's I want to load but cannot.
Yes, that is correct. It’s almost like I have the # but it’s not active. When I go to my account to it look up, I do not see it listed. I did get a verification e-mail that I responded to, so I think it should be listed in my Adobe account I did not realize the box also had a disc also. I would like to try that but not sure if that would be a problem, since Lightshop appears on my Apps menu. Would I have to delete the program and start over ?
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If you already purchased it once, you can go to App Store > Updates > Purchased and find the game. You will not have to pay twice.
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I Have $13.60 on my itunes account from a gift card, but it won't let me purchase any songs because of a credit card I used to have on the account. There's no money on the credit card, and I want it to go away so I can purchase songs again.
What exactly happens when you try to buy something ? If you've already removed the card from your account then iTunes shouldn't be asking for any details about it.
If you log into into your account is the card still shown . On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on your phone then tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account - that should also give you a payments link on your account's page.
Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support -
Installed Aperture 3 then asks for Trial Aperture serial number, why?
I did try the Aperture 3 trial before buying Aperture 3 and installed on my Macbook Pro. I had no problems installing on my iMac which I didn't us the Aperture 3 trial. I've tried pulling the Aperture System ID out of the ProApps folder to my desktop but it didn't work. Does anyone know how to resolve this issue? Thanks
I seem to have resolved the problem by following the tips here :
https://discussions.apple.com/message/12691863#12691863?messageID=12691863
the thing which cracked it seemed to be removing the com.apple.RegAperture.plist file. Note however that in Lion this will be hidden in the by default in the Finder (Libraries Folder). I used the free utility from http://nicholasworkshop.co.cc to reveal the hidden files.
Good luck. -
I have all of my music loaded into iTunes but can only play the songs that I bought through iTunes. Am I doing something wrong or can I only use the iTunes player for iTunes music?
From my post on what seems like the same issue (found here: https://discussions.apple.com/message/21087892#21087892)
Take the following steps:
1) while connected to wifi, toggle off then back on the Show All Music and iTunes Match options shown in my original post. Important: I did this step before, but wasn't connected to wifi, and my music disappeared. Subsequently, I connected to wifi and turned off and then back on those options and everything came back though it was grayed out and my only option was to download music.
2) To get streaming over cellular back, go into Settings>General>Cellular and scroll down to the "Use Cellular Data for:" options and make sure the iTunes option is set to 'On'
The above steps will bring back the streaming capability which seemed to go away when you update to 6.1. It didn't ACTUALLY go away, but something about the update toggled off the iTunes option in step 2 above.
I did a final test by turning off wifi, opening Music app and selecting a song. It played successfully without downloading! Crossing my fingers, but I think I'm good to go!
Hope this helps! -
New computer with lightroom 5.7 installed old computer has 3.6 installed.The new version has a conflict when trying to read the external harddrives.Old sees it as drive (I) but new sees it as drive(E).When I try to rename external drive it comes up as LaCie (E) (I) so I cannot get it to change the name for lightroom to read it with all the previous edits-please help all advice appreciated.
lotta stuff going on. I'm in the office now and don't expect a client for about 45 minutes. Want to walk thru this via skype or ichat? email me directly if you do. [email protected]
If not, post back and I'll try and walk thru these things.
Also, if you want to email me the project, I'll see if I can open it here. -
I purchased Lightroom 5 and Elements 12 and installed them on a computer. I now have a new computer, and wish to install them on the new one. When I tried to do so, my only option seemed to be Adobe Cloud. When I was asked for my LR serial number, it was not accepted. Please help me install these two products; I prefer stand-alone, rather than a monthly fee. Thank you
PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
PE 10, 11, 12 - http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh -
I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I imputed it. Then it asked for my previous serial number from my original lightroom 3 purchase. Since I upgraded to lightroom 4 I don't have the serial number for the version 3. How do I get the serial number from my 3 version so I can activate my version 4 program
If you have Lightroom 3 still installed, you can get it from there.
If you don't and you have your box/disk, it should be on there.
