New connection stuck on ADSL instead of ADSL2

Question

Hi,
  I'm on a long line and get 1mb out of ADSL Max, but BT wholesales own ADSL Availability Checker states that I should expect 0.75 to 2.5 from ADSL Max or 1 to 3.5 from ADSL 2+.
  So as ADSL 2+ shoudl result in a slightly higher speed how do I switch?
  I've already tried speaking to the support team who first of all didnt know what G.992.1 was - not a good sign for Broadband support. They then said i needed to speak to the sales team... guess what they said? Speak to support!
  Any ideas who I should contact? Please dont say support or sales

Answer 1

My line stats from the home bug 3 are below. I dont usually use it, i use my own equipment as I need to run VPNs and load balance with a satellite connection to get anything even approaching broadband.
I've been trying to get BT to look at the line over the past few weeks already as the FEC errors have shot up significantly along with a speed decrease. Firstly I was told that cable theft left people in Cheltenham with no service and that this was affecting me (despite me having service, it just being reduced). Then after this was cleared I was told that it needed escalating to an engineer who would phone the next day. They just said my exchange was undergoing major maintainence for 48h and it would be resolved after that... guess what, it still isnt.
So i'm desperate to get both my old 1.2mb speed back and also to get any form of increase I can. I'm already using a microfilter faceplate which gives me the same sync speed as a microfilter into the test socket of the master socket. I've tested that it's nothing internal resulting in my speed drop (tried 2 modems, 2 cables, 1 MF face plate and 1 micro filter).
ADSL Line Status
Connection Information
Line state:
Connectedppp0_3
Data Transmitted/Received (GB):
0.0 / 0.0
Downstream:
960 Kbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.0 dB / 10.0 dB
Line attenuation (Down/Up):
66.9 dB / 30.5 dB
Output power (Down/Up):
16.6 dBm / 12.5 dBm
FEC Events (Down/Up):
902 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0