New contract account suspended with £70 limit reached

I applied for a contract via the Internet to be sent an email that it has been referred. Received another email to be told to ring for further information. Went through a further I.d check to be told I passed. My phone would be sent out and be delivered Wednesday. Received my phone. Loaded it all up with my new sim. I tried to text and it never sent. I then rang my partner with an automated reply of my account had been suspended due to reaching its credit limit.. Haven't even used the handset or sim ever. I'm really confused as to why this has happened. I have heard about deposits and things. But I never got told I had to pay a deposit for this handset otherwise I would of not gone through with It.
I can't afford this £70 an the initial contract payment on top!!
Help

It'll be a refundable deposit against roaming. You can ask for it back if you don't want roaming.

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New contract account suspended with £70 limit reached

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