New connection very slow - is this normal ?

Question

Hi
I just had option 3 broadband installed today but seem to be stuck on an IP profile of 2 Mbps. It was supposed to be 6-8, probably 7 Mbps.
The line is clean and I tried the quiet line and it was very quiet.
I understand there's a 10 day bedding in period, but wouldn't it start high and go down from there ?
How long will I have to wait at 2 Mbps ?
Cheers
Connection Information
Line state:
Connected
Connection time:
0 days, 06:33:40
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
13.9 dB / 30.0 dB
Line attenuation (Down/Up):
21.2 dB / 11.0 dB
Output power (Down/Up):
19.9 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
2 / 0

Answer 1

2mb is the starting point. You need to stay connected 24/7 for next 10 days as that is initial training period. if still 2mb after training then come back to the forum. Bt will not help during training period
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