IF you don't have either of those,and you registered your software, you can log into your Adobe account and retrieve it there. -
I want to reinstall CS4 as it has been doing some strange things regarding printing, etc. However, when I did this before, it created a major problem and I ended up buying a new computer because no one could figure out why it kept hanging up during the installation. Hours on the phone, no results. I'm scared to do it on this computer. Should I try? Not even the Adobe support could get it resolved. I believe it was somehow reading a product number that could not be deleted or something, and nothing worked.
Message was edited by: Doug DougHello, as an addition:
In your case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later, BUT because you said, that you "re-installed" already, so it will become a little bit more complicated. It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool" as Keith wrote.
Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I for may part - as it seems unlike you - had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter -
Had problems with having the serial number acknowledged by the Photoshop Elements 12 (Organiser worked fine but Editor wouldn't open).
Chat support suggested I delete and reinstall program from an Adobe website download link. Have done that and now have slightly different problem.
Organiser still works fine but Editor asks for ADOBE ID which I enter but editor program does not load.
ADOBE website clearly confirms the product is registered against my ID.
Chat support now saying that they no longer provide support for PE12 Editor - only 13!
This is in direct conflict with the support advertised in the product's "Getting Started" brochure.
Only purchased PE 12 a couple of months ago (just prior to PE13 release) - find that this is pretty poor service.Sandeep,
Thank you for your advice, but this is way too involved for me. Please forgive me, but I do not feel comfortable doing this on my own. I really need a live chat or phone help!
I just uninstalled PSE 12 through control panel and yet in Windows Explorer I see it listed under the Program Files (x86)/Adobe. Photoshop Elements 8.0 is also in that directory. I have been trying to uninstall PSE 8 but keep getting error 1316. To further complicate the situation when I tried to reinstall PSE 12 yesterday I got a message that I needed to create a new folder. So I have Program Files (x86)/Elements 12 Organizer now even though I just uninstalled PSE 12.
I am so confused and frustrated! I have wasted 3 days trying to resolve this. PSE 12 was working great until a few days ago. I do have a backup of my catalog on an external hard drive. I just need to talk to someone on the phone or a live chat. -
i just bought this brand new imac but i am unable to use or download almost anything because it asks for a password. When we bought this computer there was already this password. We did not install it. Also just today we went to a shop to ask for the password n=but they said in it on the little book that tells us how to use the imac. I looked throught that book memorized it but still could not find the password...
Well i am able to go through things, and everything. I dont know quite what that means but you dont need to enter a password to download Adobe Flashplayer. I just did it. wasnt asked. Of course I know the password I set up when I got the computer new but I have never been asked when downloading. When it comes to installing........
If you are being asked BY YOUR MACHINE for a password you do not know it is NOT a new machine. -
I am a bit of a computer/Internet/iTunes dummy....
I am concerned about the health of my current computer but have not yet made the commitment to a new one, but:
1) How can I transfer my iTunes account to a new computer when I get one...
and
2) What can I do if my current computer suddenly implodes and I have not yet 'copied/'saved'/otherwise protected my account, as is? -- I have already had my computer crash once and had one of your people help me restore all of the paid for songs (none of the uploaded from my own collection of CD songs, of course, so I had to spend a long time rebuilding that) -- and I believe I was told you could only help me recover that material one or two times altogether, no?
WithOUT purchasing a Mach or iCloud (I actually think I have one of the later, but rarely have checked it) account, is there anything I can do to responsibly protect my account?
Thanks for any time taken on this!!!These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2 -
Installing upgrade on new computer if prior edition is not installed
I'm trying to install Lightroom 4 upgrade on my new desktop, which does not have Lightroom 3 installed. My copy of LR 3 is 800 miles away and I will not see the box until next May.
Please advise.My information, serial number, is not available.
Date: Wed, 21 Nov 2012 09:53:27 -0700
From: [email protected]
To: [email protected]
Subject: Installing upgrade on new computer if prior edition is not installed
Re: Installing upgrade on new computer if prior edition is not installed
created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
You only need the serial numbers. During instal lyou will be asked for a qualifying product and then must input the serial number for LR3 as a secondary number. Mylenium
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Question
when i go into history to delete everything but when i go to type site it comes up and name and password are saved i want to delete all this but cannot editQuote from the article.
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