New computer, trouble transferring CS4 Design Premium

I had CS4 Design Premium (educational) on my 2006 MacBook Pro. The computer crashed, I bought a 2013 MacBook Pro, and I'm trying to transfer the license/product onto the new computer. I don't have the original discs, but I'd backed the software up in Time Machine. CS4 uploaded onto the new computer, but gave me a licensing error when I tried to open it. I've uninstalled it on the 2013 Mac, got my serial number from MyAdobe account, and am trying to upload it again, but it's telling me my serial number isn't valid.
I've found through the forums/troubleshooting there are a few reasons why this isn't working:
-The new hardware/new Mac software isn't compatible with the CS4
-Every product in the suite has its own serial number and has to be entered individually **(I don't know where to find these individual numbers)
-Educational discs purchased through 3rd parties (college bookstore) might have different serial numbers/product codes
Anyone have any idea how I can make this freakin' thing work? I need to get my CS4 working again for school/work, and can't afford to buy another version.
Thanks!

cs4 is compatible with lion, mt lion and mavericks, but do NOT transfer the files. use the installation files to install your programs.
if you follow all 7 steps you can dl a trial here: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
and activate with your serial.
if you have a problem dl'g, you didn't follow all 7 steps. the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

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CS4 Design Premium is falsely (I think) claiming I have activated twice already

I'm wondering how I rectify this situation. I don't remember activating my recently purchased brand new full license of CS4 Design Premium more than once already. I have it activated on my desktop, and now I'm trying to activate on my laptop (machine #2) and it wont let me. I had previously installed the software on one other computer but let it run in the 30 day trial mode while I was prepping my new laptop. I don't remember activating this machine, and I have since uninstalled from it. Now when I go to install on my laptop the serial number is accepted but photoshop keeps saying "Excuse the interruption but.." the serial number has already been used to activate on other machines. I have only activated on one other computer. So I have no other computer to deactivate from.
I tried calling the adobe support line and the guy on the phone said he was sorry to inform me that the activation server was currently down and that it could be down for TWO WEEKS. Then he gave me an Adobe phone number to call that was located in the philippines (note this was not a toll free number). What am I supposed to do with this. I'm just hoping someone at Adobe can clear this up for me. I'd be happy if someone could just deactivate whatever two computers it is supposedly activated on already so that I can just run the activation again and hopefully get it to work. Do I need to call the Philippines?!?
Is the Activation server actually currently down?!?
Any help would be appreciated.
-Randy Drisgill

Terrible support from Adobe on such a matter is inexcusable. Two weeks? That's pretty stupid, especially if you happen to be a professional design artist and need this software to make money. The reason it's doing this is because the software is always phoning home when it's connected to the Internet. Even if you've already activated, it still does this for no reason. Provided you have a valid key, all you need to do is edit the HOSTS file on your respective operating system to block activate.adobe.com by redirecting it to 127.0.0.1 (Google specific info about doing this). This will prevent the software from attempting to contact the offline activation servers and should, in theory, allow you to use your software again. It may take a few minutes to take effect.

How do you move your CS4 Design Premium from a old commuter to a newer computer?

I currently have the CS4 Design Premium on a laptop that has seen its last years. I would like to take the program and put it on my newer Desktop. I have no idea how to do that. Please help!

If you don't plan to use the old computer anymore you can deactivate the software on it by opening one of the applications and choosing Help -> Deactivate. But if you could possibly use it as a backup installation feel free to leave it there in working order (you license allows you to have two activated installations).
To install on a new machine do just that... install it and activate it using the serial number you have from the original purchase. If you registered the software you should be able to find the serial number thru your Adobe account online.
Here is a link for downloading...
CS4 - http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html

How do I uninstall a license on a computer that broke so that I can reinstall it on my new computer? This is for CS4 Design Premium.

