New Computer, Weird Blackberry Desktop Behavior

Recently upgraded to a new system installed the Blackberry Desktop Manager on new system, set all preferences, and...
1. Started to recieve every email every residing on Exchange
2. Continue to receive every new message, flagged message, or moved message on Blackberry
3. Unsure where to go next...

what is weird in that behavior according to you?
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Bold 9700 won't let me sync with Windows 7 computer using BlackBerry Desktop Software version 6

I just got a new computer with Windows 7. I installed version 6 of BlackBerry Desktop Software. It installed just fine. When I connect my Bold 9700 to it the software recognizes the phone and has the list of model, PIN, and phone number. It allows me to backup the device - but not sync it.
I went to configure my sync settings. It goes to the screen for me to set the sync options for calendar, memo pad, etc. I selected calendar. It asks me which application I'm using and I select Microsoft Outlook (I'm using Outlook 2010). I choose 2 way sync. So, up to this point it's working correctly. But, then when I hit "next" on this screen it gives me an error message - the operation terminated unexpectedly. I have no clue what's going on.

I have the same problem and have tried one way sync's, deleting and re-entering the calendar entries made around the time the problem started. If it is a corrupted entry, I can't find it.

New computer - strange PS CS4 behavior

Hello,
I just purchased a new system (Win XP Pro downgrade, SP3, Intel i7 processor) and PS is really acting odd. I've already uninstalled and reinstalled, and the behavior remains.
Whenever I open PS, all my menus are grayed out, including the File menu that allows me to open a file. In order to open a file, I must minimize PS, then re-maximize it. At that point, the menus become active.
Similar to this issue is that anytime I wish to apply a layer effect, I must ALT-TAB to another program, then switch back in order to see its effect. The same goes with the Navigator window in PS: If I zoom in or out on the image, the Navigator window does not show any change. In other words, the red box that should move across the thumbnail in the Navigator window does not move, even though the image itself on the desktop will change size as I zoom in and out. And, related to this, the Navigator window is often grayed out, as is any additional Layer I may create above the background Layer.
Now, the program ran well on my other computer, which was also XP Pro, though not a downgrade and it was running on a different processor. Could this be a processor issue? As mentioned, I've already tried an uninstall/reinstall. Has anyone else seen this before or does anyone have any ideas what I could try?
Thanks for your help!
-Greg

>Dave, isn't it about bed time at your end of the pond?
east coast usa. it's morning. 08:44am here. if you look at the forum's time stamps, i'm 3 hours later than that. you're in uk rob? so that +5 or 6 from me. isn't it happy hour yet?!! :)
>.but I recommend that you download the beta and give it a whirl...it's really nice.
I might on a separate box. but i'm jumping either way when it's gold. i'm not to fussed about running a beta os, even though some are saying it's already better than vista.
>All of the reviews seem to be very positive, too.
the one i hear from all over is that it's fast and smooth! just how i like my wimmin! :)

New computer opens without desktop image of Finder

I have a desktop iMac in Snow Leopard, and in the upper right corner, there's always an icon of the Hard Disk. I click on the Hard Disk icon and it opens the Finder.
However, I just purchased a MacBook Pro, and there are no icons immediately visible on startup. However, if I double-click on the Finder icon on the desktop, the Hard Disk icon will appear.
Why do the two computers act differently on startup?

In the Finder, go to Finder -> Preferences, click the General icon and make sure "Hard disks" is checked.
Also, just some terminology clarification:
1) Clicking the hard disk icon doesn't open the Finder, it opens a window in the Finder. The Finder is always open.
2) There's no Finder icon on the desktop, you must be thinking of the Finder icon on the Dock.
3) When you single-click the Finder icon on the Dock, a window will appear, which probably shows your hard drive in the sidebar. This isn't causing the hard drive icon to appear on the desktop, correct?

Error when updating Playbook OS version via Blackberry Desktop Manager

Greeting,
I have a batch of old playbooks which having the stack charging issue, but I found that I can update the OS to the newest version (2.1.0.1917) via Blackberry Desktop Manager, then the charging algorithm will be changed to the updated one and go over this dead battery issue. I was able to do so successfully in the past week smoothly on several devices.
But since this Monday, the Desktop Manager is saying "An updated Blackberry Desktop Software component must be installed before you can continue" when downloading the Desktop software and will appear "There was an error updating your software, an error has occurred while downloading the Blackberry Desktop Software.Please try again." and preventing the process. Seems there are some change on the server side starting this week which has caused this problem, but there's no error code to locate the exact issue.
I tried on 2 different computers as well as completed uninstalling and re-installing the Desktop manager, also tried to disable the automatic update as been advised in some threads. So no clue how to deal with it for now. It will be highly appreciate if some one can share some idea.
I've attached the step by step screenshots for reference, where you can find here:
http://forums.crackberry.com/blackberry-playbook-f222/error-when-updating-playbook-os-version-via-bl...
Thanks,

