New computer won't recognize external drive[s]

Just got an HP Pavilion 500t Desktop with Windows 7. Although the USB ports (front and back) WILL recognize an 8 Gig thumb drive, we cannot get it to recognize other external drives. We've tried our old Maxtor 3200 drive (which has all the files from the previous computer) and also a 1 T passport drive that I brought home from work.
What is up with this? I'm looking for some suggestions, please.
Thanks

It appears the Maxtor 3200 has an external power supply. Is the drive showing response to the power pack before plugging into the USB port? Same for the other drive?
When you state "we cannot get it to recognize other external drives" does that mean the computer does nothing when either one is plugged into the USB port?
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New computer won't recognize external drive[s]

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