How do I uninstall a license on a computer that broke so that I can reinstall it on my new computer? This is for CS4 Design Premium.

open a cs4 program>click help>deactivate.
if you're not able to do that contact adobe support for an activation count reset. contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

When trying to install adobe photoshop cs4 on my new computer with windows 7 home premium and get a message to contact adobe because of an error. any ideas

when trying to install adobe photoshop cs4 on my new computer with windows 7 home premium and get a message to contact adobe because of an error. any ideas

JJMack <[email protected]> wrote:
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JJMack created the discussion
"when trying to install adobe photoshop cs4 on my new computer with windows 7 home premium and get a message to contact adobe because of an error. any ideas"
To view the discussion, visit: https://forums.adobe.com/message/7092876#7092876

Hello, I own a license for Adobe CS5 Production Premium and Adobe CS4 Design Premium for Windows/PC. I am switching to an OSX/MAC system. Is it possible to transfer my licenses to the new platform?

Hello, I own a license for Adobe CS5 Production Premium and Adobe CS4 Design Premium for Windows/PC. I am switching to an OSX/MAC system. Is it possible to transfer my licenses to the new platform?

It's possible to transfer licenses but it must be done by contacting a Customer Service representative by phone or web chat. They'll probably have you submit a form.
Contact Customer Care

Can i use my CS4 design premium on my new windows 7 64 bit laptop?

can i use my CS4 design premium on my new windows 7 64 bit laptop? [info removed]

Adobe have not tested the CS4 on Windows 7 but you can try to install it should work.

How do I load my CS4 DESIGN PREMIUM ONTO NEW IMAC THAT DOES NOT TAKE DISCS ANS THEN UPGRADE TO CS6

Please help me, I am trying to load my existing CS4 design premium onto my new imac, the imac I realised after purchase does not have a CD drive so I dont know how to load it on. Also i THEN NEED to upgrade from CS4 to CS6 and I am not sure hpw to do this.

You can install CS4 if you want to, but it is not necessary to do if you really only want to install the CS6 upgrade. You only need the serial number from CS4 in order to confirm the upgrade elligibility when installing/activating CS6.
To install CS4, you can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
CS3 and CS4:
http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
If you have not yet purchased CS6, then purchase it as a download. If you have purchased it already in disc form, then you can download CS6 from the Adobe site or from the same site linked above (different link for it below - same need to follow instructions)
CS6:
Adobe: http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
other: http://prodesigntools.com/adobe-cs6-direct-download-links.html

Acrobat 9 Pro will NOT install (CS4 Design Premium)