BLock wrote:
Sorry I can not help you with your problem but perhaps you can help me.
Can you advise where I can find info on "disable the automatic update"?
just ignore the update if you dont want it on the playbook
for reloading the OS
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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HT1329 IT SHOULD NOT BE THIS F&*^%$# HARD TO MOVE TO A NEW COMPUTER

Followed every step to move to a new computer and the instructions were so incredibly dense I think I flubbed a step. It tells you to drag the Itunes folder on the new computer to the desktop. I did that and then copied the itunes folder from the ipod as a disk to the desktop itunes file. This is where I think I went wrong. Unfortunately it took me awhile to figure this out and I already had deleted the created file from the ipod as disk. I moved the desktop file back to my music and now I believe I just have my files a little too deeply embedded in my music folder. I have two >itunes in my path. Is there a easy way to correct this without starting from scratch?

It is important to keep the "big picture" in mind when you do this procedure. The procedure covers ALL the possibilies, and many of them do not even apply to your situation.
Here's the big picture... When iTunes runs, it looks for the iTunes folder in your user account home folder. That iTunes folder is located in Music. On your old computer, you should have copied that iTunes folder (after doing the "consolidation" steps) to the iPod (which is being used like an external drive).
On your new computer, iTunes is using its iTunes folder. So, what you are doing is moving that existing iTunes folder "out of the way." (iTunes should not be running when you do this.) If you don't have any new songs on the new computer, you can just delete that iTunes folder. Now, copy the iTunes folder from the old computer (on the iPod) to that same location, to take the place of the new computer's iTunes folder. Now, when you run iTunes, it will find your iTunes folder from the old computer and use it. iTunes will look like iTunes running on the old computer.
So that's a summary of all of those low-level steps. (1) Make sure everything related to iTunes data on the old computer is in your iTunes folder. (2) Copy that iTunes folder to an external storage device. (3) Connect external storage device to new computer. (4) Replace existing iTunes folder on new computer, with the iTunes folder from the old computer.

Need new computer for high graphic gaming without breaking the bank, any suggestions?

Hi I've asked before about upgrading my current laptop, which the only bad thing about is the graphics card. Now I have given up on that (unless you do know a way) and am searching for a new computer, laptop or desktop, it doesn't matter to me. But I just need one that will be able to play high graphic games and costs as low as possible. So if you have any suggestions please leave the name of it or a link to it, thanks.

What's your highest limit possible to spend?
Gaming on a laptop is a bad idea and a complete waste of money because PC games requires almost yearly upgrades just to keep up with the gaming requirements.
My suggestion for gaming on a laptop is nothing below $1500-$2000. Anything below that is a waste of money and you will be having to buy a new laptop every other year just to play games.
The lowest that I would even recommend is this Asus.
http://www.bestbuy.com/site/Asus+-+Laptop+with+Intel%26%23174%3B+Core%26%23153%3B2+Duo+Processor+-+B...
**If you like my answer then click the little Star under my username.
**If my response answered your question then click the Solved button. Thanks

Blackberry Desktop Software 6 will not install

Hi
I am having real trouble installing Blackberry Desktop software 6, my problems started when my computer downloaded Blackberry Desktop Software 6 and a McAfee virus protection update at the same time then tried to install them both.
After many system restores and activating various dlls and removing McAfee I have managed to get my computer up and running again but when I have tried to reinstall the Blackberry Software I always get an error during intstallation that states:
Rim.Desktop.HttpServerSetup has encountered a problem and needs to close
It then tries to remove the installation which it then says that it can't complete and ends, it leaves an icon on the desktop but it shows an error everytime I try to start the software.
I have tried the clean uninstall as directed on the Blackberry website including removing all the registry keys and restarting the dll but I keep getting the same error.
Window XP is my operating system
Please help it driving me MAD

I've never had any problems with DM6 on WinXP, SP3.
I've mentioned on here several times that I don't recommend using the Roxio software, it's just to buggy I think.
For a Clean uninstall of Desktop Manager
http://www.blackberry.com/btsc/KB02206
good luck.
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Missing playlists after moving to new computer

Greetings.
I am soliciting some help.
I have acquired a new computer (Vista, Lenovo desktop) and want to use iTunes on it. So, I downloaded and installed iTunes on it.
I keep all my iTunes things on an external drive (G drive) and so I connected it to the new computer and dragged/dropped the entire iTunes folder over. Then I set it to be the "iTunes Music folder location."
I seem to have lost the playlists (and I have lots of them - 120 GB of music/audio).
Is there a simple way to recover them. I really don't want to start over on playlists...
Bill
[email protected]

Bill, I am hoping you can help me out. I too have a new computer with the windows vista platform. i have my itunes music folder, itunes itl and xml on my external hard drive. i went ahead and started itunes on the new computer while holding down shift button to choose the library. when i did though it said it was locked, on a locked disc ,or dont have write permission to open this file. do you know a way of how to correct this, or how to get my music on the new computer with all playlists intact? (i noticed on some posts there was reference to ensuring external drive on old and new computer was same letter, that is also not the case with mine. was G on the old one, now this one has it as an F. any help you can provide i'd greatly appreciate

I have a new computer. I've installed iTunes. I don't want to lose the calendar and contact data nor the apps currently on my iPod Touch. Will that happen when I sync?

I have a new computer. I've installed iTunes. I don't want to lose the calendar and contact data nor the apps currently on my iPod Touch. Will that happen when I sync?

I don't think so. When you open iTunes, go to "Store" on the top and click "Authorize this Computer." Type in your email and pass, and click authorize. Then, when you connect you iPod for the first time, it should tell you "this iPod is synced with another computer, blah blah." It should give you the option to either "Erase and Sync," or "Transfer Purchases." Click "Transfer Purchases and your content should go into your new iTunes.
If this doesn't work and you still have your old computer there's another thing you can do. I know this works on windows, but I'm not sure how to do it on a Mac, maybe someone can offer some help. Assuming you have Windows, go to Start>Music>iTunes Media and you should see Music, Apps, Movies, etc. This is all the stuff in your iTunes. If you have an external hard drive or your iTunes library is small in terms of file size, you can do this in one go. Transfer the content (as much as you can fit at one time) onto the external storage. Then, put that content on your new computer on the desktop or somewhere where you can find it again. Open iTunes, and folder by folder highlight everything in the folder and drag it into the iTunes library. It should say "importing (content)" or something and then it should be in your library. If you look in your Music folder again, there should now be another "iTunes" folder there with all of your content back in it.
Hope one if these options works for you. Best of luck!

Problems loading applications using Blackberry Desktop software

I am using a Blackberry Bold 9000 with OS 5.0.0.681 (Bundle 1137, Platform 5.2.064) and Desktop Software 6.0.0.40 (Bundle 42) on Windows XP. I have about 20 MB of memory available for apps, but I cannot load new applications using Blackberry Desktop software. Now I can remove or unload software with no problem. However, when I attempt to load applications or software that I don't have, the following happens: I can click on the grey cross icon under "Action" to indicate I want the module and status changes to "Pending Install". The apps I want are English UK, Spanish, Supplemental SureType Wordlists for English and Spanish, Blackberry Application Centre, DOD Root Certificates, TTY Support. I then see the following on on the screen: "Update - Uploading Device software -->" "Update - Loading applications -->" "Loading device modules -->" "Loading applications from device - Searching for available device software -->" "Loading applications from device - Read device service information -->" "Loading applications from device - Searching for available device software -->" And lo and behold - the applications are not loaded; they appear as uninstalled in the application list and I can't access them on my Blackberry. During this process the phone does not reboot... previously when changes were made the phone would reboot. My question is, is there a way to force Desktop Manager to load the applications? How can I load the software I want? I have done a wipe and reinstall of apps and OS on my phone; delete and registry clean of my laptop followed by reinstallation of Desktop Software; battery pull and SIM card pull, but to no avail. This is frustrating as I have friends with whom I converse with in Spanish but it isn't my first language so the spell checker is very useful. Any help would be appreciated.

Same problem, after weeks of no problems.
Hard reboot of 8520 several times, reboot desktop, tried different USB ports.
Intellisync crashes on organizer sync and Destop Manager cannot read applications.
Is there a fix?

Apparently Sync Manager is turned off for syncing my contacts and calendar to using Blackberry Desktop Software - how can I switch it ON?