Acrobat 9 Pro will NOT install (CS4 Design Premium)
Acrobat Pro 9 will not install (FAILED), although every other program on the CS4 DVDs did install properly.
I have followed the instructions, and have tried with no programs running, not even virus protection (which is an insane thing for Adobe to demand of a product being installed where the installation routine is expecting an Internet connection): FAILED.
I uninstalled my Acrobat 6 Pro, (a standalone Pro version that I had to have a few years ago.) I uninstalled that working program knowing I had no idea where my original Adobe Acrobat CD is located, so I was essentially cutting myself off of Acrobat Pro if the Acrobat 9 Pro install continued to fail.
I reported this to Adobe support online.
I have followed the instructions to disable startup items and services, then tried the Acrobat 9 Pro install: FAILED.
At that point, I gave up installing Acrobat 9 Pro. I didn't have any more time to screw with it - I would re-visit the installation failure later.
Lo and behold, a client sent me a PDF file of a brochure, in an email, and I had to grab some text from it to put on his website (Done in Dreamweaver CS4.) Well, damn, now I'll have to go back and get that install to work...FAILED!
Suspecting a problem in the installation routine on the DVD, I decided to download the trial version of Acrobat 9 Pro. So, I did. It downloaded and installed without a hiccup, and I had Acrobat 9 Pro working for 30 days...
I did what I had to do, using the trial version, then figured I would re-visit the installation issue later, when I had a few hours to dedicate to all the hell of calling Adobe software support, handholding, maybe registry edits, multiple reboots, and multiple attempts at doing everything again, just so the support person would know that I did follow all the steps correctly to prove thw outcome is sill FAILED!
Oh crap, I got another PDF file. No problem, I thought, I don't need to edit the PDF, just read it. When I tried to open the file, Acrobat 9 Pro plastered a screen over the program - the screen saying my 30 day trial version has now run out, demanded a serial number, or quit. My CS4 serial number would not activate it, and so I had to quit, not even being able to read the PDF file.
So, I un-installed the trial version of Acrobat 9 Pro that had installed without a hitch and had worked flawlessly for 30 days.
Now I'm going to have to visit hell, and get the software that I paid hundreds of dollars for to work...
Please STOP and NOTE: Acrobat 9 Pro installed perfectly from the downloaded Internet version. What does that tell you? There are no operating system issues, no hardware compatibility issues (which I knew anyway, as the OS and hardware is up to date.) Even more significantly, there is no issue with the Windows registry, or other versions of Adobe Acrobat that had been installed before in the machine. My conclusion was that it has to be a problem with the installation routine on the CS4 disks.
So, I spent an hour on the phone with Adobe personnel: software support, to customer service, to sales, to customer service, and back to sales. After software support came to the conclusion that I needed to UNINSTALL ALL OF CS4, and run a clean-up utility, I knew I had to try getting a new set of DVDs and hope the installation routine problems/bugs had been worked out.
After being batted back and forth by Adobe Customer Service and Adobe Sales, I finally got someone to agree to send a set of DVDs to me.
I got the DVDs. I tried to install Adobe Acrobat 9 Pro: FAILED
As I told the software support person, I do not want to un-install the entire CS4 suite. I have all of those programs working fine, and have about a dozen web sites within Dreamweaver CS4 painstakingly set up and active, and some of them are current projects that I am working on daily. I also have multiple extensions installed, and spent quite a bit of time getting all of those programs set up for my preferences and my work flow. I DO NOT WANT to uninstall the entire suite of applications to get Acrobat 9 Pro to install.
And the conclusion of the "sophisticated" Adobe Support Advisor as to what specifically was the instalation issue?
Adobe Support Advisor
The module found no solutions to report for the selected log file.
If you continue to have difficulties with the application,
please contact Adobe Support: http://www.adobe.com/support
System Information :
Operating System = Windows XP
Locale = en
At this point, what I want is to know what registry keys to edit and which folder(s) to delete to eliminate previous traces of Acrobat. In other words, just exactly the tiny piece of the "clean-up utility" that I need to run in order to allow the *Y#^%@#&#(& installation routine to work for Acrobat 9 Pro. I have no intention of uninstalling Dreamweaver CS4, as that is my business livlihood, and I know that my Dreamweaver CS4 client files/sites could not be read by earlier Dreamweaver versions. Asking me to uninstall Dreamweaver, Photoshop, Illustrator, Flash, InDesign, and Fireworks is insane. Your bad installation routine is not my fault, and you cannot expect me spend countless hours getting all those programs set up the way I want and with all my client/work files working correctly and all the extensions set up properly. So, if Adobe software support refuses to tell me what registry keys need to be changed, then I want Adobe Sales to send me a new, standalone version of Acrobat 9 Pro on disk.
Dennis

I hit the same problem except I had a Reader X installed not a pro version. For me the solution was to really make sure that nothing else was running. I followed the steps from http://support.microsoft.com/kb/2438651#reso2 the link is goofy so here is the pertinent text:
Programs that are currently running on your computer may be interfering with the installation processDisable programs that might be interfering with the installation process. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then click msconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Selective startup, and then click to clear the Load startup items check box.
Click Services, click Hide all Microsoft services, and then click Disable all.
Click OK, and then click Restart.
Try running your software program installation.
When you are finished troubleshooting the problem, restart the computer in Normal Startup mode. To do this, follow these steps:
Click Start
, type msconfig in the Search box, and then clickmsconfig.exe.
If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
On the General tab, click Normal startup, click OK, and then click Restart.

Adobe CS4 Design Premium Compatability

Hello,
My daughter is required to use Adobe CS4 Design Premium by her School. I will have to buy a new laptop for this purpose. In this regard, I have few queries:
Most laptops come with Windows Vista Home Premium (64-bit) OS. Since the Adobe website states that this program is certified for 32-bit, I am not sure whether CS4 could perform perfectly on Vista 64-bit platform?
If the answer to the above is yes, then I intend to purchase a laptop with specs of Intel Duo 2 Core T6500 (2.1 Ghz 800 FSB 2MB Cache), 4GB RAM DDR2 800 MHz, display 1280 x 800, and 250GB 5400 rpm hard drive. Is this hardware sufficient to run CS4?
I am a layman as far as technology is concerned. I called up Adobe technical support 2 times: first time they said it wont work and second time they said it will work!!. I am totally confused. Since this means a significant investment to me, I request help and guidance from anyone on this subject.
Thanks,
AlokSaap

As you realize, the sky is the limit in terms of how you can configure a system. You could literally spend $10,000 on a new production PC but that certainly would not necessarily buy you any advantage unless you had particular needs that could take advantage of the extra juice that such a pricey configuration provides.
The problem with your request is that it doesn't say really what the typical user of these 2 to 3 new production PCs will actually be doing. For example, are they doing simple web page design in Dreamweaver with occasional entry into Photoshop to edit low resolution images for web display? Or are they jack-of-all-trade designers with windows open in InDesign, Photoshop, and Illustrator simultaneously dealing with graphically very complex and large files? Dedicated to graphics work or are there half a dozen browser windows plus Outlook (or some other e-mail client) open simultaneously?
Personally, I tend to “over-configure” on the basis that if I buy high quality systems not quite at the bleeding edge, but closer to the leading edge, I'll have a system that has a useful lifetime of at least four to five years although Adobe does “allow” its engineering employees' systems to be replaced every three years. I am currently running on a Dell Precision 5400 workstation (current model is 5500) with dual Xeon Quad Core 3ghz processors, 8GB of memory, two 15000rpm SAS (serially attached SCSI) 300GB disk drives, a DVD+/-R burner, gigabit Ethernet, Bluetooth, and an nVidia Quadro FX 1700 video card driving a Dell 3007WP 30" monitor (2560x1600pixels). I have a very pedestrian Dell keyboard, but a Microsoft 8000 Bluetooth mouse. I do run quite a bit of stuff on this system using it as the hub in my office for running backups of other systems (to a bunch of IEEE1394-attached external drives), running InDesign, Illustrator, and Photoshop often in parallel, running tests against a development copy of the Adobe PDF Print Engine running on my system, as well as having e-mail and browsers open at all time. This system is running Vista Ultimate SP2 64-bit. This is really overkill for most users.
What you can get away for your users with of course depends on the tasks they will be running per my questions in the second paragraph above. Without those answers, some generalities:
(1)     Unless you are doing heavy video work, you really don't need more than one processor. A single processor at approximately 2.5 ghz or better with either 2 or 4 cores will do fine in most cases.
(2)     Memory is relatively cheap and will enhance performance more than almost any other resource you can buy today. In conjunction with that, go for either Vista 64-bit or Windows 7 64-bit (stay away from XP 64-bit like the plague). Why? Even though only Photoshop currently has a 64-bit version that can take advantage of 64-bit processing on its own, the 64-bit OS supports more than 3GB of memory and as such allowing larger amounts of real memory, you avoid the tremendous amount of disk thrashing that goes on as part of virtual memory paging operations when a whole bunch of applications running concurrently are competing for a small amount of real memory. I personally recommend 8 GB of memory in conjunction with Windows 64-bit as a minimum, even on new notebook systems!
(3)     Disk performance is also key, especially if you are dealing with large data files. As such, 10000rpm Serial ATA or 15000rpm SAS (serially attached SCSI) drives make a tremendous, noticeable difference in performance. However, high performance disks are quite pricey, especially the SAS ones since it is now a limited, specialty market. (For new notebook systems, avoid anything other than 7200rpm drives - the difference in cost for a 5400 versus a 7200rpm drive is quite small now. I just bought a new 500GB 7200rpm drive to update my notebook system - the cost of the drive was less than $150.)
(4)     You don't need a smoking video card (those things that cost upwards of $500 to $1000) to support the Adobe Creative Suite unless you are doing extensive video work or playing high performance video games in your spare time. Typically, a mid-range video card that supports very high resolution (such as 2560x1600) will be fine. What you don't want, either on a desktop system or a notebook computer, is an “integrated display adapter” that shares memory with the CPU. Typically, such video support appears on low end desktop and/or notebook computers - avoid like the plague!
(5)     For desktop systems, I'm partial to large, high resolution monitors even though my vision is quite good. I'm dealing with graphic arts and I need/want both high resolution and real estate. Although these 30" 2560x1600 monitors are relatively expensive, with reasonable care, they can last for years. I have one such monitor that is now in its fifth year with no degradation of quality. Cost per day is very low to keep your eyes from going crazy and to make your work more efficient. Once you use one these babies, you can't go back!
(6)     No preference on motherboards. That decision is generally made for you if you order a system from a major vendor. I personally am not into build-it-yourself systems. Not that I can't build those, but quite frankly, my own time is worth something and my biggest problem is having enough time to do everything I want. I get no particular pleasure in DIY computer building.
More if you give me more specifics about the usage profiles for the systems you will need to purchase.
          - Dov