I upgraded to Mac OS 10.9 a few months ago.
Up till then I was happily able to sync mac Contacts and Calendar to my Blackberry Curve 9320 via Blackberry's Desktop Manager (for Mac).
Since upgrading the software tells me to that Mac Sync Manager is turned off. I know it isn't because everything else is syncing.
When I hunt through your support I find that there are solutions for this problem for other Mac OS versions but not for Maverick, so please tell me how I can once again use my business phone happily as I did before upgrading!
Many thanks
Janet

From
http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=B786F9DEB73FE BE22A4D2F911A97BC3C?externalId=KB35311&sliceId=2&cmd=displayKC&docType=kc&noCoun t=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
BlackBerry Desktop Software utilizes Apple's SyncServices technology in order to synchronize Contact, Calendar, Notes, and Tasks information to and from the Mac computer.
BlackBerry Desktop Software synchronizes information with the SyncServices database, which is synchronized with the desktop applications on the Mac computer (for example: Apple Address Book, iCal, Apple Mail, Microsoft Outlook for Mac). BlackBerry Desktop Software does not synchronize directly to or from the desktop applications on the Mac computer.
Mac OS X Mavericks v10.9 and later does not use SyncServices, therefore, it is not possible to synchronize Contact or Calendar information using the BlackBerry Desktop Software on these versions of OS X.
For more information on SyncServices and OS X Mavericks, see the following Apple Support article:
http://support.apple.com/kb/HT5847
Note: BlackBerry Desktop software 2.4 is still supported for use with Mac OS X v10.6, 10.7, and 10.8.
Pete

Blackberry desktop manager for mac not working

Hi guys,
New to Blackberry yesterday and hitting a few problems, wondered if anyone had any advice, any mac users a bonus.
I installed the Desktop Manager from the CD that came with my Curve 3G onto my mac yesterday, that installed fine.
I then connected my phone and loaded the application up, it backed up fine, but when I went to Applications it told me I needed to install the latest version.
I went to the Blackberry site and downloaded it from there to make sure I had the latest version, although I'm sure they were the same builds as on the CD
I uninstalled the one I installed from the CD and tried again with the one I downloaded from the Blackberry site, but It still flags up the same error that this is not the latest version.
I've had a quick browse on the net and it seems other mac users have had the same problems, does anybody have any ideas what's going on?
Thanks
Shaun

I'm having what seems to be the same problem and it's driving me crazy.
I just installed BlackBerry Desktop Software 2.0.0 (it's the only one I've ever had installed) and every time I open it and click "Applications' I get a window that says "A newer version of BlackBerry® Desktop Software is required to update the software on your device. Please download an updated version and retry."
At the same time a "Install/Remove Applications" window opens behind this window but nothing is listed, then the window disappears and "Device update cancelled" appears in the bottom left corner.
If I clicked to download the updated version before both windows disappeared, I get a "Download Progress" bar that says "Downloading updates. Please Wait."
It eventually times out and I get a window that says "The update download failed with the following error: The operation couldn’t be completed. (NSURLErrorDomain error -3003.)"
Anyone with this problem found a resolution? I've been searching around for nearly 2 hours and nada.

Best Blackberry Desktop Version to run on Verizon 8330

My disks that came with my new 8330 are Blackberry Desktop 4.5, but is there a better, more updated option to run on my Verizon 8330?
Solved!
Go to Solution.

Welcome to the forums.
As long as the device connects properly to DM and allows you to sync, backup, etc, then there is no pressing need to upgrade. FWIW, I'm using 4.6.
If you find a post here helpful, please consider giving the poster some Kudos

Blackberry Desktop Software : "A newer version of this application is already installed on this computer"

Hi, I'm having a very frustrating problem and can't seem to find any informations or help.
Running Windows 7 x64, I had to update my blackberry desktop software a few weeks ago. Unfortunatly the updater crashed during the update. I tried updating again, but the installer now stops at this message :
However, there are no trace of any Desktop Software application on my computer. I tried deleting manually all Blackberry/RIM folders as well as deleting all Blackberry/RIM registry keys. I tried using Revo unistaller, multiple registry cleaners, all with no success.
I now have to use Blackberry Destkop Manager 5.xx since I can't install anything above that. This is getting really frustrating (that and the fact that I had to exchange my Bold 9900 for the 7th time in less that 6 month - and the one I'm using now has a **bleep**ty backspace key that doesn't always work) and extremely annoying.
If you can help, thank you.
Solved!
Go to Solution.

Sorry, but what part of your signup information did you choose to not understand? These forums are hosted by RIM, but are a user-to-user community of volunteers who try to help each other out as best they can. These forums are NOT a user-to/from-RIM channel of any formal communication. So, sadly, what it sounds like is that none of the kind volunteers happen to know how to help you, given what you've described. Beating them over the head for that fact doesn't seem the best approach IMHO. ;-)
That said, when I read what you've done, you've indeed already done all that I can think of to recommend. Which leaves only the worst case scenario...rebuilding your entire PC system from scratch. In a very few cases, I've seen that as the only way to clear this up. And it's usually a result of having had multiple different versions of the RIM software installed at one point or another. I've no idea what ultimately gets corrupted, but the system rebuild is the resolution that I've seen.
I wish the news were better for you. Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Computer, Weird Blackberry Desktop Behavior

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