Cannot install CS4 Design Premium

I am having some trouble installing Adobe CS4 Design Premium. Every time I try to install, it says "Setup Error: Setup has encountered and error and cannot continue. Contact Adobe Customer Support for Assistance." I have tried this from the CD and after moving the files onto the hard drive. I tried calling Adobe Customer support and they told me to run a cleanup utility 'WinCS3Clean' and 'Windows installer Clean up Uninstall' after uninstalling Adobe CS3 Design Premium from the computer. After that, I tried running the setup again, from the CD and HDD, and I still get the same error. After this, I tried installing the latest Windows Installer (v 4.5) and it said it was not for my system. I am running Windows Vista Ultimate 32bit. Any ideas?

Solved!
Okay I figured out what my problem was.
Adobe CS4 (or CS3 for that matter) would not install when I am syncing files to a server. This particuar offline files server is not accessable and is being replaced, but this comptuer was pointing it's My Pictures file to a location which was inaccessable. The solution was to dig into the registry and change the path of the My Pictures folder. Specifically speaking it was this...
Run Regedit and go to...
HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Explorer \ User Shell Folders
Change the My Pictures value to %USERPROFILE%\My Docuements\My Pictures

Anyone install CS4 Design Premium on Windows 7 Professional?

I presently have CS4 installed on Microsoft Vista Ultimate SP2 32-bit o/s using a Intel i7-920 processor . Runs cleanly with no problems whatsoever. I am in the process of upgrading the o/s over to Microsoft Windows 7 Professional but risk de-activating my CS4 I thought I would throw this question out to the readership. I am fortunate enough in obtaining this new o/s prior release and have been tasked to see if all our mission critical applications migrate over cleanly. Sad to say deactivating, re-installing CS3/CS4 can be a nightmare (ask me how I know!) so risk taking down a good CS4 install using Vista down it it's knees I thought I would ask. Has anyone by chance tested installing CS4 Design Premium on any of the new Microsoft 7 o/s' ?

I think I found a solution to running CS4 on Windows 7 (pro 64 bit in my case). There were a few variables I eliminated so I'm not sure exactly which one was key. I am part of an office domain with permissions etc in effect, and that may have been part of the issue. Basically the installer would run but hang around 40% when it was installing "language packs" or "device central" components. It would not generate an adobe error, rather just the usual "program is not responding" error in win 7. If you don't understand my steps, just google the details and you should find methods for each instruction.
What I did:
1. Locate and run the clean script for CS3/4/5 from adobe to remove ALL installation files.
2. Turn off User Account Control in win 7 users settings in control panel.
3. Make sure you find your C:\users\public\documents (calls itself "public documents" in the file browser) and edit the permissions for that folder. Give full control to any user in the list just to be safe.
4. If you are using the downloadable installation as I did, allow the files to unpack onto your desktop as default by the adobe unzipper program.
5. Completely remove ANY antivirus/antispam software and make sure windows defender etc etc is not running. Also turn off windows firewall.
6. Reboot your computer and ensure NO adobe products are listed in the programs and features list under control panel. If there are, remove & reboot again.
7. BEFORE BOOTING: unplug from the network, turn off all wireless so that your computer is completely isolated.
8. Run the installation again, and hopefully it will work for you as It finally did for me after 6 hours of troubleshooting and reading these #*$*# forums.

Adobe CS4 Design Premium software

I have the Adobe CS4 Design Premium software that was purchased 10-09. I am trying to install it on my Desktop Computer and keep getting an error message. I had it installed on the Desktop which was running Windows XP and my hard drive crashed. I install a new hard drive with Windows 7 on it. I did have the CS4 suite installed on the old hard drive. How can I get past the error message on the first install disk so that I can complete the installation and have all of the apps running correctly?
Peggy

And that error message is exactly...? You have omitted the most important part.
Mylenium

New computer, trouble transferring CS4 Design Premium

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